Natalie Sutter
Natalie Sutter at Mitchell Hyundai
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Natalie Sutter

Service Advisor

Mitchell Hyundai

1600 E Park Ave
Enterprise , AL 36330

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4.5
43 Reviews

Dealership Experience

8 mos

Industry Experience

3 yrs, 8 mos

Languages Spoken

English English

4.5

43 Reviews

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43 Reviews of Natalie Sutter

April 25, 2024

Dealership Rating
Employee Rating

These guys never disappoint. The service was completed in a timely manner and the wash that was done by Michael was excellent. Thank You. More

by JOELBELLOWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dean Bock, Amber Fisher

Apr 25, 2024

Mitchell Hyundai responded

Thank you for the business and the review.

April 22, 2024

Dealership Rating
Employee Rating

Friendly staff, clean nice waiting area. Did all work in a timely manner. I’m only have one complaint and it’s with Hyundai not the dealership. I’m just waiting on a wiring harness so I can More

by JPSEANLE1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 25, 2024

Mitchell Hyundai responded

Thank you for the review and your business. We are still trying to make headway on a hitch. Hopefully within the next couple of months Hyundai will have a solution.

April 20, 2024

Dealership Rating
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Amber was amazing! She made sure she kept me informed about everything they were doing to my car. More

by BGRAHAM1209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dean Bock, Amber Fisher

Apr 20, 2024

Mitchell Hyundai responded

Thank you for the opportunity to be of service. Please come back soon.

April 19, 2024

Dealership Rating
Employee Rating

Great Service by a Great Staff! ****** Service as usual! Will be back for all my Sales and Service needs! More

by RMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dean Bock, Amber Fisher

Apr 22, 2024

Mitchell Hyundai responded

Thank you for your service and your review. Come back soon.

April 10, 2024

Dealership Rating
Employee Rating

The people of Mitchell Hyundai are outstanding at what they do. This is the third vehicle we have bought from them over the past few years. Sales men are top notch and want to do business with us. I feel More

by david.cole644
Recommend Dealer
Yes

Other Employees Tagged: Dean Bock, Amber Fisher , Ward Jackson

Apr 10, 2024

Mitchell Hyundai responded

Glad you had a 5 star experience. We look forward to being your dealer of choice

April 04, 2024

Dealership Rating
Employee Rating

The day of service Amber was nice but the reason I rated the dealership like I did was because when I brought the vehicle it listed for 22400 I paid cash for the car nobody said a word about a mark up and I More

by MOORE77281954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dean Bock, Amber Fisher

Apr 05, 2024

Mitchell Hyundai responded

Thank you for your review. We certainly do not want any customer to be unhappy with their experience with Mitchell Hyundai. Looks like your purchase was in Aug of 2022. It would be hard to remember the purchase that far back, but we are more than happy to pull documentation for you should you deem necessary. We do provide our customers with a 20 year 200000 mile powertrain warranty with the purchase of every new vehicle. I am sorry for any miscommunication on our part as the free oil changes are provided by the manufacturer. Thank you for your review and your business.

March 22, 2024

Dealership Rating
Employee Rating

I've bought 5 vehicles from this dealership and the service department was an important reason for doing so. More

by KDIAMOND7588
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dean Bock, Amber Fisher

Mar 22, 2024

Mitchell Hyundai responded

Thank you for your service business and your review. We are glad you had a 5-star experience.

March 22, 2024

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The service is dependable, but often extremely slow. The fee associated with debit card payments is ridiculously absurd and totally unacceptable in my opinion. I was caught off guard by the amount. More

by GIRT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 22, 2024

Mitchell Hyundai responded

Thank you for your review. We are always working to reduce wait times. We will continue to improve our processes. The fee is a charge from credit card companies. Mitchell Hyundai does not receive the fee. It goes directly to the credit card company.

March 16, 2024

Dealership Rating
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I was told up front that the diagnostic fee would go towards any repair that they found that was needed. When I decided not to have the expensive repairs done now, but go ahead with a couple of the inex More

by ASHLEYLHAYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 23, 2024

Mitchell Hyundai responded

We are sorry there was a miscommunication. We do wave the fee when the repair is performed by our dealership. Our service manager will contact you shortly to address anymore concerns.

March 14, 2024

Dealership Rating
Employee Rating

Mitch and Amber are awesome. The wash crew make my cars look almost new. when the wash crew got done with my Subaru, it looked better than it has in months. More

by JOELBELLOWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dean Bock, Amber Fisher

Mar 14, 2024

Mitchell Hyundai responded

Thank you for your service business and your review. Glad you had a five star experience.

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