Mike Farnham | Page 24

Mike was awesome!! I set up an appointment for service because I am from out of town. Mike was on top of everything. He set up everything I needed and even called me ahe I set up an appointment for service because I am from out of town. Mike was on top of everything. He set up everything I needed and even called me ahead of time to remind me of my service. When I arrived he greeted me with a smile and took care of all of my concerns. I figured the service would take a while because of what I needed done. He would update me as my car moved through the different processes. Thank you Mike for everything! See you in 5,000 miles. More

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Dodge truck airbag recall Very professional, friendly, and courteous service personnel. Appt. was prompt and efficient. In and out in an hour. Very satisfied. Nice customer lou Very professional, friendly, and courteous service personnel. Appt. was prompt and efficient. In and out in an hour. Very satisfied. Nice customer lounge with coffee and snacks. More

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Knowledgeable dealers I blew the engine up in my work truck and had to have another truck immediately. James Kennedy had me back on the road in a brand new Ram 4x4 the same I blew the engine up in my work truck and had to have another truck immediately. James Kennedy had me back on the road in a brand new Ram 4x4 the same day. I can't say enough about the guys at Hendrick. Very easy to work with and no pressure. I will buy more trucks there. More

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DODGE 4500-5500 BEWARE SHOP CAN NOT SERVICE. My truck was delivered there 4-11-19 service tech I will not name said it would be in the shop the following wednesday the 4-17-19 and he would let m My truck was delivered there 4-11-19 service tech I will not name said it would be in the shop the following wednesday the 4-17-19 and he would let me know in a day or two what they were going to do bowing oil out of engine is the cause of it being there, I called on the 24th he was unavailable so i sent an email I waited till 5-1-19 to call waited on hold for 19 mins he finally came to the phone we have not looked at the truck the lift He says they only have 1 car lift for trucks and it is tied up it will probably be 2 more weeks before they can look at it WOW. Beware of buying a DODGE 4500 or 5500 this truck was at the shop in mobile Alabama at auto nation for 9 weeks for an oil leak prior to this happening, it made it 312 miles before it broke again. they said the same only one lift there as well. Beware 4500- 5500 Dodge they will be in shop for 2-3 months, Jeff. R Gulfport, Ms More

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Thorough, Professional, Great attitudes! I brought in my Ram 2500 with a Cummins for a routine service and my first impression was with the wonderful Tonya! Though they were profoundly busy I brought in my Ram 2500 with a Cummins for a routine service and my first impression was with the wonderful Tonya! Though they were profoundly busy (as always), Advisor Mike Farnham was patient with all of my questions and concerns. Adam and Tony were the Service Techs and had a very good teamwork mentality! They were professional, deliberate, and offered very valuable advice! This is exactly why I choose to spend my limited money with the pros and I strongly suggest you do as well! More

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Weak troubleshooting, backs up lies from the sales team. My vehicle has had problems since I purchased it with 245 miles on it. Over 10 repairs. Out of service well for over 40 days. Yet the service manag My vehicle has had problems since I purchased it with 245 miles on it. Over 10 repairs. Out of service well for over 40 days. Yet the service manager and team believes it appropriate and fair that I have a car that I have to bring in nearly every month for problems that keep occurring. The service manager promised a call from the general manager of the dealership to discuss the situation. The guy has not called since February, nor since a month ago since a profuse promise from the service manager. They tried to also sell me a "new" Pacifica minivan, which someone backed into a hillside and messed up the bumper, which wouldn't start when they went to show it to me. I didn't really want a minivan. I wouldn't buy a donut from them. Further, in November, I discovered something..... I have proof that I was lied to in course of the sale. On email from the guy that sold it to me, verbally from their team in person, service manager previously denied any other RO's that suggested window breakage..... Then, one of the OTHER finance dudes unwittingly provided me proof, a repair order, on paper. I called them on it! The response? We can basically lie about it because it's excluded in Alabama fraud law. That tells me a LOT about how Hendrick does business! Bad business! [Forcibly removed sentence was here - They didn't like me pointing out Hendrick's history in 1997 - It didn't breach terms at all though.] Hendrick's behavior has told me to never purchase a Hendrick vehicle nor a Chrysler vehicle again. I could have been a long-time customer, fleet purchases included. I STILL have glass in my hand from the floorboard at the purchase of my vehicle, which my doctor couldn't get out, which has been bubbling up in small pieces!!! This is the glass that SUPPOSEDLY wasn't from the window glass - which... actually was per the repair order I managed to obtain - which was concealed, and supposedly did not exist!!! I will be trading this lemon in elsewhere, soon as I get the ability to pay this down a bit. The ONLY reason I'll ever be at Hendrick is the oil change program which was hard-sold to me, or the extended warranty bumper to bumper contract sold to me.... assuming they don't lie their way out of it. More

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Saturday Repair typically pushed to a weekday! This past Saturday 12/8/2018, I discovered a significant Oil Leak on my 2014 Jeep Wrangler JK. I wasn't 100% sure what amount of warranty remained on This past Saturday 12/8/2018, I discovered a significant Oil Leak on my 2014 Jeep Wrangler JK. I wasn't 100% sure what amount of warranty remained on my vehicle, if any! So I decided to take it into the dealer where I purchased it from, Hendricks Chrysler Dodge Jeep Ram. Much to my surprise, it still had some manufacturers warranty (Drive Train) and that I also still had coverage under the Gold Plan extended warranty that I purchased when first buying the vehicle in July of 2014. My experience with my Service Advisor Mike Farnham, was nothing short of Excellent!! From the time he first walked out to meet and greet me while assessing my vehicle, he was patient and certain to not "Over Promise". Instead he explained that their staff that day was limited due to Hendricks, holding their Annual Christmas Party that evening at a near by venue. He went onto tell me that he would have one of Oil Change technicians take a look at the problem, to see if we could diagnose where the leak was coming from and that we'd then take it from there on any needed repairs. Not to long afterwards, he came into the courtesy lounge and sat down to let me know that the leak was coming from the "Oil Cooler" and that it would need to be replaced. While he felt like this was a covered item under one of my plans, he explained that there was still an approval process that would have to take place and that due to the time of day, it was questionable whether or not the approval could be gotten, or whether or not he had a tech that could get it done that day while short staffed. While I was completely understanding of this fact and really didn't expect for them to be able to make it happen... I thought I would express my need and problem with this being my everyday driver, and that my job as a School Teacher and Coach, really limited my time during the week and that if at all possible they could pull of some sort of miracle, I would be extremely Grateful!!! Ultimately, after a few expected hiccups along the way, and while still making sure to not over promise, Mike was able to get it worked out with one of the technicians and I felt very fortunate that they as well, had the part in stock for the repair to be made!! While not certain of the Mechanics name that actually performed the work, I will add that he was very courteous and respectful as well, making sure to come out to the waiting area himself, to let me know what exactly was going on where the repair stood along the way. After all was said and done, both Mike and the Repair Tech, get my highest praise for their willingness to go the extra distance to ensure that I would be able to leave in my daily driver, after a lengthy repair that was taken care of on a Saturday!! Thanks Guys and also Thanks to Hendricks! Sincerely, Andy Garrett More

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Cameron Williams Great service well job down it’s was a job well don’t you should promote this young man no problem very good deal thank you Great service well job down it’s was a job well don’t you should promote this young man no problem very good deal thank you More

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car maintenance I would like to take time to thank 2 employees . Michael Farnham & Robert Hatchell . first, being very kind & patient & professional in a very bu I would like to take time to thank 2 employees . Michael Farnham & Robert Hatchell . first, being very kind & patient & professional in a very busy business. second, for taking very good care of my car (and me). I like knowing my car gets the best care and I appreciate them. its easy to see they work very hard at taking care of all customers. again, many thanks to both!! 08 sebring convertible. More

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