Mu Endo

Dealing with Herb Chambers Toyota of Boston has been, overall, an extremely disappointing experience. • Despite mentioning how little I drive (<1,000 miles/year), multiple times during the sales proce overall, an extremely disappointing experience. • Despite mentioning how little I drive (<1,000 miles/year), multiple times during the sales process, no one even hinted to me that the Prius wouldn't be the right car for me. Instead, I ended up with a car that forced me to completely change my driving habits - just to keep the battery charged. • The few times I was forced to bring the car in (or have it towed in) for service, the people in the service department were rude and dismissive - particularly Sean Cho, who was downright arrogant. Theresa was friendlier on the surface, but still made it clear that any problems with the car were my doing. • The dealership has no loaner cars, which is completely insane. Herb Chambers Mini, in marked contrast, is extremely generous with loaner cars, but everything about the customer experience there is vastly superior to what it is at Herb Chambers Toyota. • When I initially called to inquire about the offer to buy my car for your pre-owned inventory, Osamu intervened and told me to ignore the offer. When I replied to his text, he led me to believe that the offer didn't apply to leased vehicles, which I later learned was not true. • When I attempted to make a deal with Adam to transition to a Corolla Hatchback XSE, each of the written proposals was considerably costlier than the verbal agreements he and I had made over the phone. This was after he tried, more than once, to sell me a car I told him repeatedly that I didn't want (the Corolla XSE sedan). These are not the actions of a dealership that cares about its customers. I understand that the Prius is meant to be driven. This requirement should have been clearly communicated to me before I leased the car, but it wasn't. Had it been, I would not have leased the Prius (or any Toyota hybrid). That I was not informed about the need to drive the car much more than I would typically drive, is on you. It can also be described as deceptive (the legal definition) because you failed to tell me relevant information regarding the Prius. The whole Corolla Hatchback negotiation debacle is also on you. Not only is "bait-and-switch" illegal, it's also offensive and sleazy. More

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