Joe Trejo

I recently visited Elk Grove Subaru, and I was very impressed with their service. Finding the right car for my family was crucial. I have so much appreciation to Marissa, whose assistance and expertise impressed with their service. Finding the right car for my family was crucial. I have so much appreciation to Marissa, whose assistance and expertise made the car buying experience outstanding. What made this dealer even more remarkable was the fact that my father had previously purchased a car from Marissa. This not only attests to her consistent dedication to customer satisfaction but also gave me confidence in her ability to guide me towards the perfect car. Joe's professionalism in handling the paperwork was commendable. He made sure that all the necessary documents were prepared accurately and efficiently, ensuring a smooth transaction. His attention to detail and friendly demeanor added to the overall positive experience. One aspect that truly stood out was the dealer's commitment to price matching. As a savvy shopper, I wanted to ensure that I got the best possible deal. The dealer's willingness to match prices not only saved me money, but it also demonstrated their dedication to going above and beyond for their customers. It also saved me A LOT of time from going to a ton of other dealers! Living in a rural area, safety was a primary concern for my family. The Subaru car I ultimately purchased from this dealer has proven to be an ideal fit for our needs. Its reliable performance gives me a sense of confidence, particularly when navigating challenging terrains. Perfect choice for family adventures and everyday commuting. I wholeheartedly recommend this Subaru car dealer to any one in search of a reliable, customer-oriented experience. They exceeded my expectations! More

Helpful 0

Report | Print

Marissa was very nice, polite and professional. We had great experience, everything good, we love it 😀.. We had great experience, everything good, we love it 😀.. More

Helpful 0

Report | Print

This was my first Subaru purchase and the car is great. They have a lot of vehicles and models to choose from. Craig has been great and knowledgeable, was not pushy to purchase a vehicle and understood my They have a lot of vehicles and models to choose from. Craig has been great and knowledgeable, was not pushy to purchase a vehicle and understood my budget and what kind of vehicle I was looking for (10/10). However, when it came time to purchase the vehicle itself, it took longer than I had anticipated. Ended up at the dealership for five hours the first night. Came to pick up the vehicle the next day and was told something completely different from what we had agreed to the night before. Trying to add on what we didn't ask for. With all that was going on the manager was rude and not once did he come out to talk to me directly, but I can hear him in his office that wasn't pleasant.. A different salesperson was working with us that day and became agitated and asked if we wanted the car or not. It left an unpleasant taste towards the end of the visit, I still wanted the car and needed one urgently. They asked if there was anything that they can do to make my experience positive and still have not gotten a call back. Unfortunately I'm not sure if I want to service my vehicle with them in the future. More

Helpful 0

Report | Print

Too easy to do business with to be called a car dealer. And didn't have to spend 5 hours. I'd rather have surgery without a sedative than deal with a car dealership. Sometimes you just have to bite the bul And didn't have to spend 5 hours. I'd rather have surgery without a sedative than deal with a car dealership. Sometimes you just have to bite the bullet and go in and hope for the best. I feel like I got it, the best. Thank you More

Helpful 0

Report | Print

Working with Joe Trejo and the Elk Grove Subaru team was refreshing after visiting so many different dealers around the area. I went in to test drive the 2023 Outback, and ended up buying the same day. Joe refreshing after visiting so many different dealers around the area. I went in to test drive the 2023 Outback, and ended up buying the same day. Joe was knowledgeable, patient, and his attentive and energetic attitude was so appreciated - and was one of the reasons I felt comfortable buying my car from them. Joe met every one of my non-negotiables and requests with a smile and a "yes". I am not an easy customer, and felt cared for and most importantly, respected. Members like Joe are an asset to have on a team and would (and very much will) recommend him to anyone looking at buying a new car. A special shout out to Aaron and Mike from Management and Finance - thank you all for the laughs, your patience, and support. More

Helpful 0

Report | Print

TJ the salesman had full knowledge of this Subaru Forester. No secrets. He answered our questions so well and that's the reason we decided to buy the car. I can recommend him to my friends. Forester. No secrets. He answered our questions so well and that's the reason we decided to buy the car. I can recommend him to my friends. More

Helpful 0

Report | Print

Great team. Mike kept me informed about my Outback wilderness and made sure everything went smoothly and painlessly. Nobody tried to upsell me or add on extra co Mike kept me informed about my Outback wilderness and made sure everything went smoothly and painlessly. Nobody tried to upsell me or add on extra costs. Good honest dealership More

Helpful 1

Report | Print

I wish all the car dealerships had a staf like Elk Grove Subaru. Dave and Joe were very helpful to us. Subaru. Dave and Joe were very helpful to us. More

Helpful 0

Report | Print

We were not in the market to buy a car but the last one gave out. We were open minded and test drove a bunch of different models. We came to Elk Grove Subaru and we are happy we did. Joe did a wonderful jo gave out. We were open minded and test drove a bunch of different models. We came to Elk Grove Subaru and we are happy we did. Joe did a wonderful job of asking about what we liked and didn't like about other cars we drove, and what we were looking for in our next car. I was leaning towards the forester and he explained to me that what I loved about the Ascent wasn't available in the forester but that I would probably love the Outback with the turbo engine. He was right. We love the car! With the chip shortage, I knew we would have to wait and I was okay with that. During that two week period, I had other questions that I text to Joe and he always responded with helpful answers! The delivery process was wonderful and Joe spent a lot of time going over each feature so by the time we drive away we knew what all the bells and whistles were for. Going into the finance office, We knew what additional items we wanted and Mike did a great job explaining the different price breaks with the different packages and what we could do without. I think we were only in the finance office for about an hour. He was wonderful and we were in and out. Elk Grove Subaru also offers a redelivery program that I thought was great. They go in depth on all the features. I was experiencing a rattle and Mike came out to take a look. He scheduled me an appointment and I have since been into the service department a few times for the additional items we purchased. Everyone there is so nice and friendly. They greet you when you pull up. They were even training someone one time I was in there and they help and explain everything to the new person and I enjoy seeing that. I am happy to say that my dealership is Elk Grove Subaru More

Helpful 0

Report | Print

Great experience! Joe was full of helpful information and able to answer all my questions. Found the perfect car for me and drove it home! and able to answer all my questions. Found the perfect car for me and drove it home! More

Helpful 0

Report | Print