Nicholas Castaneda | Page 2

great bought a 2012 e350 cabriolet from bill hoblitzell . bill did everything and made the process so smooth. great car and great salesman...fred menschner bought a 2012 e350 cabriolet from bill hoblitzell . bill did everything and made the process so smooth. great car and great salesman...fred menschner, Yardley, pa. More

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Great experience! My sales representative was Nick C and I could not be happier with my purchase and the way I was treated as a customer. Very honest, friendly and knowledgeable sales team. The price advert I could not be happier with my purchase and the way I was treated as a customer. Very honest, friendly and knowledgeable sales team. The price advertised was the price i paid and I got a great car. 07 Lexus GS 350 AWD. More

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i wanted to tell everyone about my great experience at Mercedes-Benz of Freehold. Our sales person Nicholas Castaneda was extremely helpful in helping find the best vehicle for us, and then made sure we Mercedes-Benz of Freehold. Our sales person Nicholas Castaneda was extremely helpful in helping find the best vehicle for us, and then made sure we got a the right price. I will recommend Nicholas, and Mercedes-Benz of Freehold to all my friends. Mercedes-Benz of Freehold got my business, and will get my business in the future. More

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I love this dealership for their family oriented atmosphere they have. Anybody you talk to, work with, goes the extra mile to accommodate you and your particular needs. They all have a smile in the atmosphere they have. Anybody you talk to, work with, goes the extra mile to accommodate you and your particular needs. They all have a smile in their faces at all times and are ready to do whatever it takes to make you happy in the process or buying or servicing your vehicle. Furthermore, the General Manager Frank Mastrovito goes the extra mile every month by hosting a vey nice dinner for all his new and existing clients right there in the main showroom. Afterwards, all guests are treated to a tour and raffle in the Service bay area. All of this is done in a great atmosphere of friendship. This is great for us the customers, as we get to meet, talk and see a different aspect of their business. I have to say that at least in my 38 years of buying new cars, no other dealer has ever done anything like this. I thank & congratulate Mr. Mastrovito for doing this for us, his clients. Yours truly, R. R. More

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On August 24, 2012, I purchased a used car from Mercedes Benz of Freehold. My salesman, Nick Castaneda, was polite, professional and seemingly competent. The car had a bit of pre-existing damage to the fron Benz of Freehold. My salesman, Nick Castaneda, was polite, professional and seemingly competent. The car had a bit of pre-existing damage to the front, lower air dam, so I asked if they would fix it to sweeten the deal. They came back with a price of $400 and advised that labor would be approximately $200, but they would waive the labor if I got it replaced there. I agreed to pay $200 towards this repair. The $200 was included in the price of the car and was placed on a "we-owe" ticket. They agreed to order the part and contact me once it arrived. ERROR #1 - Five weeks later, I still hadn't heard a thing. I called and spoke with Nick, who apologized and advised that he would have the car repaired ASAP. I then received a phone call from the service department who booked my appointment for a few days later. ERROR #2 - On or about October 1st, I arrived for my 10am appointment on time, but was told that I was actually 90 minutes early. ERROR #3 - After waiting approximately 2 hours, Ryan Bender from the service department told me that they had ordered the wrong part. They had ordered a grill piece rather than the air dam. He offered to have my car washed for me. I told him not to bother, as it was supposed to rain that day. He told me that they would do it anyway, and that he would get back to me ASAP with the correct price for the correct part, plus schedule an appointment for me to get the car fixed. 45 MINUTES LATER, I got the car back. That's 2 hours and 45 minutes for me to wait there for what ultimately turned out to be a car wash. It started to rain as soon as I left the parking lot. ERROR #4 - I never heard from Ryan Bender, so on or about December 5th, I called the service manager, Mark Morrill, and left a detailed message requesting a call back and some resolution, as we were now 3 months post-purchase. I asked that they refund my $200, because at this point, I was no longer interested in having their dealership service my car. I had had enough of their inaction and poor customer service. Mark never returned my call. ERROR #5 - On December 8th, I called Mark Morrill again but his voicemail message said he was not in the office. It directed me to assistant service manager Dondi Pollera, so I left a detailed message for him. Dondi actually called me back! He left me a message saying that he understood that this matter involved $200 and he had "NO PROBLEM" getting me a check for same. I called him back and left another message asking him to let me know when I would receive the check. He never called back. ERROR #6 - On December 31, I again called Dondi and left an urgent message asking for the check immediately. I had understandably run out of patience. ERROR #7 - On January 3, 2013, I received a call from my original salesman, Nick Castaneda. Nick asked me for a receipt for the $200 I spent to replace the grill. What?? I explained to him that I had never replaced the grill, had been waiting on them to fulfill the contract (we-owe ticket) which they had failed to do, and that I had HAD IT AND WANTED MY MONEY BACK. Nick said he was under the impression that I had gotten the grill replaced somewhere else for $200. I have no idea where he got that idea from, nor do I care. I asked for an explanation of what he was going to do for me right now, today. He said he would talk to some people and get the check cut for me today. I'm still waiting. STILL WAITING. Perhaps this dealership is good to those customers who purchase new cars, but my experience with their sales and customer service departments has been nothing but a joke. It is infuriating that what we are talking about is $200. $200! It's not a lot of money, but it's my money, and either a repair or that money is owed to me. This is a simple contract that the dealership failed to complete. I paid for a repair and they failed to complete it. End of story. This entire experience has been a tremendous waste of time. One other thing regarding the negotiation part of my "experience". When I initially agreed to buy, they offered me financing of 4.78% and said it was the best they could do. I went online that night and found financing for 2.6% with the SAME company they had offered to me. When I went back to the dealership days later to complete the sale, I let them know that I had obtained my own financing for 2.6%. Their finance manager, Billy Dye, then offered me 2.3%. Why wouldn't they just give me the 2.3% to begin with? Don't they understand that consumers can find better rates on the internet in minutes? They need to wake up. I would NOT recommend this dealership to anyone. So far I have waited 132 days for them to make right on this deal and I'm still waiting. PATHETIC. More

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Truly an excellent experience. As a reluctant car Truly an excellent experience. As a reluctant car shopper, it was refreshing to enjoy a straight forward, no hype, visit to Mercedes Bez of Freehold. Truly an excellent experience. As a reluctant car shopper, it was refreshing to enjoy a straight forward, no hype, visit to Mercedes Bez of Freehold. Working with Nick Castenada, began with a cordial welcome, and continued with willingness to help, product knowledge and professionalism. All of which was consistent from selection, to striking a great deal on an '09 certified pre owned low mileage ML350, to delivery. If shopping for a new Mercedes, certified pre owned, or other car on MB of Freeholds lot, I encourage anyone to work with Nick. More

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