Mike Alessi | Page 3

We recently returned to Herb Chambers Volvo for our 2nd lease and we couldn't be happier. Mike G. really worked with us to meet our budget. And when an issue arose with the car we thought we leased, Mike a lease and we couldn't be happier. Mike G. really worked with us to meet our budget. And when an issue arose with the car we thought we leased, Mike and the entire Management team stepped up and went above and beyond to make it right. The word "integrity" isn't something you always attribute to car dealerships, but that 100% describes Herb Chambers Volvo and their team. For as long as we own a Volvo, we'll be Herb Chambers customers. More

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My experience with this dealership was VERY disappointing. I bought a used vehicle. At the time of purchase I asked them to check the brakes before I took possession. They said they did and it disappointing. I bought a used vehicle. At the time of purchase I asked them to check the brakes before I took possession. They said they did and it was all set. I live in NH so the salesman drove it to me to be present for registration. As I drove it home from town hall (1 mile from home) I noticed a clunking sound! I did test drive it but it was POURING at the time, never would have heard it. Upon NH inspection, all brakes were crap, rear didn't even pass inspection, the sway bar link was broken (also needed to pass inspection). A rag was also left on the engine and was smoldering when found on hot engine by mechanic. I told all of this to the general manager Errol Gaudette and all he had to say was to just return the vehicle. I want the vehicle but I feel it should have been given to me in "passable" condition. No offer to repair it for me, just return it.....A salesman I spoke with even had the nerve to ask me "Did you bring to an actual NH,inspection station?". and "If the brakes are bad how did you drive it? The sales man that drove it to NH says he never hit 70 mph (on 95 to 93 for an hour, yeah right?!) therefore didn't notice the shake. The whole situation was very stressful. Now I have the added expense to fix it just to drive it. I buy used because I don't have the income for new. I haven't had a "new" car in 7 yrs. I was so excited. They took the air right out of my sail. I will never recommend this place. No consideration for customer satisfaction at all. 2 thumbs DOWN!!!! More

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