Neal Watson

Friendly and know their stuff Prices are a bit on the high side. Booking lead time OK. high side. Booking lead time OK. More

by Tgbree Verified Customer Verified Customer

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Always accommodating everyone cares about us the customer it's a great place to get your vehicle services and feel comfortable that your being taken care of!! it's a great place to get your vehicle services and feel comfortable that your being taken care of!! More

by DOUGSUCHER58 Verified Customer Verified Customer

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Neal is very great with giving updates. He is a great guy for sunset ford. Have not had a problem with the place so far. He is a great guy for sunset ford. Have not had a problem with the place so far. More

by CHAWBACCER Verified Customer Verified Customer

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Got my car in and they were very flexible with my crazy schedule, and I got a amazing rental car schedule, and I got a amazing rental car More

by Brenda Verified Customer Verified Customer

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I have been using this dealership for five years and always have great customer service always have great customer service More

by Brenda Verified Customer Verified Customer

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I have dealt with Sunset on several service issues. The first was for a trailer hitch installation on my Bronco. The equipment was on back order with no word from Ford on when it would be available. The first was for a trailer hitch installation on my Bronco. The equipment was on back order with no word from Ford on when it would be available. After waiting around 10 weeks Ford still had no estimate for me. The parts department at Sunset was in tune with my frustration and without me asking began to search everywhere for a solution. They were able to source a hitch and I was able to get it installed, Ford still doesn’t know when the part will be available. The parts department did not have to do this and I didn’t ask them to. The easy move for them was to lean on Ford, they had a built in excuse, but they decided to find a solution instead of sitting back and watching. That type of service is not common. My second experience was with Neil in the service department at Sunset. In a word Neil’s work is exceptional. I bought my Bronco out of state and it came to me with an mis-build from Ford. They wanted me to use a local dealer so I contacted Sunset and they assigned me to Neil. He went to the mat for me, as Ford fought him on the correct part. Neil stuck to it and got the correct part in spite of Ford’s best effort. When it came to the install, Neil continued his excellent service and even got the tech to stay late to finish my job so I didn’t have to wait over the weekend. I can not say enough about Neil and the team at Sunset. More

by CLP21 Verified Customer Verified Customer

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Very pleased with the repairs made, took a little longer than expected but good communication while waiting. than expected but good communication while waiting. More

by dhuddleston0 Verified Customer Verified Customer

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The service was completed promptly. The workers were very friendly and helpful, answered all my questions. The workers were very friendly and helpful, answered all my questions. More

by GRIFFIN4818 Verified Customer Verified Customer

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They handled the issues that were had very well after all the work was completed the work was completed More

by joey.hawkins45 Verified Customer Verified Customer

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The staff is very pleasant , from the initial greeting , throughout the service explaining what was being done , and final checkout . throughout the service explaining what was being done , and final checkout . More

by BKLNOETH Verified Customer Verified Customer

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