Nelson Pacheco

i admit that I approach car dealers with a little hesitation but as far as I could tell they were honest with me and treated me right. i was looking for a specific vehicle and they had what i wanted hesitation but as far as I could tell they were honest with me and treated me right. i was looking for a specific vehicle and they had what i wanted so they didn't have to push it on me. this was the first time I bought a vehicle out of state but they made the process easy and took care of anything that was a potential problem. CT does add some fees that i haven't seen before but that's not the dealership's fault and they made me aware of it ahead of time. More

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Absolutely wonderful experience! Buying a car can sometimes be a pain. Working with Nelson and the rest of the team at Northwest Hills Chevy was an absolute BREEZE and left us feelin Buying a car can sometimes be a pain. Working with Nelson and the rest of the team at Northwest Hills Chevy was an absolute BREEZE and left us feeling like we got a great deal. I had previously purchased my Bolt EUV from Nelson two years ago, and after seeing the Blazer SS in person at the NY Autoshow I had to test drive one. I saw one had just came in there, and Nelson was more than accommodating. Working through the process of trade in, numbers, and in this case tons of EV related rebates, discounts, and other items that were tough, but Nelson made it work and helped us navigate through them ultimately getting us the best deal and the special promo financing. They were also very accommodating in waiting for me to get down payment money in order and making the deal happen fast and quick once that was set so I had my Blazer SS to enjoy for the weekend! I'm to hold on to my Blazer SS for a while but when we're looking again I'll be back! More

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Our experience was great! You and the team went above and beyond for our family. Definitely planning on going back in the future You and the team went above and beyond for our family. Definitely planning on going back in the future More

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Courteous, professional, and efficient. Would recommend Northwest Hills to any potential purchaser of an automobile made in the U.S. Would recommend Northwest Hills to any potential purchaser of an automobile made in the U.S. More

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After driving the f-150 home, I discovered that the front cap to the driver-side running board was missing. I followed up with the salesperson and was told he would get back to me. 12 days later nothing? I cap to the driver-side running board was missing. I followed up with the salesperson and was told he would get back to me. 12 days later nothing? I followed up with a manager that said the warranty did not cover this. Following months of me pestering the salesperson and letting them know I would install it, they agreed to cover it. But I was later told they could not locate the part. I located the part in about 10 minutes with an online search. It is only a $35 dollar part, so I can't imagine what it would have been like with something serious. Obviously, the cost is not the issue, it's the point of it. And Yes I did have a 6 month warranty and I have the entire text chain and photos to prove it. This could have been an easy win for them. They had my $$ and were on to the next sale. Sad Sean More

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Knowledgeable and courteous staff from start to finish with purchase of a new car. Took time to explain all the features of the car. with purchase of a new car. Took time to explain all the features of the car. More

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The purchase was managed thru Nelson Pacheco. He had thorough knowledge of the vehicle and features. Throughout the purchase he supported the review of procurement scenarios with and without trad He had thorough knowledge of the vehicle and features. Throughout the purchase he supported the review of procurement scenarios with and without trade in(s). During each review he was patient and diligent in following thru on research/approvals as needed. In the review both parties managed concession in the sale price and vehicle valuation to finalize on a solution that was palatable by all parties. Overall, the experience was very professional and comfortable. More

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Nelson Pacheco was a pleasure to work with. My only complaint is the amount of time it took for completion of the sale. Long time to complete the loan paperwork and a few manager consult delays My only complaint is the amount of time it took for completion of the sale. Long time to complete the loan paperwork and a few manager consult delays. But I'm very happy with the car and I highly recommend Nelson. More

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This was our first time with this dealership. We were very pleased especially with Nelson Pacheco. He came out to greet us and was so welcoming. He asked how he could be of help and from that mom We were very pleased especially with Nelson Pacheco. He came out to greet us and was so welcoming. He asked how he could be of help and from that moment on he was excellent. We talked a lot about what we were looking for and our price range. Nelson showed us many trucks on the lot and was very knowledgeable about every aspect of the vehicles. Nelson found us a truck not on your lot but exactly what we were looking for. Within a very reasonable time we had our truck. Every thing about the sale went smoothly and we feel Nelson was very good to work with. The dealership was very clean and welcoming as well. They have us as future customers. More

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