Mike Lau
Mike Lau at Elk Grove Toyota
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Mike Lau | Page 3

Service Advisor

Elk Grove Toyota

9640 West Stockton Blvd
Elk Grove, CA 95757

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4.9
22 Reviews
4.9

22 Reviews

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22 Reviews of Mike Lau

February 14, 2021

Dealership Rating
Employee Rating

Was in for a recall. Adviser Mike explained the issue of the recall very well and was patient to check for other issues of the vehicle. He made sure my vehicle was in top shape. It was a pleasant experience More

by ier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 15, 2021

Elk Grove Toyota responded

Thank you for your feedback and kind words. We appreciate your business & look forward to working with you again in the future.

January 29, 2021

Dealership Rating
Employee Rating

After my car was at your shop, I looked over my car and saw a paint chip about a nickel size on the passenger side. I called on 1/27 and left a message for a call back to discuss the paint chip. But Toyota More

by nqb55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Feb 01, 2021

Elk Grove Toyota responded

Thank you for reaching out. We'd like to look into this matter further. At your earliest convenience, please contact Jeannette Blair, Customer Relations Manager, at: Jblair@elkgrovetoyota.com or by phone at (916) 405-8000.

Feb 09, 2021

nqb55 responded

The dealership staff listened and addressed my concerns. I appreciate it very much.

3

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