Nick Plummer

Suburban ford Waterford is a great place to deal with when purchasing or leasing a vehicle when purchasing or leasing a vehicle More

Report | Print

Excellent Service Experience I recently brought my Ford Bronco in for a recall update, and I want to thank the amazing team who took care of me. The update process itself was taking quite a while, Ford Bronco in for a recall update, and I want to thank the amazing team who took care of me. The update process itself was taking quite a while, but Mike went above and beyond by providing me with a brand-new car to drive, so I wouldn’t have to wait around without transportation. That level of care and consideration meant a lot to me. Derek and Ethan were also extremely helpful, professional, and friendly throughout the whole process. They made sure everything was handled smoothly and kept me informed. All three of them provided excellent customer service and made what could have been a frustrating situation much easier. I truly appreciate their kindness, professionalism, and support. Thank you, Mike, Derek, and Ethan — you were all fantastic! More

Report | Print

One of the best experiences ever. I worked with Matt Zmick and he made the entire process seamless from start to finish. I worked with Matt Zmick and he made the entire process seamless from start to finish. More

Report | Print

Great experience, very professional and knowledgeable about the vehicles, a pleasure to work with them. One of the best experiences buying a vehicle. I recommend Wally and Nick , great atmosphere. about the vehicles, a pleasure to work with them. One of the best experiences buying a vehicle. I recommend Wally and Nick , great atmosphere. More

Report | Print

From my initial phone conversation with Wally, to driving off the lot, Wally and his team, especially Brandon from the finance department, were incredibly friendly, professional, and dedicated to ensuring my off the lot, Wally and his team, especially Brandon from the finance department, were incredibly friendly, professional, and dedicated to ensuring my satisfaction. Before reaching out to Suburban Ford of Waterford, I had visited several other dealerships that provided unfriendly service and a cold buying experience. In contrast, Wally’s approach felt personalized and special. He promptly addressed every question and concern, keeping me informed about every step of my trade-in process. Wally truly understands his customers’ wants and needs. If there were a way to give 10 stars, I would. You’ve earned a lifetime customer! More

Report | Print

I bought out of state site unseen and they took extra photos and answered any questions I had.Ed Rogin did a very good job and I would purchase from him again. Overall satisfied photos and answered any questions I had.Ed Rogin did a very good job and I would purchase from him again. Overall satisfied More

Report | Print

I bought out of state and had them take extra pictures, it was excactly as discribled. Ed Rogin did great job with questions and concerns. I would defineatly do business with him again. it was excactly as discribled. Ed Rogin did great job with questions and concerns. I would defineatly do business with him again. More

Report | Print

Wally went above and beyond my expectations to help me find the right used car. He wasn’t pushy like most used car salesman, which made the process much more enjoyable. Also, Lucas from the service depart find the right used car. He wasn’t pushy like most used car salesman, which made the process much more enjoyable. Also, Lucas from the service department was very helpful and knowledgeable about the car. Super helpful all around thanks again guys for making this process easy. More

Report | Print

Most excellent experience of purchasing a vehicle in my life! Straight to the point, very helpful with every question, quick and easy, set up documents prior to arrival, showed up, test drove and completed life! Straight to the point, very helpful with every question, quick and easy, set up documents prior to arrival, showed up, test drove and completed purchase all in 2.5 hours! Cannot recommend enough! More

Report | Print

Melissa helped me get in my explorer and did a wonderful job. We absolutely love her she goes above and beyond for her customers. I'm so glad to have had her. job. We absolutely love her she goes above and beyond for her customers. I'm so glad to have had her. More

Report | Print