Nic Botusan | Page 15

Great service, amenities, and overall experience I found a used truck for a good price using cargurus.com. The truck happened to be at Mercedes-Benz of the Woodlands, and since it was a long drive, I found a used truck for a good price using cargurus.com. The truck happened to be at Mercedes-Benz of the Woodlands, and since it was a long drive, the earliest I could make it was the weekend. They have a very good website, and you can fill out most of the credit and trade-in information online. I got a quick online quote for my trade-in, filled out the credit app, and put a deposit down to hold the truck. We had an appointment at 11am, but arrived a little early on Saturday. Kriss was having the truck washed, so we wandered around the dealership looking at very expensive cars in the meantime. I can sum up the aesthetics by saying this is the most posh dealership I've seen; marble floors, interesting planer waterfall fountain, well-stocked coffee bar, very clean service garage, etc. When the truck was ready, we met Kriss outside and took it for a test drive. The first thing I noticed was the smell - this truck had obviously belonged to a heavy smoker. Another negative was that there were several small, but noticeable flaws on the interior; scratches on the nice leather, dash, etc. They happened to have another truck of the same model, so I asked Kriss if we could drive it as well. He was very accommodating and within two minutes we were taking the other truck for a spin. The second truck was in much better shape, and, though more expensive, was still a good price. All said, the process from start to finish took about 2 and a half hours, but it was a very comfortable 2.5 hours. We sat at a table in the snack/coffee bar area, and Kriss brought me forms to sign when he needed a signature. The dealership caters lunch every day for customers, and that day they had eggrolls and sandwiches. The drink fridge is very well stocked: starbucks bottled frappacinos, bottles Texas Teas, juice, Fiji water, etc. My only negative is that they ended up giving me significantly less for my trade than quoted online - even though I was very honest when answering questions regarding condition. That said, they still offered more than kbb.com trade value, so I can't really complain. All in all, this was a very pleasant experience and Kriss was an excellent facilitator. More

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An Exceptional buying experience from an Exceptional Team Last July I decided to upgrade my wife’s 2008 C300 to a 2013 E350. I test drove several E350s here and the dealership down the street. I previously bo Last July I decided to upgrade my wife’s 2008 C300 to a 2013 E350. I test drove several E350s here and the dealership down the street. I previously bought 3 Mercedes from the other dealership and wanted to give them a fair chance. Although the vehicles at both places were superb, I thought the size of the vehicle was not a good fit for my wife. I decided to buy her a brand new C300 instead of the used E350. While at the dealership down the street I mentioned this to the salesman (John Nguyen) after test driving the 2013 E350. He told me that I would not be interested in the new C300 because they had 4 cylinder engines. I was shocked at his statement since (1) I am the customer (2) the new vehicle was about $12,000 more than the used E350. I thanked him for his time and went to Mercedes Benz of The Woodlands. I arrived at Mercedes Benz of The Woodlands and was warmly greeted by Nick Botusan. He was very professional, yet very personable. I test drove the 2013 E350s there just to reassure my decision to go with the new C300. Afterwards Nick showed me several new C300s with a variety of colors and packages. I settled on one and started the negation phase of the purchase. This was an absolutely “no pressure” purchase. Nick continued to make sure that I was satisfied with each step of the purchase process. He promptly answered all my questions and concerns. During the negation I was introduced to the General Sales Manager Joe Drago, who was instrumental in reaching an agreeable purchase price. I then had the pleasure of meeting Finance Manager Arturo Gutierrez who worked hard finding an excellent finance rate that beat my credit union. Again I have to say that all these gentlemen catered to my needs and gave me a feeling of confidence that I made a solid deal. BTW, after six months of driving her new C300, my wife is really happy with the new design. I will continue to refer customers to Mercedes Benz of The Woodlands sales and service departments. One quick note: I have dealt with Service Manager Anthony Walding for many years and was happy to see him join the TEAM. More

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Excellent customer service. Unbeatable! I had the best experience at MB The Woodlands. Everybody there is extremely nice, the dealership is perfectly clean and arranged with various commodit I had the best experience at MB The Woodlands. Everybody there is extremely nice, the dealership is perfectly clean and arranged with various commodities for customers. You will not want to leave the dealership! Plus the buying experience is made super easy and friendly, not with agressive selling, but with comprehensive and realistic explanations and guidance of the products (which basically sell themselves because of quality!) More

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EXCELLENT I NORMALLY DO NOT WRITE REVIEWS BUT I FOUND THE CREW THAT ASSISTED MY WIFE AND I TO BE FASCINATING AND WONDERFUL. KRIS ARBURY FOLLOWED UP WITH A CALL I NORMALLY DO NOT WRITE REVIEWS BUT I FOUND THE CREW THAT ASSISTED MY WIFE AND I TO BE FASCINATING AND WONDERFUL. KRIS ARBURY FOLLOWED UP WITH A CALL AS SOON AS HE KNEW THAT I HAD A DESIRE FOR A CAR; HE TREATED US WITH RESPECT AND DIGNITY. HE CONSULTED WITH HIS SUPERVISOR ON OUR DEMANDS ALTHOUGH WE COULD NOT ACHIEVE ALL OUR DESIRES AND DEMANDS BUT HE SHOWED THAT HE CARED. NIC WAS GREAT FOR WHAT HE COULD NOT FULLFIL, HE COMPENSATED WITH OTHER TOKENS. THE YOUNG LADY AT THE FINANCE WAS FANTASTIC. I HIGHLY RECOMMEND THIS DEALERSHIP AND CREW. SAM & CHI DIKE More

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Best dealership experience of my life. Thanks Kriss Arbury Kriss Arbury gave us better service two hours after closing time than we received at any of 3 other dealerships. Saved us thousands of dollars and gav Kriss Arbury gave us better service two hours after closing time than we received at any of 3 other dealerships. Saved us thousands of dollars and gave us first class service at every turn. Thanks to Kriss and Nic for the amazing experience. More

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Rating Dealership personnel and facility Our experience at Mercedes-Benz of The Woodlands was very satisfactory. The personnel and the facility were first class. Our salesman, Kriss Arbury, Our experience at Mercedes-Benz of The Woodlands was very satisfactory. The personnel and the facility were first class. Our salesman, Kriss Arbury, was very helpful, accommodating and patient. He and his supervisor stayed with us until 10:30 PM in order to complete the deal on the fine automobile we purchased. This is the fourth Mercedes that we have purchased over the years and it is by far the finest vehicle we have ever owned. We look forward to working with the service department and Kriss to keep our vehicle in top shape and running order for years to come. We will not hesitate to recommend your dealership to other folks. Linda and Robert Johnson More

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The best car experience ever! My car sales rep. Rosario was the best. She was very professional, her customer service was excellent. From the time I called her to going into the de My car sales rep. Rosario was the best. She was very professional, her customer service was excellent. From the time I called her to going into the dealership she sold me on the phone call and I ended up driving away few hours later with a car. Everything I asked for she worked with her fantastic manager and the financial team to make sure I was happy. This was my best experience buying a car and I have bought a number of them. I will always go back to this dealership from here on. More

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Great Experience for our First Mercedes Purchase! My husband had been looking to buy a new vehicle and had settled on a 2015 Mercedes Benz CLA 250. We had heard that the Mercedes dealership in The Wo My husband had been looking to buy a new vehicle and had settled on a 2015 Mercedes Benz CLA 250. We had heard that the Mercedes dealership in The Woodlands was new and we headed out to take a test drive. Our salesman, Kriss Arbury, immediately pulled several options for us based on what we told him we were looking for. We had been working with him during the day already to get pre-approved for financing. We test drove one and loved it. When we got back to the dealership, we decided to purchase the car and started the trade-in process on my husbands Ford Mustang. We got a very fair amount for our trade. Having gotten the financing process started earlier in the day, we met with them and decided on a warranty and gap insurance and finalized the purchase. Kriss walked us through every step of the purchase and we would definitely recommend looking for him when you go there! His enthusiasm for the product was obvious! He made us feel very comfortable and we would definitely recommend him to anyone! The last thing I wanted to mention is that we weren't able to get to the dealership until around 6pm and they close at 7pm. Kriss, his boss Mike Stahl and Nic Botuwan (finance) stayed until the very end, around 9:15pm. Not one complaint or rushing us at all and we appreciated that! More

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A Senior Dream Comes True When I arrived at the MBOTW dealership, I had an idea of the model MB I wanted. I was enthusiastically greeted by Sales Client Advisor- Monica Sauced When I arrived at the MBOTW dealership, I had an idea of the model MB I wanted. I was enthusiastically greeted by Sales Client Advisor- Monica Sauceda. She proceeded in showing me a similar model in their beautiful showroom. Monica did not pressure me, and she could sense my apprehension, and with her assurance that I would be able to buy a new MB. Monica throughout the entire process displayed expertise , professionalism, tenacity, friendliness, compassion and truly a genuine warmth in my buying process. Monica you are SUPERB!!! Also, I would like to acknowledge the following MBOTW Family: Doug Chappell ( who truly made it happen!), Nic Botusan ( also made it happen!), Erich Beasley ( a great MB tutor w/a lot of patience!), Arturo Gutierrez ( very thorough), Liz Rincon (very informative and friendly) and last, but not least Christian with his contagious smile picked me up, and did not get annoyed with my never ending questions about MB cars. Thank You MBOTW Family and Be Blessed. More

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Professional, friendly, efficient I have been a Mercedes-Benz owner for many years and it will be my vehicle of choice forever. The Woodlands dealership is the best! They have put tog I have been a Mercedes-Benz owner for many years and it will be my vehicle of choice forever. The Woodlands dealership is the best! They have put together sales and service teams that are not only professional, efficient, friendly-but extremely knowledgeable . I am so happy to see Mike Lange and Nic Botusan have joined this dealership! More

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