Michelle P.
Michelle P. at Vision Buick GMC

Michelle P.

Receptionist

Vision Buick GMC

800 Panorama Trail South
Rochester, NY 14625

4.4
72 Reviews
4.4

72 Reviews

Write a Review

72 Reviews of Michelle P.

December 03, 2025

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Employee Rating

Three weeks ago I stopped in at VISION dealership without an appointment to see if I could have my tires oil and filter change for my 15,000 mile check up. And without any hesitation, they accepted my vehicl More

by dinogonefishing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom C.

Dec 03, 2025

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

November 30, 2025

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Employee Rating

Terrible customer service. No follow ups about your services. Give you a hard time to get a loaner. More

by karussell025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 02, 2025

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

November 01, 2025

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Employee Rating

When i took my car in for service I stood waiting to be recognized using a walker for a long time. I had a nurse with me. I had to go out into another area to ask for someone to help me even though people More

by na56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom C., Mike Hutt

Nov 04, 2025

Vision Buick GMC responded

We appreciate your feedback and are eager to better your return experience.

October 31, 2025

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Employee Rating

The Delivery was a Custom Factory Ordered GMC Sierra EV Denali Max with significant down-payment. I repeatedly requested, "HANDS OFF" upon Delivery. Do NOT Do Any Dealership Prep Whatsoever, NONE! The Deal More

by wwwxenunet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tom C., Nick S., Mike Hutt , Sales Administrator Paperwork Guy

Nov 04, 2025

Vision Buick GMC responded

"Wwwxenunet" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Nov 04, 2025

wwwxenunet responded

See VIN 1GT40LEL5SU411136 ... So, i guess I'm not the only customer that many times clearly stated "Do Not Touch (My Factory Custom Order of a 2025 GMC Sierra EV Denali Max) AT ALL Upon its Long Long Awaited Delivery. No touch, no tinkering, no mods, No Touch! Bu still, the cobbled mess installation of a LoJack Tracker that disabled the ODB-2 due to pin damaged Wire Hi-Jack Patch-Cable Fumbled Twisted-Squeeze Mounting.

October 25, 2025

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Very Professional No problems . Except the waiting room It would be nice to see a cooler or fridge with bottle water .Along with the same boring stuff on the television jazz it up a More

by trichmond218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick S.

Oct 28, 2025

Vision Buick GMC responded

Thank you for taking the time to provide us with this feedback.

October 13, 2025

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Employee Rating

I am satisfied with Vision. The service and Phil who we dealt with twice when looking to lease our SUV was friendly and professional. He didn’t pressure us. Thank you and we wil More

by annettezieg5
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 14, 2025

Vision Buick GMC responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 13, 2025

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Employee Rating

Everyone was very helpful and easy to talk to. Jake B was awesome. We told him what we wanted and there was no haggling on price as we said what we could afford. I would highly recommend thi More

by BUFFY56B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan F., Tom C., Nancy C-L., Nick S., Mike Hutt , Jake Blackburn

Oct 14, 2025

Vision Buick GMC responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

September 11, 2025

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Employee Rating

Excellent service whenever I need to get my car fixed. . I would recommend family and friends. More

by CDWALKER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom C., Nick S., Mike Hutt

Sep 12, 2025

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 01, 2025

Dealership Rating
Employee Rating

I’m very happy with my experience there. The staff was great and I’m happy with my purchase. More

by KN3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan F., Tom C., Nancy C-L., Nick S., Mike Hutt , Darren was a great salesperson. He worked with me to get a deal that we were both happy with.

Sep 05, 2025

Vision Buick GMC responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 28, 2025

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Employee Rating

Lack of responsiveness and I don’t trust your service prices. All is moot as you wil not read this reconnect either lol More

by BENSA1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tom C., Nick S., Mike Hutt

Sep 05, 2025

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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