Mike Gould | Page 9

oil chainge I thought they did a great job and always go back they are awesome place to go. very friendly and smiling friendly place to be I thought they did a great job and always go back they are awesome place to go. very friendly and smiling friendly place to be More

by MOHGANCAS Verified Customer Verified Customer

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Time for state inspection It was time for inspection and the "check engine" light was on. The diagnostics showed a vacuum leak and I wanted to get the inspection so I told Lou It was time for inspection and the "check engine" light was on. The diagnostics showed a vacuum leak and I wanted to get the inspection so I told Lou to have it fixed. The car had recently had a new gas tank installed. (a Ford recall) After the "smoke test", the Quick Lane techs referred the vehicle to the regular service department. They discovered the leak was a result of some fittings that were not properly tightened when the new tank was installed. I was expecting there to be a bill of some kind. To my astonishment, I was told there would be no charge for the repair. I spoke to Mike and Lou and they both were very polite and professional. I've had both my Ford vehicles in to Quick Lane and have been very pleased with how the service was completed and the fair pricing. More

by davidhg584 Verified Customer Verified Customer

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Friendly Service time was good. , U inflated tires to recommended pressure, after rotating . Every one was friendly too. I will comeback , every time I need Service time was good. , U inflated tires to recommended pressure, after rotating . Every one was friendly too. I will comeback , every time I need servicing. More

by powelljas1 / Jim Verified Customer Verified Customer

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Tire Service As usual, quick courteous service. While I was waiting for service, I went to the show room and selected a 2017 Escape for lease. John Santoro was ve As usual, quick courteous service. While I was waiting for service, I went to the show room and selected a 2017 Escape for lease. John Santoro was very informative and pleasant during this transaction. More

by SRBSTITCH Verified Customer Verified Customer

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Another poor experience at the Service Center The first time I used the Quick Lane service center I was given a hard time about getting an oil change because I arrived about 45 minutes before clos The first time I used the Quick Lane service center I was given a hard time about getting an oil change because I arrived about 45 minutes before closing. I was told that they usually don't let anyone get an oil change if they come later than an hour before closing. There is nothing on the website or anywhere that states that at all. Then this time I was told that I couldn't use a coupon for an oil change because the service hadn't been written up as a tire rotation. I have no idea what that means or why it meant I couldn't use the coupon, but I couldn't. I HATE using Quick Lane. More

by graybune Verified Customer Verified Customer

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For the Better What was to be a simple oil and filter change turned into something more but for all the right reasons. Our 120,000 mile Edge if very happy to have ne What was to be a simple oil and filter change turned into something more but for all the right reasons. Our 120,000 mile Edge if very happy to have new front brakes. More

by whitney.granger Verified Customer Verified Customer

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Fusion 60,000 mile tuneup Very smooth process, very little time to wait, I will continue to go to Gervais Ford for service and new car purchases. I love my 2014 Fusion Very smooth process, very little time to wait, I will continue to go to Gervais Ford for service and new car purchases. I love my 2014 Fusion More

by drlanders Verified Customer Verified Customer

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Quick I came in for oil change at Quick Lane and was happy to see I was able to get my Large Transit van right in and I was on my way 15 minutes later. I came in for oil change at Quick Lane and was happy to see I was able to get my Large Transit van right in and I was on my way 15 minutes later. More

by DANRICHPLUMBING88 Verified Customer Verified Customer

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Courteous and friendly customer service. I enjoy servicing my vehicle at Gervais Ford because of their attentive staff. They take the time to thoroughly explain the service that is being per I enjoy servicing my vehicle at Gervais Ford because of their attentive staff. They take the time to thoroughly explain the service that is being performed on your vehicle. They only one issue I have is with Quick Lane. I realize it can be very busy at times, however it is frustrating when an oil change can take up to 2 hrs wait time. Not sure if this is an issue with the dealership itself, or the Ford Quick Lane program. I don t expect to be in and out in record time, I just feel a couple of hrs or so is way too long for basic service work. Other than that, it is always a great experience. More

by DEUCE350 Verified Customer Verified Customer

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Careless work that took too long Took longer than it ever has to get an oil change. Once I finally got back in my car and turned it on, my check engine light was on. Had other things Took longer than it ever has to get an oil change. Once I finally got back in my car and turned it on, my check engine light was on. Had other things to get done so went to leave anyways, until I was pulling out and the car was vibrating and brakes were not working properly that I almost was in an accident. Turned around to go back, turns out the tech left something loose or unplugged, which "happens every time" I was told. Thank gosh I wasn't in an accident! I would have definitely taken it to court. Also, asked for my tires to be filled and that was not done, but yet they were rotated. More

by ndurno425 Verified Customer Verified Customer

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