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Micki Freeman
Micki Freeman at Hoffman Lexus

Micki Freeman

Service Advisor

Hoffman Lexus

750 Connecticut Blvd
East Hartford, CT 06108

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140 Reviews
not yet
rated

140 Reviews

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140 Reviews of Micki Freeman

June 08, 2024

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Employee Rating

Hoffman lexus is very nice dealer to get your lexus service the people there are very understanding and polite and full of experience. More

by Anthonywynter590@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Pelletier, Derek Sulliman, Matt Salimando

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Jun 10, 2024

Hoffman Lexus responded

Thank you for the kind words! We're glad to hear that our team at Hoffman Lexus provided a polite and experienced service. We appreciate your support!

January 12, 2024

Dealership Rating
Employee Rating

Great service, friendly personnel, nice facility. Recommend buying and servicing your Lexus at Hoffman Lexus, East Hartford, CT. More

by Urbanikpj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isabela

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Jan 12, 2024

Hoffman Lexus responded

We appreciate your recommendation and are glad your service at Hoffman Lexus went swimmingly. See you down the road

October 06, 2023

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Employee Rating

I have been using Hoffman Lexus for about 5 years and have always found them to be honest and knowledgeable. More

by gusdobler
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Pelletier , Roy Angus

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Oct 09, 2023

Hoffman Lexus responded

We're delighted to know that you've had a positive experience with us at Hoffman Lexus over the years. Your trust and support are greatly appreciated!

August 30, 2023

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Employee Rating

They were very efficient and curteous professionals timely honest a little pricey Have used them for 20 years More

by rczarkowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Pelletier, Derek Sulliman, Matt Salimando , Bob DiNapoli

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Aug 30, 2023

Hoffman Lexus responded

Thanks for sticking with us at Hoffman Lexus for 20 years! We appreciate your feedback and are glad to know you've found our team efficient and professional.

August 09, 2023

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Employee Rating

$750 for Hoffman advantage plan up front I get 3 oil change and rotation terrible More

by John.t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 11, 2023

Hoffman Lexus responded

John, I apologize that your experience has fallen short of the high standards we set for ourselves. We appreciate you sharing your feedback, and we will discuss this as a team. I would like to discuss your concerns, but I am having trouble locating you in our system. If it is not too much trouble, please contact me at the number listed below so we can discuss your concerns. Thank you, Mike Fitzgerald - Service Manager - 860-290-6119

August 03, 2023

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Employee Rating

Very good service and value I have good experience. great deler I got back again. More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Pelletier , Sarah

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Aug 04, 2023

Hoffman Lexus responded

Thank you for taking the time to share, Jose! We appreciate your business and we hope to see you again at Hoffman Lexus. Drive safely!

June 15, 2023

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Employee Rating

Always professional, courteous, on time, respectfull. Everyone I was in contact with was exceptional including MICKI, and Tech guy Derrick in East Hartford. More

by Mary Lou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Sulliman

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Jun 16, 2023

Hoffman Lexus responded

Mary Lou, thank you for the great review! We're so glad to hear that our team at Hoffman Lexus provided exceptional service and made your experience a positive one. We'll be sure to pass along your kind words to Micki, Derrick, and the rest of our staff. Drive safely, and we hope to see you back next time!

June 12, 2023

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Employee Rating

The crew at Hoffman Lexus always treats me like I am their most important customer. The work there is exemplary. I never go anywhere else with my RX450. More

by Chip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Pelletier

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Jun 12, 2023

Hoffman Lexus responded

We are pleased to hear that you have had such an exceptional experience with us at Hoffman Lexus! We appreciate your loyalty and trust in our team to take care of your vehicle. Thank you for taking the time to leave this review and we are wishing you safe travels in your Lexus RX 450!

May 15, 2023

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Employee Rating

Great service, fast and efficient. I really appreciated the regular updates during my cars service. More

by Mason112001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 15, 2023

Hoffman Lexus responded

Thank you for sharing your experience at Hoffman Lexus. We're happy to hear that our team provided efficient service and that the regular updates were appreciated during your visit. We look forward to being able to provide the same level of care during your next visit to our location. Drive safely!

April 24, 2023

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Employee Rating

Service rep & all people I dealt with were very good xxx c x c c More

by Elaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 24, 2023

Hoffman Lexus responded

Elaine, thank you for the review! We hope to see you back again at Hoffman Lexus!

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