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Milani Hedquist

Overview Reviews (435) Inventory (460)

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Milani Hedquist

Service Advisor

Orem Toyota

1400 South Sandhill Road
Orem, UT 84058

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4.7

435 Reviews

Overview Reviews (435) Inventory (460)

4.7

435 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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435 Reviews of Milani Hedquist

July 18, 2025

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Employee Rating

Very good appointment! Was treated very well upon my arrival. My service tech Milani kept me very informed of the work and the timetable . It worked out perfectly!!! Was treated very well upon my arrival. My service tech Milani kept me very informed of the work and the timetable . It worked out perfectly!!! More

by rmcar7500

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Jul 18, 2025 -

Orem Toyota responded

Thank you for sharing your experience. We're glad our team took good care of you at Orem Toyota.

July 13, 2025

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Employee Rating

We have always received excellent service from skilled and personable professionals at this dealership. It’s the first dealership I’ve ever used for our vehicle’s service needs. and personable professionals at this dealership. It’s the first dealership I’ve ever used for our vehicle’s service needs. More

by d7HAWKS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kaua Pouha

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Jul 13, 2025 -

Orem Toyota responded

Thank you for trusting Orem Toyota with your vehicle service needs. We're proud to offer excellent care from our skilled professionals.

July 09, 2025

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Lani and all the techs who ever work on my truck are great. Very thorough great. Very thorough More

by kelseylobarr

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ryan Burt, Dee Dee Patterson, Chris Jacobson, Connor McNally, Nathan Parker

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Jul 09, 2025 -

Orem Toyota responded

We appreciate your kind words. Our team is committed to providing thorough service for your vehicle.

July 05, 2025

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Great service! ! Thank you for your patience and understanding of my issue with my car ! Thank you for your patience and understanding of my issue with my car More

by goochenagor

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kaua Pouha

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Jul 05, 2025 -

Orem Toyota responded

We're glad to hear that you had a positive experience with us at Orem Toyota. Enjoy the road ahead.

July 04, 2025

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We’re able to take care of all my truck’s issues in a timely timely More

by joshjonsson80

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Andrew Bailey

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June 29, 2025

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Very helpful in explaining the repair, easy to schedule a convenient appointment. Quick in and out repair convenient appointment. Quick in and out repair More

by dyeclint

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Jun 29, 2025 -

Orem Toyota responded

Thanks for your kind words. We're delighted to hear about your experience at Orem Toyota.

May 27, 2025

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my car is under warranty 2024 rav4 with 4500 miles and i was denied a free oil change and asked to pay $85 was denied a free oil change and asked to pay $85 More

by Alex

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Other Employees Tagged: Kaua Pouha

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Jun 04, 2025 -

Orem Toyota responded

Hello Alex, Your feedback is important to us here, and we would appreciate the opportunity to speak with you to address your feedback about the level of customer care that you encountered when attempting to redeem a free oil change. Please give us a call at a time that is best for you. Thank you, Customer Relations Manager 801-223-4406

May 23, 2025

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It was a quick diagnosis and a very thorough inspection to what needed to be found to what needed to be found More

by loganketch

Verified Customer

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Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Adam Harr

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May 19, 2025

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Friendly service and genuinely interested in helping keep my truck well maintained. I dropped a star for the price. The services seem much higher than elsewhere. my truck well maintained. I dropped a star for the price. The services seem much higher than elsewhere. More

by AATBALL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kaua Pouha

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May 27, 2025 -

Orem Toyota responded

We appreciate your feedback and are glad to know you experienced friendly service at Orem Toyota. Please feel free to reach out if you'd like to discuss our pricing further.

May 17, 2025

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Employee Rating

I had a 40,000 mile service performed. Wasn't notified when car was ready and no wash job. Wasn't notified when car was ready and no wash job. More

by nddndugan2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 27, 2025 -

Orem Toyota responded

Hello, We appreciate you taking the time to share your feedback regarding your recent visit here, and would like the opportunity to discuss your visit with our Service Department about the level of customer care and communication that you encountered about the readiness of your vehicle, and the matter of a car wash. Can you please give us a call at a time that is best for you? We look forward to hearing from you. Customer Relations Manager 801-223-4406

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