Nathan (Nate) Garcia
Nathan (Nate) Garcia at Germain Honda of Surprise

Nathan (Nate) Garcia

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.8
218 Reviews

Hello! I've been at Germain Honda of Surprise since February 2020 and would love to meet you and your Honda. In addition to working with you on your cars needs, I am a USAF veteran who enjoys fishing, biking, and spending quality time with my family.

Dealership Experience

6 yrs, 1 mo

Industry Experience

8 yrs, 9 mos

Specialties & Trainings

Automotive technician degree from Arizona Automotive Institute

4.8

218 Reviews

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218 Reviews of Nathan (Nate) Garcia

February 27, 2026

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Express lane was fast. Nathan was friendly and explained everything in the detail I needed More

by Sstengel53
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Recommend Dealer
Yes

February 26, 2026

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Nathan provided excellent customer service. Provided status updates regularly. Made appointment to have a humming sound eminating from the gas tank. System was performing a vacuum check. More

by Apal1
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Recommend Dealer
Yes
Feb 26, 2026

Germain Honda of Surprise responded

Thank you for sharing your experience! We’re so glad to hear that Nathan provided excellent customer service and kept you informed with regular status updates throughout your visit. Clear communication makes all the difference. We appreciate you bringing your vehicle in for the humming sound concern, and we’re happy our team was able to identify that the system was performing a vacuum check. If you ever have additional questions or need anything further, we’re always here to help! Best Regards, Sassha Motz General Manager

February 26, 2026

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Maintenance issue found and resolved effectively. With minimal interface with service writer who stayed in touch with updates More

by willreidit
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Recommend Dealer
Yes
Feb 26, 2026

Germain Honda of Surprise responded

Thank you for sharing. We are happy you enjoyed a quality and informative visit with our team. Our goal is to provide our guests with the utmost quality experience. Best Regards, Sassha Motz General Manager

February 23, 2026

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On time starting and finished before expected time. Personable service. Everything explained well. Waiting area is clean and well designed with coffee and snacks and vending! This was a factory r More

by betseyunger
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Recommend Dealer
Yes
Feb 25, 2026

Germain Honda of Surprise responded

We thank you for choosing Germain for your recall needs. Our staff is happy you enjoyed a quality and comfortable service experience, and we hope to be of service to you in the future. Best Regards, Sassha Motz General Manager

February 23, 2026

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It was our first time using Germain since we just moved from out of state. Our experience today with Nate and the Germain team will keep us coming back! More

by CLARERYBS1
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Recommend Dealer
Yes
Feb 25, 2026

Germain Honda of Surprise responded

Welcome to Surprise. Thank you for choosing to work with us here at Germain and for highlighting Nate and our team in this kind review. We look forward to building a long and lasting relationship. Best Regards, Sassha Motz General Manager

February 23, 2026

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The service workers were very helpful, they told you everything you needed to know. It was also very quick and very upfront and straightforward. The waiting lobby was also nice More

by MARKLAURENCEMELCHOR
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Recommend Dealer
Yes
Feb 25, 2026

Germain Honda of Surprise responded

We are pleased that you enjoyed a positive, efficient, and straightforward experience with our team. Your complete satisfaction and comfort while you wait is our priority. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

February 20, 2026

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Robert and David in service where very helpful and patient getting my wife’s car fixed Couldn’t thank them enough! More

by BRANDONJOHNSON296
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Recommend Dealer
Yes
Feb 23, 2026

Germain Honda of Surprise responded

Hearing that you had a stellar experience is the best thing we could hope for! Your recommendation means a lot to us. We look forward to serving you for many years to come! Best Regards, Sassha Motz General Manager

February 16, 2026

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The dealership/ service shop was prompt and was able to fix, and get me out in 35 mins! More

by joshuakatz1206
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Recommend Dealer
Yes

Other Employees Tagged: Alfredo (Al) Bustamante, Robert Solis, Kevin Proo , Todd Forbis, Kristina Miranda

Feb 17, 2026

Germain Honda of Surprise responded

We're glad everything was completed quickly and to your satisfaction! Thank you for this amazing review and for choosing Germain Honda. Have a wonderful day. Best Regards, Sassha Motz General Manager

February 16, 2026

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Very efficient and friendly. Service Rep was knowledgeable, and lounge to wait was excellent. I was able to work on my laptop while waiting. they finished the service sooner tha More

by russeldd2
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Recommend Dealer
Yes
Feb 17, 2026

Germain Honda of Surprise responded

Thank you for the wonderful feedback! We’re so glad you enjoyed an efficient, friendly experience and were able to comfortably work in our lounge while you waited. Finishing ahead of schedule and returning your vehicle freshly washed is always our goal. We truly appreciate your kind words! Best Regards, Sassha Motz General Manager

February 13, 2026

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We appreciate the work ethic, communication and transparency of the work that needed to be completed and the process in which it was completed. More

by usmcchief1775
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Workmanship
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Service Communication
Recommend Dealer
Yes
Feb 16, 2026

Germain Honda of Surprise responded

Thank you for your thoughtful feedback! We truly appreciate your recognizing our team’s work ethic, communication, and transparency throughout the process. Providing clear explanations and keeping our guests informed every step of the way is so important to us, and we’re glad that came through during your experience. We value your trust and look forward to serving you again in the future! Best Regards, Sassha Motz General Manager

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