Mike Evans | Page 2

First car Very helpful and worked great with our price range. Definitely would recommend them to everyone. And It was all around a great investment and time spe Very helpful and worked great with our price range. Definitely would recommend them to everyone. And It was all around a great investment and time spent. More

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Never again, and we recommend that you don't either We found a Nissan Armada at this dealership a week ago Saturday that was priced pretty well, so we made the two-hour drive to see if it was a fit for We found a Nissan Armada at this dealership a week ago Saturday that was priced pretty well, so we made the two-hour drive to see if it was a fit for us. They let us take the vehicle for an hour or so in order to make sure that it would fit my wife's unique 'back' situation. It seemed to be okay, so we went back to the dealership and traded our Infiniti FX35 for the Armada. This all happened late in the day on Saturday. All is well, until we arrive home two hours later and my wife's back is killing her. Since they were closed on Sunday, I began calling first thing Monday morning to let them know that this car was not going to work 'medically', and to find out if there was anything that could be done to reverse the deal that we made less than 24 working hours prior. I spoke with a salesman finally at about 8:30am, and he said that no one was there that could help with this request until around 9:30 or 10am, and that he would have someone call me. 10am came and went without a response, so I called back and asked for Mike Evans. I was told that Mike was with a customer and that he would call me back. Several more hours went by. All in all, I called this dealer at least 8 times on Monday, desperate to speak to someone in management about my dilemma. Finally, at around 3pm, I was told by Jeremy that they would be glad to take the Armada back in on trade and help us find something else to drive that would be more comfortable. I explained that I was trying to undo what we had just done, because the one that we traded was at least 'do-able' for her back and that I could not afford to take a $2000 hit on another trade-in situation. He said that this was over his head, and that he would have to get this request in front of another manager. I emphasized to him that I had been trying all day to do just that, with no return call whatsoever. Finally at around 4:30pm, Josh, our salesperson, called me back to explain that he had been off on Monday and just heard of our dilemma and apologized for the inconvenience. I pleaded with him to please get in front of management for me and that I would gladly pay some sort of 'restock fee' to undo the deal that was still less than 24 hours old. He called me back about 10 minutes later and said that the dealership had accepted a "buy bid" on our trade-in late Saturday, and that the buyer had picked up the car earlier that morning! If that were the case, why couldn't someone tell me this earlier in the day, instead of not even returning one phone call the entire day? Josh again apologized and explained that they tried to move the higher end trades in a hurry because they just don't have much luck with them at their dealership. At this point, all hope of undoing the deal is gone, and we accepted that we were going to have to do something different with car that we had purchased. I understand that the dealership has no obligation to undo or back out a contract once signed, but not even returning a phone call all day was unacceptable from a dealership that touts customer service as being their #1 priority. NOW COMES THE ULTIMATE KICK IN THE TEETH! One week later, I visit their website, only to find that the Infiniti that I traded, that they told me was sold almost immediately after we left town, and picked up first thing Monday morning by the 'buyer', mysteriously shows up on the website as a "just arrived new listing" for sale!!! What did they do?!?! Re-buy the car from whoever they sold it to a week before and now are offering it for sale?!?! Not only did they not seem to care when I was trying to find a way to reverse what was a mistake on our part, but then they have the unbelievable ability to lie to my face regarding the vehicle that we traded, telling me that it was already gone. The claim about "customer service above all" doesn't match reality in our experience. Good luck. More

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EXCITED about finding the perfect fit! I went to David Stanley's in Norman...not sure of what I wanted. The salesman, Aaron Church immediately got involved searching for a good "realtor" c I went to David Stanley's in Norman...not sure of what I wanted. The salesman, Aaron Church immediately got involved searching for a good "realtor" car. I was getting tired and wanted to leave because I had not seen what I wanted. One of the managers got involved and they worked really hard trying to find something that I would be excited about. The manager told Aaron about a GMC Acadia that might work. Aaron said it would be the perfect car for me....he ran with the keys to bring it around. When he drove up in it I smiled and he knew it was a fit! We spent the next hour doing paperwork and the next day I picked up my new ride. David Stanley detailed the car for me and I am very pleased with it. The financing was easy and I felt that the salesman, Aaron and his manager truly cared that I found what I wanted...they would not give up when I was ready to. I would recommend the dealership, management and salesman, Aaron Church again and again. It was a good experience in every way....and I am still smiling about my Acadia! More

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Great experience Working with Mike Evans was easy. Very friendly and knowledgable ! I would always tell friends and family to aske for him! Everyone was pleasantly Working with Mike Evans was easy. Very friendly and knowledgable ! I would always tell friends and family to aske for him! Everyone was pleasantly helpful and not pushy! More

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Great experience Got a used truck from Mike Evans. He was more than good at makin sure I was satisfied. Mike Evans was very professional. He did everything I asked of Got a used truck from Mike Evans. He was more than good at makin sure I was satisfied. Mike Evans was very professional. He did everything I asked of him and more. It's a great experience at David Stanley chevrolet of Norman. I will tell everybody I know about your dealership. Mike Evans made sure I was satisfied in every way. I hope to buy another vehicle from him in the future. Thank you for a great buying experience. More

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