Mike Murphy

One of the worst dealership service departments I've ever experienced. First and last time coming here. Their team in general is not very proactive looking out for the customer, you as the customer have t experienced. First and last time coming here. Their team in general is not very proactive looking out for the customer, you as the customer have to be proactive to get help, otherwise the service advisors just sit at their desks at their computer. Communication across the board is just very poor, lack of communication and incorrect information make for a bad experience. Brought my car in for warranty work. Red flag to start, it takes 30+ minutes to get checked in, and I had an appointment. After that is where the poor communication comes in to play. Received text message that they completed a multi-point inspection and found nothing from that inspection. It even included a video of the undercarriage of the vehicle, with no sound and no context. But I didn't bring the vehicle in for a multi-point inspection, I brought it in for them to diagnose a noise from the engine. The text message made no mention as to the status of the diagnostic for the noise. It did however include a lot of them trying to upsell on service like wheel alignment (even though the multi-point said wheel alignment was fine). I sent a text back asking some questions. Mike never sent me a text message back. I then called Mike and left a voicemail. Mike never called back. I called the dealership main number to connect service, the person who picked up said they'd get a message to Mike to call me back. Mike never called back. I called Mike again no answer, didn't leave a voicemail. I called back the main line at what was 1hr before the stated closing time on the dealership website. They then inform me that the service department actually closes at 5pm. I ask if I can pick up my car they say no it'll have to be tomorrow. They said maybe the hours were updated and the website wasn't. So long story short there, I have to find a ride home 30 miles away. Later that evening I left Mike a voicemail specifically asking for him to actually call me the next morning. Next morning Mike doesn't call, he texts, says the vehicle was done yesterday. We go back and forth where he's trying to make excuses like the phone system having a problem because he left me a voicemail (I have no voicemail). Finally my last text him requests to please have contact information for his department head ready when I pick my car up. His reply back was in ALL CAPS. Most people interpret ALL CAPS as yelling as do I. Get to the dealership to pick up the car. Once again, services advisors are there but no one is paying attention to the actual service desk. The way they are set up, they face outside not inside, but the service desk is inside, not outside... I know, makes no sense to me either. I see Mike he's with another customer, no one is checking to see if anyone needs help, so I just walk into one of their offices because I ain't got time for their tomfoolery. I let them know I'm picking up my car and Mike is the advisor. She goes to get my paperwork from Mike. And of course the contact information for the department head is not attached. So I ask for it. Eventually I ask to just speak with the department head since he's there. We go into his office, but it's pretty clear it's not gonna be information gathering/fact finding kind of conversation. I tell him what happens, doesn't write anything down or document anything. Gives me the standard/generic apology. And I go on my merry way. I will add going in and leaving his office I initiate a strong handshake, because I'm not here to make enemies, I'm here to give honest and objective feedback on a very poor customer service experience I just went through on my first ever use of their service department. Mike didn't come out of his office to try and clear the air. If he would have been, "hey if you can wait a few, let's talk, let's clear the air, I think we got off to a bad start..." that sort of gesture, I would have given him the time. Avoid this dealership More

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1. Sales could have taken more time showing & explaining features at time of test drive. 2. Financing was very much in a rush and seemed impatient when asking questions about the different insurance cover features at time of test drive. 2. Financing was very much in a rush and seemed impatient when asking questions about the different insurance coverage. 3 Serv: I brought in car for pickup/install of accessories and the repair order said to check tire pressure When I asked if it was checked I was told yes But they did not & tire pressure was exactly the same as when I arrived. I may consider going to different dealership for future services due to this issue. Don’t appreciate misstatements such as this. 4. Upon receipt of my new car, the detailing was terrible. Disappointment for sure. More

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Just got my 4th Subaru. Michelle made it happen-appreciate her so much. Very product-knowledgeable, a listener, no pressure, authentic dog lover, transparent & focused on Michelle made it happen-appreciate her so much. Very product-knowledgeable, a listener, no pressure, authentic dog lover, transparent & focused on what I both needed & wanted. Michelle is value-added, both to the car buying experience & the dealership. Dave was extremely helpful/informative in finalizing the purchase. Don’t want to leave Mike Murphy out though - always helpful & respectful in Service dept. Really can’t explain why I take my car in for service & then drive home with a new one. This was not the first time! Thanks to all the good people at Elk Grove Subaru. More

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Alex Pernia was authentically a great person to deal with! He was patient with all our questions and needs. The group as a whole were awesome. We are return customers and love the way we have had our with! He was patient with all our questions and needs. The group as a whole were awesome. We are return customers and love the way we have had our auto needs met from start to finish to include the maintenance department for the last three years. More

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Friendly customers service was good I will recommend Subaru thank you to all the stuff especially Mike c. Mike m. And Mike l. ☺️ Subaru thank you to all the stuff especially Mike c. Mike m. And Mike l. ☺️ More

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We were not in the market to buy a car but the last one gave out. We were open minded and test drove a bunch of different models. We came to Elk Grove Subaru and we are happy we did. Joe did a wonderful jo gave out. We were open minded and test drove a bunch of different models. We came to Elk Grove Subaru and we are happy we did. Joe did a wonderful job of asking about what we liked and didn't like about other cars we drove, and what we were looking for in our next car. I was leaning towards the forester and he explained to me that what I loved about the Ascent wasn't available in the forester but that I would probably love the Outback with the turbo engine. He was right. We love the car! With the chip shortage, I knew we would have to wait and I was okay with that. During that two week period, I had other questions that I text to Joe and he always responded with helpful answers! The delivery process was wonderful and Joe spent a lot of time going over each feature so by the time we drive away we knew what all the bells and whistles were for. Going into the finance office, We knew what additional items we wanted and Mike did a great job explaining the different price breaks with the different packages and what we could do without. I think we were only in the finance office for about an hour. He was wonderful and we were in and out. Elk Grove Subaru also offers a redelivery program that I thought was great. They go in depth on all the features. I was experiencing a rattle and Mike came out to take a look. He scheduled me an appointment and I have since been into the service department a few times for the additional items we purchased. Everyone there is so nice and friendly. They greet you when you pull up. They were even training someone one time I was in there and they help and explain everything to the new person and I enjoy seeing that. I am happy to say that my dealership is Elk Grove Subaru More

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Best experience ever. Anar and Tyreece great in helping me pick just the right car for me. Jermey was great in explaining all the details for the purchase of this car and all the options possible. Will c me pick just the right car for me. Jermey was great in explaining all the details for the purchase of this car and all the options possible. Will continue to do business with them , Curtis is great in the service department More

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We've purchased five Subarus now from this dealer, over the years - they stand behind their cars, staff is always helpful and friendly, and the service department is outstanding! I can't imagine buying a c the years - they stand behind their cars, staff is always helpful and friendly, and the service department is outstanding! I can't imagine buying a car from anyone else, and it's the only place we'll take our vehicles for repair and maintenance. More

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Best car buying experience! I bought my first Subaru, a brand new Impreza, in 2018 after being turned down by Paul Blanco for a used car. I recently traded the Impreza in for a b I bought my first Subaru, a brand new Impreza, in 2018 after being turned down by Paul Blanco for a used car. I recently traded the Impreza in for a brand new Crosstrek. My experience on both occasions was better than I expected - far better than anywhere else I've shopped for a new or used vehicle. The sales and service teams are friendly and personable and treat you more like a friend than a customer. I never felt pressured or like I was hearing some rehearsed sales pitch. More

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Outstanding! Our experience was extraordinary All questions were answered, all options on the Outback were explained in detail. Nothing was left out. The staff w Our experience was extraordinary All questions were answered, all options on the Outback were explained in detail. Nothing was left out. The staff was knowable and respectful, absolutely no pressure. More

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