Mike Pierce

I recently had the pleasure of purchasing a vehicle from Big Star Cadillac, working directly with Mike Pierce, and I can confidently say the entire experience exceeded every expectation I had walking into t Big Star Cadillac, working directly with Mike Pierce, and I can confidently say the entire experience exceeded every expectation I had walking into the dealership. From the very beginning, Mike demonstrated an exceptional level of professionalism, patience, transparency, and product knowledge that made this one of the smoothest and most enjoyable major purchases I’ve ever made. as well Big Thank you for helping a friend out with purchasing vehicle. More

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The whole staff at Big Star Cadillac is World Class. Pricing is easy and transparent. The pick up and delivery team is so polite and helpful. This is our 4th new Cadillac and we love the Lyriq! Mike Pricing is easy and transparent. The pick up and delivery team is so polite and helpful. This is our 4th new Cadillac and we love the Lyriq! Mike Pierce and Amie and Isaiah are all very willing to help and easy to reach. Great experience. I recommend to everyone wanting a great vehicle and World class service. More

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Big star Cadillac has always had exceptional customer service. I’ve known manager Mike Pierce and Kevin Sonier for many years and have always been very attentive and trustworthy. I’m forever grateful to service. I’ve known manager Mike Pierce and Kevin Sonier for many years and have always been very attentive and trustworthy. I’m forever grateful to be apart of the big star Cadillac family and always look forward to my time at the dealership. More

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Working with Mike Pierce was a genuinely enjoyable experience from start to finish. He was personable, honest about pricing, and made what is typically a stressful process feel completely effortless. experience from start to finish. He was personable, honest about pricing, and made what is typically a stressful process feel completely effortless. No games, no pressure, just straightforward numbers and world-class service. He actually listened, and I walked away feeling confident in my decision. I trusted him enough to send my mom his way shortly after, and she had the same fantastic experience. More

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Honest upfront pricing and world class service. All the employees there have gone above and beyond to asssit with any questions and during any routine maintenance. No other buisness in Houston co All the employees there have gone above and beyond to asssit with any questions and during any routine maintenance. No other buisness in Houston compares. More

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Exceptional service and straight forward and transparent to our delivery process thanks again we will come back again to our delivery process thanks again we will come back again More

by markm7520 Verified Customer Verified Customer

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A+ rating, from the welcoming entrance, customer service impeccable and the setting of the dealership is unmatched I would recommend everyone to big star Cadillac! impeccable and the setting of the dealership is unmatched I would recommend everyone to big star Cadillac! More

by pawpawarmstrong Verified Customer Verified Customer

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Was Not very impressed with this Dealership The dealers I bought my car from tried to take advantage of me By up charging me and penalizing me for not using their finance department I had to go up ther I bought my car from tried to take advantage of me By up charging me and penalizing me for not using their finance department I had to go up there three times to finish & finalize paperwork! Had my car in the service department twice problems were never addressed or resolved! The dealership needs serious help even the service department seem put out And wanted to complain to me about the dealership! Maybe it needs new leadership or management in service department! WILL NOT BE RETURNING THERE IS NO HELP TO BE FOUND THERE!!! More

by TOMHEARRING Verified Customer Verified Customer

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Very disappointed with my 2022 Cadillac Escalade — constant software glitches, unreliable navigation, and poor dealer support. Not worth the luxury price for all these issues. Replaced engine at 20 constant software glitches, unreliable navigation, and poor dealer support. Not worth the luxury price for all these issues. Replaced engine at 20k, still having problems, took it to the dealership more than 20 times. More

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Excellent customer service with exceptional attention to detail for the customer. They make you feel like family! detail for the customer. They make you feel like family! More

by emilianwhite Verified Customer Verified Customer

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