Monse Rocha | Page 2

It was a pleasure to work with Monse as my sales representative. She was very professional and caring during the purchase of my new vehicle. She also was very informative while training me on my representative. She was very professional and caring during the purchase of my new vehicle. She also was very informative while training me on my car’s features. Joe in the Finance Department was also great to work with. More

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We had a great experience working with Monse and Lexus of Naperville. We’ve looked a long time for a reliable used car. We hadn’t felt comfortable purchasing until we connected with this dealership and this Naperville. We’ve looked a long time for a reliable used car. We hadn’t felt comfortable purchasing until we connected with this dealership and this specific vehicle. Now I feel relieved that I’m putting my child in something safe. More

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The dealership staff was: outstanding throughout the vehicle purchase. Our first exploratory visit went very smoothly without any pressure. Both, Mr. AP Yagnik and Ms. Monse Rocha were keen listntner a vehicle purchase. Our first exploratory visit went very smoothly without any pressure. Both, Mr. AP Yagnik and Ms. Monse Rocha were keen listntner and recommended a best Lexus model that will suit our need. It was a great experience buying a car from Lexus of Naperville. We will not hesitate to recommend this dealership and particularly work with Ms Rocha and Mr Yagnik, More

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I dread the process of buying a car. But Monse made the experience pleasant and informative. Very helpful and knowledgeable. Even after the sale, her attention was most helpful. But Monse made the experience pleasant and informative. Very helpful and knowledgeable. Even after the sale, her attention was most helpful. More

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Our best auto buying experience. No pressure sale, knowledgeable sales person. Was a pleasant experience overall. No pressure sale, knowledgeable sales person. Was a pleasant experience overall. More

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Lexus of Naperville has EXCEEDED our expectations of Quality, Customer Service and Care! My husband and I had an issue when we purchased our new 2024 Lexus ES and the Management team listened and respo Quality, Customer Service and Care! My husband and I had an issue when we purchased our new 2024 Lexus ES and the Management team listened and responded. Once we expressed our concern with the Lexus New Car Sales Manager, he quickly jumped in and reassured us he was going to make things right. Following this, EVERY person we spoke to or came in contact with at Lexus assured us they were committed to keeping us Happy and Satisfied Lexus automobile owners. It was then we knew we made our purchase from the right dealership. As previously stated, the response we experienced Exceeded AND Surpassed our expectations in the final resolution. Special thanks to Tony Stewart and Joe Castillo for listening and confirming our value as Lexus Customers and owners. This is a World Class Dealership with the Right people supporting and representing the Lexus brand. Thank you to Monse as well for being there to confirm we were happy when we picked up our vehicle. We end by saying we had a n amazing experience purchasing our vehicle from Lexus of Naperville. More

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This was the best car purchase experience ever! Monse Rocha went above and beyond to make sure everything with my purchase went perfectly. She kept me updated on when I could expect delivery. Afte Monse Rocha went above and beyond to make sure everything with my purchase went perfectly. She kept me updated on when I could expect delivery. After my purchase she followed up to see if everything was going well with the car or if I had any questions. Everyone at the dealership was very professional and I never felt pressured. I highly recommend Lexus of Naperville and Monse Rocha! ❤️ More

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Very friendly staff. Salesperson Monse was very knowledgeable and helpful in the delivery and walkthrough of the features of my car. Clean facility and good location. Salesperson Monse was very knowledgeable and helpful in the delivery and walkthrough of the features of my car. Clean facility and good location. More

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Lexus of Naperville has one of the nicest dealerships I’ve ever been too also very generous/ very informative with vehicle ownership and credit building I’ve ever been too also very generous/ very informative with vehicle ownership and credit building More

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Professional, polite, informed, streamlined process. Excellent customer service throughout the entire negotiation, purchase, delivery, and after the sale follow up. Excellent customer service throughout the entire negotiation, purchase, delivery, and after the sale follow up. More

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