Mike Pittman | Page 22

I had an appointment to take my car at 9:00 am to be checked. It sat there all day and wasn’t touched. Everytime I called they kept putting me on hold and switching me from person to person without and checked. It sat there all day and wasn’t touched. Everytime I called they kept putting me on hold and switching me from person to person without and answer. When I call back they kept putting me on hold. Finally when I spoke to someone they said they will call me back in a few to give an update. A few turned into hours then I asked to speak to a manager. Spoke with a manager then she informed me that my car wound need to go to Honda to being that’s it’s under warranty after it sat there all day until 5:00 pm. She stated she made an appointment. When I take it to Lumberton Honda they informed me that they didn’t know what the appointment was for. I had to explain to them and tell them about a warranty. They informed me that my car wasn’t covered under this warranty and my car shouldn’t be making these noise I’m hearing and I just brought the car a few months ago. Lumberton Honda help me with my issues I was having. It seem as if Peterson didn’t care at all and just pushed me off to Lumberton Honda which I’m glad they did because I was treated like somebody. The issues my car was having could have been addressed at Peterson if the just cared and took the time. Wish I knew this was how customers are treated before purchasing a vehicle. More

by B.Robinson Verified Customer Verified Customer

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Always reliable and prompt in service. Professional attitude with Comsumers. Willing to keep us alert on maintenance of vehicles. Professional attitude with Comsumers. Willing to keep us alert on maintenance of vehicles. More

by CARLPEVIA Verified Customer Verified Customer

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Travelling on 95 I had the dreaded check engine light come on. The service department at Peterson was GREAT...honest, straightforward and transparent. I was back on the road in less than 2 hours for les come on. The service department at Peterson was GREAT...honest, straightforward and transparent. I was back on the road in less than 2 hours for less money than I would have paid my dealer back home. More

by MGRANT32812 Verified Customer Verified Customer

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Jacob was more than helpful with helping me understand my qualifications and helping me get the car I needed. We ran into snags along the way and he handled them patiently and didn't over complicate things. qualifications and helping me get the car I needed. We ran into snags along the way and he handled them patiently and didn't over complicate things. This dealership when out of their way help me get approved and the lifetime warranty made a huge difference! Thank you Peterson Toyota and the entire team for being kind and knowledgeable! I would 10/10 recommend this location! More

by Mdunn23 Verified Customer Verified Customer

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Awesome ! ! Teamwork at the dealership. Everyone is always nice and keeps you update on time ! Teamwork at the dealership. Everyone is always nice and keeps you update on time More

by SHELLY.FERGUSON1968 Verified Customer Verified Customer

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I was sad find with the sale person that worked with me I like to get the payment down lower in I can like to get the payment down lower in I can More

by thomasmaxwell1122 Verified Customer Verified Customer

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I had bad experience. . with my oil change. I won’t bring my car back.. . with my oil change. I won’t bring my car back.. More

by Justin Verified Customer Verified Customer

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Great service! Service was completed at a timely matter..Staff very friendly. Over all GREAT Service was completed at a timely matter..Staff very friendly. Over all GREAT More

by MSTIP910 Verified Customer Verified Customer

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Great customer service, minimal wait time and fast friend dealership! 👍👍. Highly recommend this dealer to anyone looking for a vehicle because they take care of customers after the sale! dealership! 👍👍. Highly recommend this dealer to anyone looking for a vehicle because they take care of customers after the sale! More

by Donnie Strickland Verified Customer Verified Customer

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Very friendly and honest people, worked with me on numbers and I ended up satisfied, highly recommend numbers and I ended up satisfied, highly recommend More

by JACOBLOCKLEAR Verified Customer Verified Customer

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