Mikhail Khalev | Page 2

Very good personnel. Everyone is very professional, courteous, committed and kind. Excellent behavior and well mannered Everyone is very professional, courteous, committed and kind. Excellent behavior and well mannered More

by PALACIOSELISA Verified Customer Verified Customer

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Instead of the usual 2-3 months, it took almost 8 months for my car to be delivered. No one in upper management ( ie, the sales manager) approached me to explain the reason why (although I'm sure they screw for my car to be delivered. No one in upper management ( ie, the sales manager) approached me to explain the reason why (although I'm sure they screwed up my order). I guess he is not used to dealing with the public. And then to delay things further, I had to wait for them to get 100% proof that I had insurance even though they knew State Farm guarantees coverage for up to two weeks after purchase. I have purchased two other cars in the last four years with no such demand. When one pays cash for a car, the only people who should be concerned about insurance are me, State Farm and the State of Florida. It is a unique and stupid policy for which they could give me no explanation. I will never visit this dealership again. More

by abdool7471 Verified Customer Verified Customer

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It started with the sales person lying to me per his sales manager that I was approved for a loan without the bank running my credit. Finally after much back and forth with LFS we received approval. T sales manager that I was approved for a loan without the bank running my credit. Finally after much back and forth with LFS we received approval. The finance specialist with the best part of the whole experience, professional, knowledgeable and friendly. Then we come to the ridiculous insurance scam, and then the delivery. Zee 'delivered' the car after I had to wait for 15 min after finance as know one knew where he was, he helped with the app, and HUD, and that's it, was in such a hurry it was basically here is the key, congrats. Did I just buy a 115k car or a Corolla. I saw salesperson x the entire time, he gets commission for this? The sales manager that handled the debacle didn't even have the nerve to come out and introduce himself and thanking me for giving Lexus Pembroke Pines my business after all we went through. The entire experience was no better than a Honda dealer and completely impersonal. There was zero effort. I mean you can't even give key chains with your 100k car? I mean DO BETTER. I know my comments mean nothing with how many cars you sell but this was my experience. When we mentioned bringing the car to Kendall for service the finance person literally said ' their service is awful you will be back'.... it made us laugh. Truly disappointing other than like I said our finance person was exceptional! More

by KLEVETIN72 Verified Customer Verified Customer

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Mikhail was wonderful and held my hand through the entire process. The price was fair and service was excellent. process. The price was fair and service was excellent. More

by ROTH1155 Verified Customer Verified Customer

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I want to say a huge thank you to Mikhail for his patience and kindness. He did his job superbly. I am satisfied with everything. Thank you! patience and kindness. He did his job superbly. I am satisfied with everything. Thank you! More

by CHEVRUGNASTIA Verified Customer Verified Customer

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Mikhail was absolutely wonderful. Very patient and helpful. He understood our needs and gave us good ideas and suggestions. We are loyal to Lexus and will continue to support Lexus fo Very patient and helpful. He understood our needs and gave us good ideas and suggestions. We are loyal to Lexus and will continue to support Lexus for all that the team does for us More

by ARTITEJUSINGHANI Verified Customer Verified Customer

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Friendly,polite,very understandable and professional:. Mikhail spent a lot of time with us trying to answer to all our questions. Mikhail spent a lot of time with us trying to answer to all our questions. More

by julius41 Verified Customer Verified Customer

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Mikhail was a fantastic sales associate. He was informative and honest. He really listened to what we were looking for. Thank you for all of the help. Art was also great. Could not find his He was informative and honest. He really listened to what we were looking for. Thank you for all of the help. Art was also great. Could not find his name in the list for a 5 star review!!! More

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Mikhail is very straight forward and goes above and beyond to find you a great deal! The dealership is easyto deal with. This is our 2nd time getting a Lexus from them. beyond to find you a great deal! The dealership is easyto deal with. This is our 2nd time getting a Lexus from them. More

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Mikhail is professional and understanding. The problem I had was with the financing department. Very condescending as if he was doing us a favor when we are the ones buying out the car, not th The problem I had was with the financing department. Very condescending as if he was doing us a favor when we are the ones buying out the car, not the other way around. More

by MOCHOA_7 Verified Customer Verified Customer

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