Nick Worrell

I've waited a couple months to write this review in hopes that I would end up liking my car more. But I don't so I figured now is the time. I went into Peak Kia to look at a new Sorrento to use for Uber. I t that I would end up liking my car more. But I don't so I figured now is the time. I went into Peak Kia to look at a new Sorrento to use for Uber. I test drove the 24 Sorrento and loved it. When I returned from that testdrive, my friend who had stayed back at the dealership said she'd heard another salesperson storming around and cussing about me being on a drive with another salesperson. Seems he thought I should have been his customer. So we get back and we started doing paperwork. When my salesperson told me about a 23 Sportage that I might be interested in. Took a look at the outside of the car and we went back in to find the keys to test drive it. Couldn't find the keys and it was closing time so we agreed that I'd come back the next day and test drive it. We finished what I was told was the paperwork to get pre-qualified so they'd have an answer on my financing by the time I came back. Fast forward to the next afternoon and I go in. Only to find that they did indeed run my paperwork but for the Sportage. So I was qualified for a car I hadn't driven and wasn't my first choice. I was told that I should test drive the Sportage and see how I felt after that. I drove the car and hated it. It didn't have any of the features I had very clearly stated as being necessary. We get back and the sales manager tells me that there's no way to get the car I want because I had signed paperwork. Paperwork I was told was for financing, not for the specific car. I had no idea what else to do so I finalized the paperwork. Which had been redone because the finance person had tried to slide an extra 1300 dollars on for an extended warranty. When I questioned him on that fee, he said I'd agreed to it. Said he'd discussed it with me. Neither me, my friend, or my salesperson had heard him say a word about it so that was just an outright lie and an attempt to slide a fee past me. Super shady. So I take the car and am told that the promised detailing of the car will be handled after there's better weather. So I drive away with my new used car. I honestly hate it. It drives poorly and there's issues with the transmission shifting, it feels like the alignment is off, and the "new" tires are absolutely garbage. Drive it for a few days and it gets to the oil change mileage so I take it in to use the free oil change coupon they gave me. I take it in and list all the issues I'm having and they promise to take a look. According to them, the tech found no issues. Of course they don't, right? So I talk to the parts counter to see about buying some all weather mats since this car came with the cheap carpet mats. The parts person told me that while they have the mats in stock, I shouldn't buy them and I should just go to Weather-Tech. Crazy to me.So they next day I have two tires showing lower pressure. So I keep my eye on it and it's going down daily. So I go into my local trusted tire shop and they pull the tires to check for leaks. Lo and behold, the inside of the tires have the residue of fix-a-flat. My tire guys find holes in two tires so they patch them for me. Obviously not new tires. They also find the alignment is in fact off. So now I'm having to buy new tires for my new car and get the alignment done because the dealership said there wasn't anything wrong. So before I pay for that, I go back to the dealership to see if there's a way to get the car I want. I plead my case to the manager and he agrees to take the car in on trade. I hated this car so much that I was willing to take a 5,000 dollar loss on a car I'd had for less than a week. Do the paperwork and now I can't get financed because I just got financed. So now I'm stuck with a car I hate.This was 100% the most disappointing sales interaction I've ever had. Every single person I dealt with seemed to lie to me at some point. I'm so frustrated and there's nothing I can do. They tried to bribe a good review by telling me if I gave them 5 s More

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We worked with Andy when we got there. He had the car we wanted to look at ready to go when we arrived. There was no wasted time and we were in and out in under an hour. They were very pat He had the car we wanted to look at ready to go when we arrived. There was no wasted time and we were in and out in under an hour. They were very patient and kind to my two boys and my wife! I will be recommending Andy and Peak Kia to anyone who will listen! More

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I had the amazing pleasure of working with Stephanie, Nick, and Rocco. Stephanie was my attentive, helpful, and thorough sales associate, her manager Nick worked with me on the pricing of my Niro to help Nick, and Rocco. Stephanie was my attentive, helpful, and thorough sales associate, her manager Nick worked with me on the pricing of my Niro to help it fit into my budget, and Rocco in finance helped me to understand my first lease and answered my many questions. I would suggest Peak Kia, and Stephanie specifically, to anyone, and I would highly suggest a Kia Niro to anyone interested in a hybrid, plug-in, or all electric vehicle. The best part was when Stephanie helped me understand all the many features of my Niro. It has so many cool things that I don't think I would have ever known if she had not taken the time to show me. Thanks for the great experience Peak Kia! More

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If you are in the market for a car, Shannon Nicoletti is your man. This has been the best car-buying experience of my life. Shannon is the consummate professional. I inquired online and his informative and your man. This has been the best car-buying experience of my life. Shannon is the consummate professional. I inquired online and his informative and engaging response outshined the other Kia dealership that responded with canned emails. Then, when we left our first meeting with Shannon, my wife said to me, "Were we just at a car dealership?" We couldn't believe it. There was no pressure, just more good information and professionalism. From beginning to end, I had the distinct sense that Shannon was on my side as the buyer. Plus, the car is amazing! Thank you, Shannon! and thank you Peak Kia Littleton for showing integrity, professionalism, excellence, and fantastic customer service. You have forever changed my point of view on car dealerships. You are not just a car dealership, you are a car matching service, matching car buyers with the best possible fit, at the best possible price, with the greatest of ease. More

by John S Verified Customer Verified Customer

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Peak Kia is a GREAT DEALERSHIP. The entire staff (Sales Team - Vicki B, Nick W, Sean S., Service Team - Robert the Service manager, Curtis, Trey, Trevor and Stephany, Cory in the finance Department) are al Team - Vicki B, Nick W, Sean S., Service Team - Robert the Service manager, Curtis, Trey, Trevor and Stephany, Cory in the finance Department) are always very professional, each devotes appropriate attention to all responsibilities, each individual develops positive realistic expectations and never have disappointed me on any of the 6 vehicles purchased and my referred friends. More

by JIMSPORTSMAN Verified Customer Verified Customer

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Peak Kia Service Department is fantastic and is the best I have used (I have purchased many vehicles (6) with Peak Kia and have used many dealerships service departments). Starting with Robert the Sales ma I have used (I have purchased many vehicles (6) with Peak Kia and have used many dealerships service departments). Starting with Robert the Sales manager and his Team (Curtis, Trevor, Trey and Stephany). Each person takes ownership with each issue and communicates the status of the service so I am always informed. Each member is very professional and willing to do what is necessary to satisfy my needs. The Sales Department is GREAT. Vicki B. my sales person is very professional and is willing to work with me and my referrals to satisfy our needs when purchasing a new vehicle. Vicki follows up to stay in touch after a purchase to make sure all is well. Nick W. the sales manager is GREAT. Nick is very polite, professional and communicates clearly the details being negotiated. Nick devotes appropriate attention to all responsibilities. Cory N. the finance manager is exceptional. Communicates in detail with ease and a natural style so I can understand all the necessary paperwork and required signatures. More

by JIMSPORTSMAN Verified Customer Verified Customer

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The great team is always gets service done quickly. Everyone is friendly and willing to help with any problem. I love my Sedona, it is more than comfortable with room haul stuff . Everyone is friendly and willing to help with any problem. I love my Sedona, it is more than comfortable with room haul stuff . More

by docdonna65 Verified Customer Verified Customer

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Mike Topolosky was great, all the employees were exceptional, love the Sorento, but I did already fill out this review, not sure why I have to do it again exceptional, love the Sorento, but I did already fill out this review, not sure why I have to do it again More

by kevindraper Verified Customer Verified Customer

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Friendly, courteous, professional staff. Took a while to complete the sale, but will pick up on Saturday what I'm sure will be a pleasurable car to drive. complete the sale, but will pick up on Saturday what I'm sure will be a pleasurable car to drive. More

by ny_lou_d Verified Customer Verified Customer

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Our first visit to the service department. It was on a Saturday, and they appeared to be very busy. However, that didn’t hinder them from providing excellent service within the time they stated. Were glad Saturday, and they appeared to be very busy. However, that didn’t hinder them from providing excellent service within the time they stated. Were glad to have purchased from there. More

by ernieteague Verified Customer Verified Customer

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