Molly Ellingson

Dealer is close by to me so it's very convenient to stop by on the way to work. I'm not in there often but the service advisors know me by name. In my experience they've been able to provide a loaner if I'm by on the way to work. I'm not in there often but the service advisors know me by name. In my experience they've been able to provide a loaner if I'm there for anything more than just an oil change. Molly is great to work with and very communicative through the whole process. More

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Today I worked with Mike and he was very helpful, transparent, and provided excellent customer service. I highly recommend him to anyone who visits this Acura dealer. transparent, and provided excellent customer service. I highly recommend him to anyone who visits this Acura dealer. More

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I have been a customer of Acura Mcgrath for over 20 years. I have purchased several cars from them and as always, great customer service. Basically, good people. years. I have purchased several cars from them and as always, great customer service. Basically, good people. More

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I went in for an oil change and differential fluid replace. Typically the service is good. However this time my service advisor didn’t review the inspection report that previous service provider has d replace. Typically the service is good. However this time my service advisor didn’t review the inspection report that previous service provider has done. Additionally after I got home from the appointment I received an email and text saying something required immediate attention. Only it didn’t say what it was. Keep in mind I was in the waiting room for an hour and a half and no mention of something needing immediate attention. It took 2 phone calls and an email to get an answer. The service provider said “it was the multi point inspection coming thru, no further action is needed at this time.” Thanks for the mini panic attack. More

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I went in for an early first appointment at McGrath Acura of Westmont for a simple tire rotation and oil change. I waited in the customer waiting area for more than the estimated time —which was annoying. of Westmont for a simple tire rotation and oil change. I waited in the customer waiting area for more than the estimated time —which was annoying. The service is usually excellent. I also have an issue with Acura’s maintenance program, which was sold to me at a different dealer, which I will work separately. There’s also the ever ridiculous cost of replacement of the air filters, which can be done simply by yourself if you google it for a lot cheaper. More

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My service representative, Molly, was delightful. The work was completed to perfection; and I thank you all for another great experience at McGrath Acura of Westmont. The work was completed to perfection; and I thank you all for another great experience at McGrath Acura of Westmont. More

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