Mike Moreno
Mike Moreno at Mercedes-Benz of Rocklin

Mike Moreno

Service Manager

Mercedes-Benz of Rocklin

4747 Granite Dr
Rocklin, CA 95677

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89 Reviews
not yet
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89 Reviews

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89 Reviews of Mike Moreno

September 10, 2023

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Employee Rating

I took my sprinter in for an emissions recall ,They performed the recall and upon driving it home I felt it had less power than before, We took it on our annual trip to Coos Bay and it could only go 40 More

by atkinjla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

December 23, 2022

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Caused more problems, than solved! Brought car in for 50000 mile service. Went to pick it up and they still cant get it started! More

by Man without his Menz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

December 09, 2022

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Employee Rating

Service was excellent! I could hang out in the waiting room all day. They kept me in the loop with the progress of my car More

by Katieofarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2022

Mercedes-Benz of Rocklin responded

Thank you for the great review!

September 02, 2022

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Employee Rating

Salesman was knowledgeable and very helpful. Everything moved very quickly. Very happy with my choice. More

by darrellt2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Watts

Sep 06, 2022

Mercedes-Benz of Rocklin responded

Thank you for the great review!

September 02, 2022

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Employee Rating

Greg is the worst ambassador for Mercedes. To tell one of our employees that if we didn't like the repair cost "take it somewhere else " WOW. We will never buy another Mercedes after our expe More

by mgmt0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Greg Burnett

July 14, 2022

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We are very upset to hear that you stated needed a new battery we took it to places and it was fully charged and everything was perfect we feel like you were trying to rip us off $2800 More

by Glen Marco
Customer Service
Quality Of Work
Price
Recommend Dealer
No

June 29, 2022

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Employee Rating

Service advisor was very competent and polite he was also very accommodating and got me a Rent-A-Car when you guys were out of loaners. More

by amber4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 01, 2022

Mercedes-Benz of Rocklin responded

Thank you for letting us know our team earned a 5 star review!

June 09, 2022

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Employee Rating

Fast reliable and convenient as well as great customer service. Great service department, always will to help More

by office9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Nishita

Jun 16, 2022

Mercedes-Benz of Rocklin responded

Thank you for the feedback~

June 02, 2022

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Employee Rating

Service was attentive, professional and treated w the utmost curtesy, which i have grown accustomed to at Mercedes’ Rocklin. More

by natewigle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Gallagher , Gel Tulba

Jun 03, 2022

Mercedes-Benz of Rocklin responded

We appreciate your business and the 5 star review!

May 11, 2022

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Employee Rating

Elegant environment, friendly and knowledgeable staff. My S580 was in and out expeditiously. I don’t know why I haven’t bought a Mercedes from these guys sooner. More

by vladimir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Nishita

May 12, 2022

Mercedes-Benz of Rocklin responded

Thank you for the great review!

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