Mo Debs

Me and my wife were very much interested in purchasing a Mazda CX series until we encountered Mo. Right off the bat he did not introduce himself or even cared to know who we were. He pointed us to the vehic Mazda CX series until we encountered Mo. Right off the bat he did not introduce himself or even cared to know who we were. He pointed us to the vehicles on the showroom but never approached us or even gave us any type of information related to the vehicles. After that I approached and asked to go over different options and any offers they might have, he accepted with a very smug demeanor. After sitting down at his desk he answered 2 of my questions and then proceeded to answer a phone call without even excusing himself. After that he was pretty much done with answering questions or engaging in more sales talk. I then asked him to provide me all the financing and payment information on a piece of paper so that I could better process everything but he just told me that all of that information was on their website. I proceeded to ask him again but his answer was still the same. What was the purpose of going there if you are basically telling me to do all of your work through the website and then contact you again?. I would like to think that this is his typical behavior and that our experience wasn't motivated by our appearance. To say that his actions completely demotivated me to buy any Mazda product is an understatement. PLEASE STAY AWAY from this man if you want a good experience. P.S. He also thinks he looks cool with his scarf and little hat. More

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Scheduled a test drive, arrived on time because I respect other peoples time and stood unacknowledged at the front of the show room for ten minutes so I left. It's not hard for your sales staff to tell their other peoples time and stood unacknowledged at the front of the show room for ten minutes so I left. It's not hard for your sales staff to tell their customer to wait a moment while they greet someone that walked in the door. Especially since the only things that really set apart any dealerships are location and Customer Service. More

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I have worked at dealerships all my life (over 30 years) and this place is the epitome of all the horror stories you hear about them. The salesman, MO, tried to slip in a thousand dollar oil change package and this place is the epitome of all the horror stories you hear about them. The salesman, MO, tried to slip in a thousand dollar oil change package into the sales agreement. The service department refused to do a 10 minute repair when the vehicle was brought back within an hour of taking delivery. The service advisor would not even listen to what I needed done. When I told him I didn't have an appointment, he just walked away and said "we don't do anything without an appointment". Apparently, they're not even competent enough to use the post office. I was told the secretary of state computers were down and they would mail me the registration. That was 2 weeks ago and it hasn't arrived yet. Last night I logged into the secretary of state website and printed a duplicate registration. I have no complaints with the vehicle. It's just unfortunate they are the only Mazda dealership on the east side. My daughter fell in love with my CX50 and now is interested in buying one. I told her to drive to the dealership in Livonia or Brighton. I can't tell you if either one is better but they sure can't be any worst. More

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Mo was fantastic and extremely helpful in explaining every detail to us on my wife's new 2022 CX-5! We are very happy with the car and were glad to have worked with Mo during the process. Absolutely a G every detail to us on my wife's new 2022 CX-5! We are very happy with the car and were glad to have worked with Mo during the process. Absolutely a GREAT experience!! Thank you Mo!!! More

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Mo was courteous and professional. Well versed on telling us about our CX-30s tech. This review is long overdue. We appreciate his attention to detail. Well versed on telling us about our CX-30s tech. This review is long overdue. We appreciate his attention to detail. More

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I contacted Doug after doing my homework and several other dealerships. He was respectful that I was prepared leading up to and during the purchasing process. He treated me with Professionalism, Hones other dealerships. He was respectful that I was prepared leading up to and during the purchasing process. He treated me with Professionalism, Honesty, and most importantly work with me to provide me a great deal on my new vehicle and trade in, which made my decision all the more easier to purchase my second vehicle at Suburban Mazda of Troy. I am enjoying my new 2023 Mazda CX-5 Signature Thanks Again Doug. Also a special Thank you to Mohamad (Mo) who I appreciated for his assistance in the showroom, and for showing me around the car and making my new car purchase that much more pleasurable. John More

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Suburban Mazda of Troy is EXCELLENT! !! When you come down ask for Mo! Great sales rep and very personable! Thank you Suburban! !! When you come down ask for Mo! Great sales rep and very personable! Thank you Suburban! More

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