Mike Bourne

Excellent experience with this dealership. We worked with Michael Bourne who is the consummate professional and he has thorough command of the Toyota products. We worked with Michael Bourne who is the consummate professional and he has thorough command of the Toyota products. More

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I had an absolutely wonderful experience buying my car, all thanks to Louis. He is such a kind man and truly treated me like family from start to finish. He took the time to answer every single question I all thanks to Louis. He is such a kind man and truly treated me like family from start to finish. He took the time to answer every single question I had and walked me through every detail of the car so I felt completely comfortable. He even made it clear that he is more than happy to help with any future questions I might have. If you're looking for someone who genuinely cares and goes above and beyond, I highly recommend asking for Louis! More

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Thank you big Mike and Rocky for an easy and painless process. Mike is a great guy and made the process easy for us. No games and fair price. Ditto Rocky in Finance. Please to do this transaction will be process. Mike is a great guy and made the process easy for us. No games and fair price. Ditto Rocky in Finance. Please to do this transaction will be back. My daughter thanks you. More

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This is probably my fifth or sixth car over the years I have purchased or leased from Smithtown Toyota. They are unlike other dealers. They don’t pressure you and dont add extras or play any games. I orde have purchased or leased from Smithtown Toyota. They are unlike other dealers. They don’t pressure you and dont add extras or play any games. I ordered a grand highlander hybrid and they got me exactly what i wanted after waiting a few months like they said. All around another amazing purchase experience thanks to Big Mike and Rocky More

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Just leased my second Prius from Smithtown. Another great experience at this dealership. Thanks to Mike Bourne for making everything go smoothly and Diego for making the financial paperwork p Another great experience at this dealership. Thanks to Mike Bourne for making everything go smoothly and Diego for making the financial paperwork painless. I fully recommend this dealership. More

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You won’t find a more knowledgeable Toyota salesman than Mike Bourne. In addition he is professional, congenial, patient and sincere in understanding what you want. We felt no pressure to purchase and Mike Mike Bourne. In addition he is professional, congenial, patient and sincere in understanding what you want. We felt no pressure to purchase and Mike worked with us on the price for a car that came close to what we wanted but was available sooner than a car with the options we were looking for. Delivery and pick up were smooth as cream. Our first Toyota and hopefully not our last. Very happy with Smithtown Toyota and our 2025 Camry hybrid. 😄 More

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Big Mike Bourne is a professional and truly friendly and concerned sales rep . He keeps you up to date on the progress of the vehicle you ordered and the pickup process is quick and easy . Mile is well concerned sales rep . He keeps you up to date on the progress of the vehicle you ordered and the pickup process is quick and easy . Mile is well informed on all the electronics on the new vehicles Rocky was quick and easy with the finance , Good job by all More

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Outstanding service, they are not pushy or forceful with add ons. They are super transparent throughout the entire process and you can really tell they care about their customers. add ons. They are super transparent throughout the entire process and you can really tell they care about their customers. More

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Kind and thorough sales people. Big Mike was very friendly, gave me the information I needed and negotiated fairly. Rocky (financing, warranties, etc) wasn't too pushy and seemed Big Mike was very friendly, gave me the information I needed and negotiated fairly. Rocky (financing, warranties, etc) wasn't too pushy and seemed totally understanding of our needs. GREAT experience overall - I recommend them highly!!!!! More

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I was pleasantly surprised with the honesty, professionalism and family oriented approach with buying a new car from Smithtown Toyota. I went to Smithtown Toyota because they were the only ones professionalism and family oriented approach with buying a new car from Smithtown Toyota. I went to Smithtown Toyota because they were the only ones that not only have the loyalty program but they have the coupons online for maintenance and repairs. Therefore, if you want to continue maintaining your vehicle passed the 2 year free maintenance program then Smithtown Toyota is the only dealership where you can afford to do that. Mike (Who everyone refers to as Big Mike) was very kind, honest and knowledgeable with multiple vehicles to compare to the vehicle that I originally intended to purchase. He said let’s test drive another vehicle that you might like better. Surprisingly, I fell in love with the Venza, which I Initially wanted to purchase the RAV4. He did not at any time pressure or push the purchase of the vehicle. I stayed in contact with him via text and I was able to get him everything he needed via email. When I arrived to pick up the car and do the final paperwork, I didn’t need to bring anything with me other than the certified check for my down payment. The car buying process was very simple at Smithtown Toyota. When I was doing the final paperwork with the financial department with Rocky I felt like he was my own family member that was helping me through the process. He explained to me that there are some programs that are not necessarily needed to sign up for and guided me to the two important ones which was the extended warranty and the tire and wheel warranty program which surprisingly added only a small amount to my monthly payments. He said when the interest rates go down, he will give me a call and help with refinancing the car to lower the monthly payments. This is one dealership where you don’t need someone to sit down with you during the final paperwork process because they will not sell you something that you’re not going to need. I want to compare my experience of purchasing a car from Smithtown Toyota to a purchase from a competitor Toyota dealership. I don’t want to name the competitor Toyota dealership because I don’t want to give a negative review of them because they have very kind people that work in the service department. Back in 2017 I purchased a 2018 RAV4. It was a similar experience when I test drove the vehicle that I ended up loving. The sales department was very nice and very helpful. However, when it came time to do the paperwork with the financial department, they tried to sell me every single program that they offered which I later regretted signing up for some of those programs that I didn’t need. I highly recommend Smithtown Toyota to purchase your vehicle because they are the only ones that will give you the most savings on maintaining your vehicle passed the 2 year free Maintenance service, They won’t push or pressure the purchase of a vehicle when test driving the models and they won’t pressure you to sign up for additional programs during the final paperwork process at the end. More

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