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Michelle Jackson
Michelle Jackson at BMW of Owings Mills
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Michelle Jackson

Service Manager

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.9
26 Reviews
4.9

26 Reviews

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26 Reviews of Michelle Jackson

May 04, 2025

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Employee Rating

Quick and straight to the point. He really worked with me on the deal. Fantastic More

by SHADI18888
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Imran Javed, David Hess, Daniel Kim, Eric Lowery, Karen Anderson, Howard Mei, Daniel Cushner, Mark Johnson, Derrick Edwards

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May 05, 2025

BMW of Owings Mills responded

Thank you for your great feedback! We're thrilled to hear that you had a fantastic experience with us at BMW of Owings Mills and that our team was able to work with you on your deal. We appreciate your support and look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

May 03, 2025

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Employee Rating

The service is always good when I have my vehicles serviced at BMW of Owings Mills More

by CHOLIDAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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May 03, 2025

BMW of Owings Mills responded

Thank you for your kind words! We’re thrilled to hear that you consistently experience great service at BMW of Owings Mills. We appreciate your trust in us and look forward to seeing you again for your next vehicle service! Sincerely, The Team at BMW of Owings Mills

May 03, 2025

BMW of Owings Mills responded

Thank you for your kind words! We’re thrilled to hear that you consistently experience great service at BMW of Owings Mills. We appreciate your trust in us and look forward to seeing you again for your next vehicle service! Sincerely, The Team at BMW of Owings Mills

May 03, 2025

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Employee Rating

Service was quick, efficient, and friendly. Derrick was wonderful and made sure I was taken care of. More

by DOM.DLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derrick Edwards

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May 03, 2025

BMW of Owings Mills responded

Thank you, Dom, for your kind words! We're thrilled to hear that your service experience at BMW of Owings Mills was quick, efficient, and friendly. Derrick will be pleased to hear your compliments. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

May 03, 2025

BMW of Owings Mills responded

Thank you, Dom, for your kind words! We're thrilled to hear that your service experience at BMW of Owings Mills was quick, efficient, and friendly. Derrick will be pleased to hear your compliments. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

May 03, 2025

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Employee Rating

Customer service is very very good everyone in the front is just phenomenal I'm just thankful to have them More

by kwpartyplanner@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derrick Edwards

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May 03, 2025

BMW of Owings Mills responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a phenomenal experience with our team at BMW of Owings Mills. Your appreciation means a lot to us, and we look forward to welcoming you back in the future! Sincerely, The Team at BMW of Owings Mills

April 30, 2025

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Amazing experience with an incredible dealership. I have bought luxury cars before but BMW of Owings Mills beat them all. Very knowledgeable on the vehicle and was the lowest price by far when compar More

by robertmgreen20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Imran Javed, Mark Johnson, Derrick Edwards

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Apr 30, 2025

BMW of Owings Mills responded

Thank you for your wonderful review, Robert! We’re thrilled to hear you had such an amazing experience at BMW of Owings Mills. It’s great to know that our knowledgeable team and competitive pricing made a positive impression on you. We look forward to welcoming you back for your service needs and future purchases! Safe travels in your new luxury vehicle! Sincerely, The Team at BMW of Owings Mills

April 30, 2025

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Excellent service. Quick response. Derek was great. Communication was clear. I will definitely go again. More

by ZKHAN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derrick Edwards

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May 01, 2025

BMW of Owings Mills responded

Thank you for your kind words! We’re thrilled to hear that you had an excellent experience with Derek at BMW of Owings Mills. Your positive feedback about our service and communication means a lot to us. We look forward to welcoming you back again soon! Sincerely, The Team at BMW of Owings Mills

April 27, 2025

Dealership Rating
Employee Rating

Derek is amazing great service always! He is professional, and communicates well. I love dealing with BMW of Owings Mills More

by pisaac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Apr 27, 2025

BMW of Owings Mills responded

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with Derek and appreciate his professionalism and communication. At BMW of Owings Mills, we strive to provide exceptional service, and it's great to know we met your expectations. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

April 26, 2025

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Employee Rating

Although I did not have a scheduled appointment I still received quality customer service in a timely manner. More

by jfsivels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Imran Javed, Mark Johnson, Derrick Edwards

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Apr 26, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We appreciate you choosing BMW of Owings Mills and are thrilled to hear that you received quality customer service, even without a scheduled appointment. Our team strives to provide timely and attentive service, and your feedback reassures us we're on the right track. We hope to see you again soon! Sincerely, The Team at BMW of Owings Mills

April 26, 2025

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Employee Rating

Marc provided me with excellent and fast service! He was able to get my car taken care of in an expeditious manner. I’m always pleased with the service provided by Michelle as well. More

by liljohns03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Lowery, Mark Johnson

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Apr 26, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear about your positive experience with Marc and Michelle at BMW of Owings Mills. It’s great to know that you received excellent and fast service. We appreciate your continued support and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

April 26, 2025

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Employee Rating

Great, fast, reliable service! Derrick was very helpful, informative and made my service easy and understandable. Derrick was very knowledgeable and had great customer service. Tha More

by asiahyoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Apr 27, 2025

BMW of Owings Mills responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience with Derrick and that he was able to provide you with helpful and informative service. Your satisfaction is our priority at BMW of Owings Mills. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

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