Neil Taylor | Page 5

Great service I'm on my 4th BMW and have always worked with Neil Taylor from the service department. I'm keen on communication and he always keeps me up to date and I'm on my 4th BMW and have always worked with Neil Taylor from the service department. I'm keen on communication and he always keeps me up to date and I feel like he's honest with what my vehicle needs service wise without trying to just make a buck. More

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Neil Taylor is the man! Ask for Neil, he’ll take care of you and your car. Don’t say I didn’t tell you. This man needs a raise! Ask for Neil, he’ll take care of you and your car. Don’t say I didn’t tell you. This man needs a raise! More

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Great Service I am giving the BMW of Catonsville 5 stars because they Deserve and have Earned it. What makes this place a Great Service Center, Is Trust Worthy, and I am giving the BMW of Catonsville 5 stars because they Deserve and have Earned it. What makes this place a Great Service Center, Is Trust Worthy, and Customer Oriented service advisors such as Neil Taylor. Neil Taylor has always given me Honest and Sound Advice, which benefits the customer and the business. More

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CHEERS....where everyone knows your name. :) Neil......also known as NORM from Cheers is the BEST. Confident, straight to the point, price conscious and simply a good guy to know and trust when s Neil......also known as NORM from Cheers is the BEST. Confident, straight to the point, price conscious and simply a good guy to know and trust when servicing your BMW. Thanks Neil. See you next service time. Brittany thanks for sharing the munchies as we were starving having missed lunch and awaiting dinner. :) More

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Two bad experiences, one in July and another in September In July I took my BMW to BMW of Catonsville for an A/C system check because it was not cooling properly. My service rep, Neil Taylor, quoted me a pri In July I took my BMW to BMW of Catonsville for an A/C system check because it was not cooling properly. My service rep, Neil Taylor, quoted me a price of $255.00 to make the repair, which I authorized. When I went to pick up my car I gave Neil a promotional coupon that I received in the mail which stated "Present this certificate and receive 15% off your BMW Service bill." Neil said that the certificate did not apply because he quoted me a “special discounted price”. There was neither a verbal nor written mention of a special price when I authorized the repair. After some back and forth discussion I asked him to get clarification from his manager. In approximately 30 minutes, Neil came back and said the manager authorized the discount, and he prepared a corrected invoice which I promptly paid. In September I decided to give BMW of Catonsville a second chance at servicing my car. This time it was to repair an oil pan gasket leak which was a recommended service listed on a "World Class Inspection" that BMW of Catonsville performed when the A/C repair was done in July. When I brought the car in for the service work I asked the service rep, Neil Taylor, to also inspect and diagnose a new issue, a caution warning light along with ABS / brake lights lit on the dashboard. Neil said there would be a $125 diagnostic charge to find the source of the problem and provide an estimate for repair. I authorized the work. When I called to get an update that afternoon, Neil told me that the problem was a faulty DSC control unit and he said the cost of repair would be about $2,100. I declined the repair and asked that he simply include a copy of the diagnostic report and corresponding estimate with the invoice for the oil pan gasket repair. When I picked up the car the next day sometime after 5 pm, Neil had left for the day. I looked at the billing paperwork I and noticed that it did not include the diagnostic report and repair estimate that I requested. Nevertheless, I paid the full invoice which included the $125 diagnostic charge that Neil had quoted me. The next day I left a voicemail message for Neil reminding him to send me the documentation I requested. In reply he emailed me only a screen print of the replacement DSC control unit part. I also discovered overcharges totaling $48.41 on the invoice I paid when I picked up my car. Dissatisfied with the entire experience, I decided to personally meet with Cindy Wolle, the Customer Relations Mgr. After nearly an hour of discussion with Cindy, with added comments from the Service Manager, I was told that it is BMW's policy not to give customers copies of diagnostic reports. She also produced an estimate for the cost of repair, $2,149.42 which was printed 4 days after the service work was completed. I told her I was very dissatisfied with the quality of service and asked that the $48.41 overcharge and the $125 diagnostic charge be credited to me. She agreed to credit the overcharge but not the $125 diagnostic charge. I am posting all of the painful details above to forewarn other BMW owners to avoid having service performed at BMW of Catonsville. More

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Excellent Service I was extremely satisfied with the service I received at BMW of Catonsville. My service guy, Neil Taylor was very helpful. He provided great service! I was extremely satisfied with the service I received at BMW of Catonsville. My service guy, Neil Taylor was very helpful. He provided great service! More

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Always very professional and amazing service. Neil always takes care of me when I visit BMW of Catonsville. He's always been honest with what type of service my 335i needs. I'm always in and out i Neil always takes care of me when I visit BMW of Catonsville. He's always been honest with what type of service my 335i needs. I'm always in and out in a timely manner. I live in Annapolis but BMW of Catonsville and Neil make it worth the drive! Would definitely recommend getting your BMW serviced here. More

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Amazing service I came in for an urgent need to replace my tires. Neil was very nice and accomadating. Neil was very helpful in selecting the appropriate tires and ma I came in for an urgent need to replace my tires. Neil was very nice and accomadating. Neil was very helpful in selecting the appropriate tires and made sure they delivered the same day. I was very happy with my experience. More

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Excellent service period Really a great bunch of sales folks that give you attention when you need them. You won’t go wrong with this BMW sakes and service team. Really a great bunch of sales folks that give you attention when you need them. You won’t go wrong with this BMW sakes and service team. More

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To the point, knowledgeable, very "personable" WorkedWith Neal overTheLastCouple of years. Very Knowledgeable. Attentive To the customer's needs. 9/10 GreatExperience All Around. Neal! please Kee WorkedWith Neal overTheLastCouple of years. Very Knowledgeable. Attentive To the customer's needs. 9/10 GreatExperience All Around. Neal! please Keep the "WowFactor" Going -Sam More

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