Dealership Experience
12 yrs, 1 mo
Languages Spoken
English
294 Reviews
Write a Review294 Reviews of Needham Shotwell
May 24, 2024
Exceptional facility. All employees that you deal with are very professional and knowledgeable. Great job by all. All employees that you deal with are very professional and knowledgeable. Great job by all. More
Other Employees Tagged: Jared Postma, Rob Ochoa, Chris Sanchez
May 19, 2024
I am very displeased with the price of my trade in. 3 weeks before my new car arrived I received an email from Northside Lexus/Carmax that the value of my trade-in was $9,400, yet when I am at the dea 3 weeks before my new car arrived I received an email from Northside Lexus/Carmax that the value of my trade-in was $9,400, yet when I am at the dealership ready to close on my new vehicle I was only given $7,000. I felt blindsided!!! If I would have known I would be low balled at the last minute, I would have sold my car & not trade it in because I had several offers for a much higher price than I was given at the last minute. For this reason I may not return to Lexus on my next purchase. Everything else over my 12 years experience with Northside Lexus has been great! More
Other Employees Tagged: Hunter McRight
May 13, 2024
Needham was so helpful and very professional. I am so glad I got him as a recommendation. He showed us several options that were within our budget. He notified me once the car came in and was rea I am so glad I got him as a recommendation. He showed us several options that were within our budget. He notified me once the car came in and was ready. He really made the whole process stress-free and just a really great experience. My wife was so happy and because of that, so was I. More
Other Employees Tagged: David Perry, Doug Gilmer
May 09, 2024
Our second time to purchase a Lexus and work with Needham Shotwell. He is very knowledgeable and professional, answered all our questions in timely manner. Thank you, Needham! Shotwell. He is very knowledgeable and professional, answered all our questions in timely manner. Thank you, Needham! More
May 05, 2024
I was pleasantly surprised in the time it took to have all my questions answered and the whole process was seem less. all my questions answered and the whole process was seem less. More
Other Employees Tagged: Mason Wroten
May 03, 2024
3rd car I purchased from this dealership. Needham was my sales rep all 3 purchases. Also, Hunter McRight, Lexus Delivery Specialist, is awesome. Very patient and a very good instructor! A Needham was my sales rep all 3 purchases. Also, Hunter McRight, Lexus Delivery Specialist, is awesome. Very patient and a very good instructor! As for my trade-in value, I felt it was too low. More
Other Employees Tagged: David Trice , Hunter McRight, Lexus Delivery Specialist
May 03, 2024
Very pleased with the customer service received from my first visit to post vehicle pickup. Mr. Shotwell was a pleasure to work with. He was very professional and ensured all my questions we answered. He first visit to post vehicle pickup. Mr. Shotwell was a pleasure to work with. He was very professional and ensured all my questions we answered. He also kept me abreast regarding the delivery of my vehicle. The employees from finance to technology were very professional and helpful. This is my first Lexus purchase, and my buying experience was top tier. Thank you! More
Other Employees Tagged: Clayton Lewis , Hunter
May 03, 2024
As always very impressed with Lexus. That’s why I keep coming back. Very professional and very customer oriented. Beautiful, well cared for showroom. 💯💯💯 That’s why I keep coming back. Very professional and very customer oriented. Beautiful, well cared for showroom. 💯💯💯 More
April 30, 2024
Needham did a great job through the sales to delivery process. Top notch representative for the dealership. Will see him in 3 years when this lease is up process. Top notch representative for the dealership. Will see him in 3 years when this lease is up More
Other Employees Tagged: Herb Mills III