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Mike Hood
Mike Hood at BMW of Farmington Hills
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Mike Hood

Service Advisor

BMW of Farmington Hills

38700 Grand River Ave.
Farmington Hills, MI 48335

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5.0
6 Reviews
5.0

6 Reviews

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6 Reviews of Mike Hood

April 26, 2025

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Employee Rating

I was extremely satisfied with the level of customer service at BMW of Farmington Hills. I’ve worked with Ryan over the years, and he consistently does an excellent job. Alonso’s attention to detail is More

by kevin@thedetroitrealtor.com
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Rob Johnson, Ryan Jacobs, Alonzo Mitchell, Cody Spencer, Julian Lewis

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Apr 26, 2025

BMW of Farmington Hills responded

Thank you for your kind words, Kevin! We greatly appreciate your feedback and are thrilled to hear about your positive experiences with Ryan and Alonso at BMW of Farmington Hills. It’s wonderful to know that our team's dedication to providing exceptional service and a white-glove experience made such an impact on you. We look forward to assisting you again in the future! Sincerely, Rob Johnson, Sales Manager 248-699-3009 rjohnson@foxmotors.com

April 25, 2025

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Excellent service. He was very efficient and let me know how long everything should take. More

by tim@corriganoil.com
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chad Rosetter

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Apr 26, 2025

BMW of Farmington Hills responded

Thank you for your excellent feedback, Tim! It's great to know that you had a positive experience with our team at BMW of Farmington Hills. We're pleased to hear the service met your expectations for efficiency and communication. We look forward to seeing you again for your next visit. Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

April 25, 2025

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Employee Rating

Mike Hood is a pleasure to work with. I never feel as if I'm being taking advantage of at BMW Farmington Hills. They are all consummate professionals! More

by ANDREW.IAN.PORT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chad Rosetter

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Apr 26, 2025

BMW of Farmington Hills responded

Thank you for your review, Andrew! We're so glad you had a positive experience with Mike at BMW of Farmington Hills. We pride ourselves on maintaining professionalism and ensuring our customers feel valued. We look forward to assisting you again in the future. Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

April 25, 2025

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Excellent Service. The staff was courteous and expert. Liked attention to detail. It was good experience. More

by REPLYTARIQ
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Mike Mikolowski

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Apr 25, 2025

BMW of Farmington Hills responded

Thank you for sharing your experience at BMW of Farmington Hills! We’re happy to hear you had a great visit and appreciated the courtesy and attention to detail. We look forward to serving you again. Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

April 25, 2025

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Mike in the service department was excellent as always, keeping me up to date on progress. More

by wright_daniel64
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 26, 2025

BMW of Farmington Hills responded

We truly appreciate you sharing your experience, Daniel! It's great to hear that Mike continues to provide top-notch service and keeps you updated on your car’s progress. We’re always here to help, and we look forward to serving you again soon at BMW of Farmington Hills. Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

April 25, 2025

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Working with BMW of Farmington Hills is always easy. They get me in quickly. Resolve issues in a timely manner and are fair on pricing. More

by HEATHER.C.MYERS19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 26, 2025

BMW of Farmington Hills responded

Heather, thank you for sharing your feedback about your experiences with BMW of Farmington Hills. It’s great to know that we could assist you quickly and fairly. We look forward to serving you again in the future. Sincerely, Chris Rankin, Service Manager 248-699-3055 crankin@foxmotors.com

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