Morgan Keeten

I’ve been very satisfied with the service at Kia of Everett. I gave my 2018 optima to my grandson but before had $1500 service work done plus $800 for a new valve cover gasket they had diagnosed for a Everett. I gave my 2018 optima to my grandson but before had $1500 service work done plus $800 for a new valve cover gasket they had diagnosed for a total of $2300, to assure he had a reliable car. After that was done the check engine light kept coming on. They diagnosed it was because when flushing the engine particles were stuck in parts of the engine and exhaust. The engine light persisted to come on and my grandson took it back a couple weeks later. They found that the leaking valve cover they replaced had already leaked oil into the turbo and catalytic converter and would need another $5000 of work to make it right. It’s a 2018 vehicle and didn’t want to put anymore money in it. My complaint would be that during the initial service work they said they did a full inspection and found nothing else wrong except the valve cover. My issue is if this was such severe issues why weren’t they caught during the pre inspection the first time. I would have never spent $2300 on the service work. The only thing they found outside the normal service inspection was the leaking valve cover which added $800 to the bill. We were assured that the car was solid other than these repairs. So I put $2300 into a car that was done for already. Granted I’ve never had any issues with this car so it was a huge surprise that they found that much wrong with it. More

by bobo1954 Verified Customer Verified Customer

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I was not very happy with the service. I had an appointment for 2 o'clock to have a new key made. The service guy said I didn't need a new key, just the little black thing that the key f I had an appointment for 2 o'clock to have a new key made. The service guy said I didn't need a new key, just the little black thing that the key fits into and then to have it programed. An hour and a half later, 4:45 my key was ready. I can't believe it took that long to program my key. I have had a key made before so my information must be in your computer. The service man was very friendly. I had no problem with him. However, $335.00 for a key is way too much. I didn't even need a new key. So the programing must be very expensive. Sorry but I am not real impressed with the service. More

by Jan337 Verified Customer Verified Customer

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Friendly efficient easy to make appointments Comfortable waiting area. Conscientious and professional. Feel we can trust their service. waiting area. Conscientious and professional. Feel we can trust their service. More

by katzer278 Verified Customer Verified Customer

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No problem at all 💯percent great work and a wonderful team to work with thank you team to work with thank you More

by roberttdonhue375 Verified Customer Verified Customer

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Really appreciate how all the service team members made the experience quick and easy! Would recommend Kia of Everett the experience quick and easy! Would recommend Kia of Everett More

by AMY.LOU.47 Verified Customer Verified Customer

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My experience with Kia of Everett has always been top notch. They goes all out on customer satisfaction and great quality work. notch. They goes all out on customer satisfaction and great quality work. More

by bad.boy.mark Verified Customer Verified Customer

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I had a very good experience. Morgan communicated everything well. I was getting all the updates regarding the service and the issue. The coolant issues was fixed and everything i Morgan communicated everything well. I was getting all the updates regarding the service and the issue. The coolant issues was fixed and everything is working well. More

by sandeep.nandal24 Verified Customer Verified Customer

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Great service. All services explained and addressed. Done on time as estimated by Morgan as in past visits. All services explained and addressed. Done on time as estimated by Morgan as in past visits. More

by Rcdrtaylor Verified Customer Verified Customer

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Kia of Everett customer warning. Our experience with a new 2022 Kia Seltos started with a bad sign. The day we picked up our new vehicle, it needed to be boosted for us to drive Our experience with a new 2022 Kia Seltos started with a bad sign. The day we picked up our new vehicle, it needed to be boosted for us to drive home. In 3 and 1/2 years we have replaced the battery three times; including putting in a second genuine KIA $700 battery May of 2025. In May of 2025 Kia of Everett stated diagnostics did not reveal any electrical issue. Now in November 2025, after still not finding any issue or replacing a warrantied battery, their solution was to hook up a trickle charger to keep the battery charged. We see now why they are not BBB accredited. Dealing with Kia of Everett has not been easy, Very disappointing that they have not resolved the issue- and we purchased the extended warrant that should cover vehicle defects. More

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Morgan Keeten is great! Knowledgeable, honest & a pleasure to work with every time! I would recommend KIA of Everett every time. Knowledgeable, honest & a pleasure to work with every time! I would recommend KIA of Everett every time. More

by kmr324 Verified Customer Verified Customer

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