Mylee Burns | Page 41

Great Experience I have purchased a number of vehicles from MB of Portland over the years. Each experience has been excellent. However, my most recent one with Chan I have purchased a number of vehicles from MB of Portland over the years. Each experience has been excellent. However, my most recent one with Chan was exceptional. He paid close attention to many details others would overlook. I would highly recommend him for your next MB purchase. I certainly plan to buy my future cars from him! More

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Puts the customer first -- excellent service This is long overdue. Jodie was awesome -- we felt very well taken care of. She's a real pro! Thanks for all you did to make our experience wonder This is long overdue. Jodie was awesome -- we felt very well taken care of. She's a real pro! Thanks for all you did to make our experience wonderful! More

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Mercedes Benz CLA250 Very professional, friendly staff. Sales Associate Chan has complete knowledge of the model we wanted to buy and he look for the one we wanted and hel Very professional, friendly staff. Sales Associate Chan has complete knowledge of the model we wanted to buy and he look for the one we wanted and helped us getting one from Mercedes, Bellevue. More

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Best car buying experience I've had to date! I needed a larger car to accommodate my service dog, but loved my E350 4MATIC. I called up Chan who did an outstanding job of finding me a fully loade I needed a larger car to accommodate my service dog, but loved my E350 4MATIC. I called up Chan who did an outstanding job of finding me a fully loaded 2012 E350 4Matic wagon that was in my price range. Negotiations were a breeze with sales managers George, Dale and Darren all working with me at some point during the buying process. I financed with MBF. Mylee led me through the paperwork with no snags, no hidden fees, and was willing to take the time to answer all my questions. This is my second car through Lithia Mercedes-Benz of Portland and it will be the first place I come back to when I need another car. With a friendly sales staff, awesome showroom and a convenient location, I highly recommend this dealership. More

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Exceptional people at MB Portland made experience great Primary contact, sales rep Richsrd Maughan.provided great communication, timely information & very professional knowledge about the process, financing Primary contact, sales rep Richsrd Maughan.provided great communication, timely information & very professional knowledge about the process, financing & product information. Less friction consummating this car purchase than any of the dozens of auto buying experiences in my life. Thank you Mr. Maughan & MB Portland. Mark L. More

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The Owners Manual Review The scary part about buying a new car is learning all the new buttons & features! Dale did an excellent job explaining the features and how they work The scary part about buying a new car is learning all the new buttons & features! Dale did an excellent job explaining the features and how they work. He also had an inapt ability to tell when his 1 minute of attention span was up. I drove out to the dealership in my 2014 ML 350 BlueTec confident and feeling like I knew how to operate all the buttons! Good job Dale! In addition, I worked with Jodie for weeks looking for a very specific color and options. Turns out it was a unicorn, and we could not find one. I ended up getting the one I looked at in their dealership, and am confident it was meant to be. Jodie did a good job of providing service with out be pushy or opinionated. I really enjoyed working with her and feel like I can call her a "friend. Lastly, I worked with Mylee in the finance department. I initially choice the lease protection and added the cost into the contract. Changed my mind to just write a check for the amount the next day, and she gladly changed the paperwork and had me come and sign for the changes. On a scale of 1-5 for a rating... there needs to be a number 10. It was a great experience and I LOVE my new ML 350 Bluetec!! More

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Top-notch dealer with great customer service! Everything you would expect when purchasing a Mercedes-Benz! Bruce Stromenger is awesome. He is a very knowledgeable and straight-forward salesman. H Everything you would expect when purchasing a Mercedes-Benz! Bruce Stromenger is awesome. He is a very knowledgeable and straight-forward salesman. He worked hard to find just the right cars for my family which we love and we got them at a fair price. Andrew Plummer, the General Manager, is awesome as well. He was available and ready to assist with all aspects of the sales, finance and service of my vehicles. I highly recommend this dealer and will not hesitate to go back when it comes time to replace my vehicles. More

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Terrific car buying experience! We traded our 2009 Mercedes for a new one. Our sales representative was awesome, Chan Saechao. And everyone else we met spoke or offered assistance. We traded our 2009 Mercedes for a new one. Our sales representative was awesome, Chan Saechao. And everyone else we met spoke or offered assistance. It was a terrific buying experience and we would highly recommend them. More

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Avoid salesman Mark Tower - everyone else is fantastic The best measure of a business is how they handle mistakes and problems. I ordered and placed a $1,000 down payment on a 2014 Smart Cabriolet in Fe The best measure of a business is how they handle mistakes and problems. I ordered and placed a $1,000 down payment on a 2014 Smart Cabriolet in Feb 2014. My salesman, Mark Tower, told me it would be delivered between late-April and mid-May, which was fine by me...who needs a convertible in Portland until May? In April, he told me it would be arriving in the port of LA on 16 May. I thanked him for his update and told him that I wanted to insure that, during dealer prep, a license plate holder was not screwed into the front plastic of the car as I intended to install a special mounting bracket myself. He assured me they 'never install front plate holders without customer request'. Memorial day came and went. No car. Impatient, I ask for an update. Mark responded with (and I should note, he -- like almost everyone under the age of 50 -- only writes texts from his phone.) 'since it is a 2015 it is not released yet. I'll let you know when they ship it north. If you are not satisfied you will get a full refund.' Angry at being treated this way, I complain to the General Manager. He immediately rectified the situation by giving me a free Smart Cabriolet loaner 'until my car arrives'. I drove that free (all I had to do was put gas in it) loaner for six weeks! When my car arrived the only thing wrong was a front plate holder had been installed with four screws. They are going to fix this mistake by swapping the front body panel from another car in their inventory while I get a free loner. All the people I worked with at Mercedes Benz of Portland, Smart Center of Portland, who were professional and wonderful and fantastic are: Andrew Plummer (GM), Dale Acelar, Crystal Barber, Ben Tait, and Mylee Burns. Avoid Mark Tower. More

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Out Standing Quality!!! Jeffrey Glavin, Went above and beyond his call of duty for us. We were very fortunate to have reached him when we called on the Lexus! Jeffrey,is ve Jeffrey Glavin, Went above and beyond his call of duty for us. We were very fortunate to have reached him when we called on the Lexus! Jeffrey,is very knowledgable,professional and very out going-which is all the attributes you want in a sales person. Thanks for all your help Michael & Mark Kirkland, WA More

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