Mike Gallucci

I first want to thank my salesman Rich Kramer for doing an outstanding job again. I can’t say enough good about this dealership I’m in there every year on average for a new car. The service department is n an outstanding job again. I can’t say enough good about this dealership I’m in there every year on average for a new car. The service department is number one.. Just picked up my 2021 Ford bronco two door and I love this vehicle if I had any questions I just call them up and they’re very prompt with their answers. Another proud customer as a matter fact I’m going up tomorrow to see Rich for another vehicle for my wife so if you want a trust worthy dealership this is the place to go. Thanks again Rich and thank you Suburban Ford of Sterling Heights for your outstanding work , this place and everybody that works there all the way to the bump shop are top notch and do the best work. Thanks again !!! Mark L. More

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This is a really unprofessional dealership. I took my car in for service under warranty and they provided no rental. They than kept the car for many days before even inspecting it. They did not fix my car in for service under warranty and they provided no rental. They than kept the car for many days before even inspecting it. They did not fix my issue and were awful in there attitude. The management was unhelpful and uncaring and the service manager was rude. If you want to be treated poorly than this is the place to go. But if you value yourself and your time than go elsewhere. More

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Alex Arnold was really great with me. I appreciated his patience and his sales approach. Not pushy at all but knowledgeable about the inventory. I had a great experience with him and he genuinely wants you patience and his sales approach. Not pushy at all but knowledgeable about the inventory. I had a great experience with him and he genuinely wants you to have a good experience purchasing a car. He went out of his way to help me. What I didn't like was how they really try to push you to buy a warranty with them for a used car that doesn't qualify for one. Very strategic approach they are in how they word their sentences when it comes to wanting you to purchase a warranty or to finance a vehicle. I paid in full. More

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Rachel Kupke is the worst sale associate I have ever experienced, she is not knowledgeable at all, she continues to repeat her speech that she learned in car sale collage, and she has to kee I have ever experienced, she is not knowledgeable at all, she continues to repeat her speech that she learned in car sale collage, and she has to keep running asking for help and advice, she has no knowledge at all, and she is rude, I just purchased a vehicle a few days ago and she didn’t say thanks for your business or anything, she didn’t shake my hand to say anything, I will never recommend this dealer to anyone, I found out from an inside person that they spray Armor Oil in the all over third vehicle to make them shine and look nice sitting on the lot.. the sale manager was even worst, he was very rude and I will never return to the lot, they remind you of a B”lot., with their lack of experience.. More

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Me and my fiances experience was great Mike welcomed us the moment we walked in, he was professional, helpful and patient with us throughout the process. We definitely looked forward to com Mike welcomed us the moment we walked in, he was professional, helpful and patient with us throughout the process. We definitely looked forward to coming back there for cars in the future. More

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Sales, service & body shop are top notch! We’ve purchased about 12 vehicles through Kevin Miller, confidently recommending him to our friends and family. It’s a great feeling to have him and a We’ve purchased about 12 vehicles through Kevin Miller, confidently recommending him to our friends and family. It’s a great feeling to have him and a dealership we can trust. Service has been great also in the few times we’ve needed them. I just had my 1st experience at the body shop, repairing another shops lousy work. They took the care I needed with my car, everything is perfect again. So would we recommend Suburban Ford Sterling Heights? Resoundingly YES! More

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