Mitchel Bone

Dealership doesn't care about customers. Fact, Hoover hit our vehicle backing up while in another customers vehicle. Dealership doesn't want to "make it right" and told us to take it up with Fact, Hoover hit our vehicle backing up while in another customers vehicle. Dealership doesn't want to "make it right" and told us to take it up with insurance. But refused to give proper insurance info. Called and waited almost 3 weeks before anyone even contacted me back even though calling and leaving messages on the voice-mail. Owner/Operator Mr. Mitchell Bone does not care and refuses to acknowledge or contact us. Horrible experience with all involved at dealership except receptionist and sales lady. More

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Called Wilson County Motors last week and set up an appointment to get the radio in my truck worked on. It has been going crazy for 3 to 4 months now, changing channels on it own and flipping my dash s appointment to get the radio in my truck worked on. It has been going crazy for 3 to 4 months now, changing channels on it own and flipping my dash speedometer around. I was also getting my oil changed. They set me up an appointment and told me that we've had this issue several times on similar vehicles and could get me in and out in an hour or so on my appointment date. I said great lets set it up. Fast forward to the day of appointment. I take off work early drive 30 minutes to Wilson County Motors. Turn my truck over to them, set for an hour in the waiting room looking at my truck still sitting in the drop off bay. Finally someone comes to see me and and asked what is it we can help you with today. I said I had an appointment an hour ago to get the radio worked on and my oil changed. They said well our technicians can't get to your radio today but we can still change your oil. At this time I'm pissed because I was instructed over the phone that this would be fixed today. I had taken off work drove to Lebanon and set for an hour already. Well I tell them to go ahead and change the oil and I will set another appointment for the radio. They Finally take my truck to the back parking lot. I sit back down and wait for the oil change. I set another hour getting madder and madder, looking at my truck setting in the back parking lot. I finally tell them to return my truck to me and I will take my business elsewhere. Wilson County Chevrolet is absolutely ridiculous and unacceptable. I am now setting at Valvoline getting my oil changed in 15 minutes. More

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This is THE WORST dealership I’ve ever been too. And it’s not even close.! My wife & I took our Yukon Denali in on a Tuesday. Monday came around (6 days later), and we still hadn’t heard from them. Then FINA not even close.! My wife & I took our Yukon Denali in on a Tuesday. Monday came around (6 days later), and we still hadn’t heard from them. Then FINALLY the employee (‘Kyle’) reaches out, but only AFTER we called the service dept to figure out why they didn’t update us in 6 friggin’ days!!! THEN ‘Kyle’ lies to me about when they look at the car. Of course I caught him in a lie, and he immediately got on his bike to back peddle. AND let’s not forget that a week prior, you charged me $600 and didn’t even fix the problem. So I had to bring it back. Horrible customer service. Will be taking my business (literally 15 miles out of my way) to the downtown dealership. I’m also getting ready to post on every single page I can about how crap this dealership is. It’s truly astonishing. P.S. this isn’t the first time we’ve taken our vehicle to you. It’s like the 5th or 6th. (check your system). So if you’re thinking I’m just another crazy ‘Karen’, I’m not. You guys just suck that bad. Btw, my uncle is an executive at GM, so it’ll be easy to skip the queue and contact whomever is over your head regionally. looking fwd to it. More

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Here is what you get at Wilson County Chevy for customer service. Me: Beware of how they use your vehicle when you take it in for work. Tracked my new 65k truck through the Chevy app. Watched them drive a service. Me: Beware of how they use your vehicle when you take it in for work. Tracked my new 65k truck through the Chevy app. Watched them drive all over Nashville for 4 hours running errands and delivery parts. Returned my truck to me with unnecessary additional miles and a quarter tank of diesel. Service manager took no responsibility for the use of my vehicle. Very poor customer service. Refused to return my calls. Filed an official complaint with GM. Sad that this is the way they treat a new customer purchasing a high end vehicle. Mitchel Bone: I am very sorry you are displeased but your comments are not accurate. At your request, we had a body shop repair scratches on two doors at our expense. The owner of the body shop did stop at other dealerships that were on the way to his shop but he did not deliver parts. Regardless, we agree with you that he should not have made those stops and apologized. Our sales manager even offered to compensate you for the miles on your vehicle when he called you last week. Customer satisfaction is our highest priority and sincerely apologize that you feel we did not provide that to you. We wish you all the best. · Reply · 23m Tim Wright Mitchel Bone no sir, you are not accurate. I purchased the vehicle under the conditions that the scratch on the driver side door be fixed. That is when the paint shop (your contractor) painted the wrong side of the truck. It went in for a second time to be corrected and that is when they made 5 stops with MY VEHICLE. Your sales manager and yourself among other employees would not return my call forcing me to leave work and drive to the dealership to find out why my truck was being used for your business needs. You were even kind enough to use 3/4 of my diesel and not refill it. Once again you have missed the mark here. Your sales manager was told to mail me a check for reimbursement of the mileage and fuel and my time. More

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We had a wonderful experience choosing our new car. They are very helpful, make you feel very welcome & comfortable. They are in now way pushy... We enjoyed our experience.. Thank you Sherry Jackson.. are very helpful, make you feel very welcome & comfortable. They are in now way pushy... We enjoyed our experience.. Thank you Sherry Jackson.. More

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I would NEVER recommend this dealership to anyone. The team at Wilson Motors were very unknowledgeable about their inventory and dishonest. My experience negatively began with an unknowledgeable customer team at Wilson Motors were very unknowledgeable about their inventory and dishonest. My experience negatively began with an unknowledgeable customer service “expert” who did not know what modifications and specifications the vehicle I was interested in had done to it. When I spoke to a salesperson, they were able to give me some information but only because of a previous personal relationship with the person who sold the vehicle to the dealership. I drove roughly 10 hours to get to Wilson County only to arrive and find the vehicle I was to purchase had damage that was never disclosed to me. The dealership acted like this damage was not a big deal and claimed they never saw the damage previously. This is impossible as a fender was basically not attached to the body. The finance manager did not offer me the best rate he could up front and instead waited until I mentioned taking some money off for the damage, offered me the interest rate that was appropriate for my credit score. I only agreed to purchase this vehicle because it was exactly what I was looking for and unfortunately it happened to be on their lot. After purchasing I ran into more problems with this dealership not communicating to 50 States DMV to get my license plate. I had to request an extra temporary tag from them and the salesperson made it seem like getting me these tags was not important. Driving on expired temporary tags is illegal. It took over 2 months for Wilson County to send the title to the DMV service so I could get my plates. The plates are finally in the mail and I am again driving on expired temporary tags because they will not give me another set of temporary tags. This was by far the worst car buying experience I have ever had and I will never do business with them again. More

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Great dealership in which do business. They did not have the exact vehicle I was looking for, but found one very quickly. Brandon did a fantastic job assisting me through the purchasing process. I would pur the exact vehicle I was looking for, but found one very quickly. Brandon did a fantastic job assisting me through the purchasing process. I would purchase again from Wilson County Motors. More

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Great place to buy a car or truck. This makes three for me. Steve Ross is an awesome guy. Great to work with. If you need a car, stop here first! me. Steve Ross is an awesome guy. Great to work with. If you need a car, stop here first! More

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Brandon Vaden is the guy to see about buying a car. So friendly and honest and extremely helpful during the process! Made it a lot less stressful was very easy to work with! Will definitely be going back friendly and honest and extremely helpful during the process! Made it a lot less stressful was very easy to work with! Will definitely be going back for all of our family members cars! More

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Smooth visit. Great selection Stuart Peeler was the reason we bought our 2018 Lexus. He did not pressure us but was very knowledgeable about the vehicle and was very reactive in ou Stuart Peeler was the reason we bought our 2018 Lexus. He did not pressure us but was very knowledgeable about the vehicle and was very reactive in our email communication. Everyone at the dealership was awesome to work with. We even met Mitchell Bone and he was just friendly as could be. Great experience and we love our new car! More

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