"Service request on bumper to bumper warranty"
Appt was setup for 9:00 am in morning called 7 times throughout day no update on car status. Came to pickup car at 4pm and still had to wait 25 mins and was charged $60.00 for service on a bumper to bumper warranty. Awful service from Mike and Randy. Staff was very rude. Returned to my car and still not fixed and didn't even check second complaint stated they never had time. Never go back or recommend this dealership. Worst experience in Morgantown WV. Disappointed with service.
"rip off artists"
- A Bartz
Went there to get a new power steering cooler installed. Was not told that they do their work based on a labor guide chart. They took 45 minutes to replace the cooler and then charged me the "standard time for the repair" of 3 hours (was only at the dealer for 2 hours total). At $100 an hour that is a lot of money for time not spent on my repair. Took 6 calls to the service manager, Mike Swain, to be able to speak to him, and when I questioned the amount of hours charged he explained the guide chart they go by but offered to refund part of my bill for a diagnostic run on a faulty tire pressure sensor I told them was faulty. That was $50, but at least it was something. Two months later no refund on the bogus diagnostic. Bottom line, I will never return to have these CROOKS do any work on my vehicle. BE AWARE, IF THEIR GUIDE SAYS 6 HOURS FOR A REPAIR AND THEY TAKE 1 THEY CHARGE YOU FOR THE 6 BUT JUSTIFY IT BY SAYING THAT IF THE CHART SAYS 2 AND IT TAKES 7 THEY ONLY CHARGE YOU FOR 2. THAT NEVER HAPPENS BUT THEY R0UTINELY FINISH EARLY CHARGING YOU FOR WORK THEY DID NOT DO!!!!!!
"Over priced and horrible service"
- Angry Chevy Owner
Run, go anywhere but premiere chevy in morgantown. You will pay thousands more than you should. Don't believe a word they say when buying from them. If you have any vehicle problems premiere chevy of morgantown will not help you at all, and will blame it on you. It will be worth the drive to just deal with somebody else.
I must refute the response made by Mike Swain of Premier Chevrolet in Morgantown, WV regarding our truck they serviced. Number one the truck that my son drives, who attends West Virginia University, had broken down in Ohio and the top of the motor was worked on by a Chevrolet dealership there. It's 2 hrs from where it broke down in Ohio to Morgantown, WV. We live 2 1/2 hrs. from Morgantown in Pennsylvania. If Premier had a problem with the work done why didn't they call that dealership to discuss it. We had the remaining warranty on the truck which had not yet expired plus GM had given us 2 additional years for the motor. Mike Swain did not talk to GM to have our repair covered since we were already covered. When GM tried to call Mike Swain he would not answer phone and he and some other employees just laughed. My son was standing in front of Mike and I was on my cell phone with my son during this incident. The lack of professionalism amazes me. Yes I did tell yell at Mike Swain due to my continued frustration with his attitude. During one call I placed to Mike I asked to speak to Charles Six who I asked if he was standing next to Mike, Mike stated he was then he hung up phone. I'm appalled by their actions. I wonder if the owner, John Cognac, knows about the behavior of his employees or does he condone it. My husband talked to Charles Six this evening regarding the rental car fee from a rental company because they could not give my son a rental car because he wasn't 25 yrs. old and my son needed a vehicle while Premier was working on his truck. They had initially stated they would pay for the rental car but my son would have to pay for the underage fee of $20/day which was $120 total which my son paid. Now they won't pay for it. This is the first of many lies they made. Charles Six also stated they "DID NOT" have to work on his vehicle. Why did they...they could of said they wouldn't work on it and we would of gone to another dealership in another town. At one point while they where working on the truck my husband asked them to push it out into the parking lot and we would have it towed somewhere else....Mike Swain said they couldn't do that. Tonight Charles Six told my husband they should of pushed it out of the shop and into the parking lot and we could of had it towed elsewhere. More lies which is it. Wish they would of done it. Unbelievable..... Another instance I made Mike Swain mad and he told my son if we didn't quit calling him he would keep vehicle another week. I was on the phone with my son while Mike was stating this to him and yes I heard it. What, he was going to hold our truck hostage. We were told by friends to get the police and go get the truck. Maybe we should of. Upon further research I have found so many dissatisfied service customers (check out ones on Premiers Facebook page) it's appalling. I have never in my entire life experienced a dealership like them. I hope I never do again. Oh and on the invoice it stated they would never work on our truck again. I laughed so hard I cried...really...you think I would want to come back, I would never take any vehicle to them. We did file a complaint with GM customer service. I'm convinced that GM doesn't care what this dealership does, even though the customer service representative stated if Premier didn't call her back it would reflect poorly on them..that's a joke, it all boils down to the mighty dollar. Also the rewiring of the wiring harness was a joke...talked to a couple repair shops and they stated they have never heard of such a thing. Premier should of replaced the wiring harness not repair it. That was a $500+ repair. Friends suggested because my son was a college student they were just jerking him around. They were. It took Premier over a week to get the parts to fix the truck. I could of bought them and driven them to Premier faster then what it took them to get them. My suggestion is always do your research before you patronize a dealership, it would of saved us a lot of frustration and hopefully it will save another customer from having to go thru what we did. I will be filing a complaint with the Attorney General. Maybe it won't do any good but maybe it will.
"Awful! Awful! AWFUL!"
AVOID THIS PLACE AT ALL COSTS! If I could give them 0 stars I would. I was experiencing erratic oil pressure and a check engine light in my truck. I dropped it off on a Friday morning. I get called telling me I need a new oil pressure sensor and the harness needs "repaired." Although this sounded bogus, I agreed to the work. My mistake. I started the truck Saturday morning to a check engine light and low oil pressure. That proved to be a $513 waste of money. I went back to speak with Charles Six who informed me that they would look at the truck first thing Monday morning. Monday I drop the truck off and thus begins the game this dealership likes to play. The truck then goes under warranty work. From this point on I receive no updates unless I call or make personal visits. It took them multiple days to discover that the oil pump had gone bad and that the connecting rod bearings needed replaced. This could have been done in a day at any other shop. They also inform me that there is metal of all sizes in the oil pan, but they assure me that "IF" the oil filter did its job that no other damage was done. They also said they wouldn't tear it down as it wasn't necessary. Really? Any metal in a motor is sign for concern. It then took over a week to get the parts necessary to "fix" my issue. OVER A WEEK! I could have ordered the parts myself and delivered them in person in much less time. All the while, I'm being told that they are working on my truck and it will be done soon. This was a lie. At the beginning of the second week they tell me the truck will be done Tuesday. Then on Tuesday, it magically becomes Wednesday, then Thursday, followed by Friday. They had my vehicle for 12 days on a repair that could have been done in 5 or less by a more competent shop. Unfortunately, I was stuck working with these idiots thanks to the warranty. During this whole process the dealer ignored calls from the GM Senior Representative who was helping me. We know this as she attempted to call, told me that Mike Swain wasn't available, yet I was standing right in front of him while he laughed and joked with the other employees. Every time the senior representative tried to call Mike Swain or Charles Six they refused to answer. Messages were also never returned to the representative as well as any information she received was from me. We had to block our phone number just to get someone to answer as they screen their calls. We watched the secretary do this numerous times while at this dealer. They even hung up on me once when I asked to speak to Charles Six, who happened to be standing by the phone at the time, which was confirmed by Mike Swain and a click as the phone was hung up. These guys are cowards who are afraid to do their job and have absolutely no customer service skills. Premier Chevy should enroll these guys in one of the many customer service courses that are offered around the country. They have a lot to learn. They even threatened to make the repair take longer as we became more persistent about wanting the vehicle back. Seriously? Threatening to make the repair take longer! NOW THAT IS CUSTOMER SERVICE. This process led to the exchange of some profanity, but when you're driven to the level of frustration we had to deal with, what do you have left. GM proved to be useless as well as they let this continue. They stated that there is nothing they could do. I guess this is how they want their brand to be portrayed. GM even refused to repay me for the useless $513, because "I authorized the repair." This dealership takes the cake for the absolute worst, and most frustrating one I've ever dealt with. Mike Swain and Charles Six are UNPROFESSIONAL, RUDE, and above all, COWARDS! Do your jobs! This experience led me to purchase a Ram truck. I had the vehicle for less than 24 hours before I kissed it and GM goodbye. My family has had numerous Dodge and Chrysler vehicles and we have never been treated anywhere near this poorly, ever. I will never go back, and I will never own another GM vehicle!
"Customer Service is Lacking after the Sale"
We purchased a 2014 Buck Enclave from this dealership the Monday after Christmas. It needed some touch up paint, we asked to have it GE certified, and splash guards installed. They were very compromising when it came to making the sale but have lost my confidence in follow through after the sale. Mike from service was EXCELLENT to deal with. After realizing our sales associate and the general manager had failed to keep us informed of the progress with our car, he made sure to call with updates. It's now been almost 2 weeks since we picked up the car (and more than a month after the sale) and I had to call again to see where the certification paperwork was. We were promised to have it the same week we picked up the car, and promised again today to have it by week's end. We'll see!! Will no doubt ever go there again to buy a car, certainly not going back there for service, and would not recommend any of my friends to go there.
"Bad service, no one will answer the phone, or return a call"
they left a funnel in the valve cover after an oil change and the filler cap left on the battery tray. After leaving a message, (they wont answer the phone) it as 3 hours later before I got a returned call. Another time after 2 messages I am still waiting 3 weeks later about 4wheel drive service and the transfer stuck in Auto. Did I get a call back, NO. They will also no honor certain private discounts. Do I recommend this dealership? NO Go to Team One in Oakland!!
"Return Customer Again!"
I just purchased my third vehicle from Premier and I will no doubt return when it is time for the fourth. Everyone that I dealt with was great. Molly our saleswoman was so very sweet. I feel like I walked away with a new car and a new friend. Michael tried to make the paperwork as painless as possible. Alan and John spent as much time as was necessary to make the deal happen for me and my family. They made me feel like my family was part of their family. Plus, I appreciate having Mike Swain, Margaretteanne and Lee in Service. I wouldn't want anyone else taking care of my car.
Other Employees Tagged:
, Lee, Michael(finance), John Cognac