Mohammed Omar

Great customer service provided by Nick and Jesse. They took time to explain all features and answer all questions. They took time to explain all features and answer all questions. More

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We have bought more than ten cars from Herb Chambers dealerships and have always been treated with care and professionalism. Thank you!! dealerships and have always been treated with care and professionalism. Thank you!! More

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This dealership has a high degree of professionalism and customer care. I was treated with transparency and respect. Some of the salespeople have been there for 20+ years, which says a lot about the calibe customer care. I was treated with transparency and respect. Some of the salespeople have been there for 20+ years, which says a lot about the caliber of this dealership. More

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Excellent service all around. Nick was extremely helpful and knowledgeable. This is my second time at this BMW dealership and I will definitely continue to return. Nick was extremely helpful and knowledgeable. This is my second time at this BMW dealership and I will definitely continue to return. More

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I had an exceptional experience at BMW of Boston from start to finish. My salesperson, Will, was attentive, professional, and genuinely focused on making sure all of my questions were answered without ev start to finish. My salesperson, Will, was attentive, professional, and genuinely focused on making sure all of my questions were answered without ever feeling rushed or pressured. The finance manager, David, was equally impressive, knowledgeable, efficient, and thorough in explaining every detail. He broke everything down in a clear and easy-to-understand way, which made me feel confident in every decision. They made the entire process feel personalized and straightforward. Together, they created a seamless, stress-free car-buying experience that truly exceeded my expectations. More

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I had such a great experience at BMW from start to finish! The entire dealership made me feel welcome — the reception was amazing and everything was handled so smoothly. I first worked with Ahmed, finish! The entire dealership made me feel welcome — the reception was amazing and everything was handled so smoothly. I first worked with Ahmed, who was incredible. He was patient, kind, and truly went above and beyond (he even gifted me a BMW teddy bear 🧸 — such a thoughtful touch!). I finalized everything with Omar, who made the process easy and stress-free. He was professional, helpful, and made sure I left feeling confident and happy with my decision. Overall, I couldn’t be happier with my experience. The team really knows how to take care of their customers. I would 100% recommend this dealership to anyone looking for a car! More

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Jing. Ian and Omar were great. Everything was done without being pushy on both sides. On trade in day, in and out in less than 2 hours, they handled litera Ian and Omar were great. Everything was done without being pushy on both sides. On trade in day, in and out in less than 2 hours, they handled literally everything. More

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Condensing the review because even more items have popped up. The summary: Slowest vehicle delivery process, lying and misleading finance managers, potentially fraudulent CPO practices, and a manager not int up. The summary: Slowest vehicle delivery process, lying and misleading finance managers, potentially fraudulent CPO practices, and a manager not interested in resolving anything. Delivery: Between an i5 and iX lease and then purchase - it took over a week and constant pestering to get vehicle delivery complete in each case. The i5 was a lease and I lost something like 10 days of my lease time because of how slow they were (sale was done so they didn't care at that point). Finance: The finance managers will try to mislead you about agreed on pricing and other stuff (standard tactics) - but will also straight up lie to you about the terms of their products like Extended Service Contracts. I was lied to in the office about ESC and Maintenance plans I purchased - lied to later by email and lied to in a voicemail. They never actually admitted they were wrong - they sent paperwork "proving" they were right that had an explicit end date 3 years earlier than what they indicated. Only one of the plans could be cancelled. To date neither the finance manager or general manager has apologized for this or offered any resolution beyond the one plan I was allowed to cancel by law. CPO Practices: I discovered that the iX I purchased had mismatched tires by wear and age (one tire 2 years older than others) - including one that was below the BMW minimum specified wear for a CPO. Their CPO inspection indicated that all tires had matching wear and were essentially brand new. I reported to BMW NA because dealership had no intention of helping or fixing situation. Management: Management continues to "reach out" in response to these reviews but offers no substance. I tried multiple times to reach Melissa Steffy by phone and could not as our schedules did not align. I gave her an offer to make a time available and I would work my schedule to match - but she did not. I also indicated that asynchronous comms like email work wonders in situations like this but she had no interest in putting anything in writing. Her assistant will respond to these reviews saying that Melissa has apologized when she has never done such a thing. Avoid at all costs. More

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I want. to share something important to me. Even when it seems like kindness is hard to find. I see it often in the people I work with at Herb Chambers. I've to share something important to me. Even when it seems like kindness is hard to find. I see it often in the people I work with at Herb Chambers. I've had my car for years, and there have been many times when repairs felt tough and expensive. During those times, I always had faith that situations would somehow work out, and they did. Mohammed, Karill, Jared, Samik, Ryan, and Matt have all shown me, time and time again, that compassion and genuine care are still out there. In that rough moment, Mohammed asked me if I believed in God. His question surprised me and meant a great deal. It reminded me that there are good people who truly care about others, and I'll never forget how much that meant to me. More

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I was referred by a friend who was a prior employee. She had contacts for me who were helpful She had contacts for me who were helpful More

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