Nicole Carey | Page 2

They were honest, helpful and very easy to work with. They took into account my situation and helped me find the best deal for the car I chose. They took into account my situation and helped me find the best deal for the car I chose. More

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The team at Sloane was professional, knowledgeable and helpful. They worked together as a team to make sure I got what I needed while keeping things aligned with my budget. helpful. They worked together as a team to make sure I got what I needed while keeping things aligned with my budget. More

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Nicole was excellent to work with and made us feel so confident in our purchase! She answered all of our questions and walked us through the entire process. Her knowledge and friendliness made our car bu confident in our purchase! She answered all of our questions and walked us through the entire process. Her knowledge and friendliness made our car buying process a breeze! More

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Great customer service I wouldn’t go anywhere else . Highly recommend others going there . Nicole is very helpful and knowledgeable Highly recommend others going there . Nicole is very helpful and knowledgeable More

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I have bought 3 vehicles from Sloane Toyota of Malvern! Nicole is by far the best salesperson I have ever worked with! She is always attentive and knowledgeable! I will recommend her and Sloane to everyone Nicole is by far the best salesperson I have ever worked with! She is always attentive and knowledgeable! I will recommend her and Sloane to everyone! More

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Best experience buying a car. Kept the process quick and easy. Nicole was knowledgeable and honest. Thanks Nicole. Kept the process quick and easy. Nicole was knowledgeable and honest. Thanks Nicole. More

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At first we were impressed with how quickly the salesperson, Nicole got back to us as we weren't locals. We were able to do everything over the phone, texts and emails to seal the deal. It was rain salesperson, Nicole got back to us as we weren't locals. We were able to do everything over the phone, texts and emails to seal the deal. It was raining upon arrival and we were greated by another salesperson who introduced us to Ed Toto..Ed mentioned he didnt expect us so early but would get us a tag to take the vehicle of a text drive. We then met back at Nicoles desk, Ed explained he had $660.00 in vehicle (OLF, cabin fliter, inspection, wiper blades)..the oil change was only at 85% and never reset..Also seemed strange to change a cabin filter at 15,000 miles?? We then moved to the Finance Manager, Kris, he was outstanding! Kris was very informative and took the time to work through every detail of our process at Sloane of Malvern. After the papers were signed, Nicole walked us out to our "new to us" vehicle, it is then we noticed the lower bumper section was damaged/scratched, a scratch on the rear passenger door that had been covered over with nonmatching paint and a golf ball sized dent near the gas fill. She went to get Ed and he came out and admitted to us he saw the golf ball dent by the gas fill but neglected to tell us. He offered us a free oil change and full tank of gas when we return for service at some point. Your dealership already offered us 2 free oil changes with purchase. We drove a great distance home and once we pulled into our driveway to show our family, we then noticed a slice in the sidewall of our front passenger tire (which had to be replaced) near where the bumper was damaged prior to us leaving the dealership. I reached out to Ed about the tire and he replied with "well it had to have happened on the PA turnpike from a pothole on the long distance ride home" and explained he had already discounted the vehicle $2,000..AND maybe would be considered an illegal inspection. Not the customer service response we were looking for. I am in sales myself and take pride in my customer service and the service my company provides to our customers. We spent the most time talking with Kris, the finance manager, and after speaking with him definitely would consider purchasing another Toyota from Sloane of Malvern in the future. We have owed the vehicle for less than a week and keep finding minor imperfections..(ie: the 3rd row seatbelt looks like it has been chewed by a dog and will need to be replaced!!). We realize that the vehicle is used and would expect some wear and tear but felt that Ed could have pointed these imperfections out prior to us signing the deal. Even the salesperson, Nicole had little knowledge of the vehicle she sold to us. I would have expected more from a dealership in this "elite" area, I used to call home. More

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I just leased my third Tacoma and fourth Toyota from Sloane and have worked with Nicole every time! She’s so great to work with and makes the process so easy every time! I wouldn’t buy a car from anyone Sloane and have worked with Nicole every time! She’s so great to work with and makes the process so easy every time! I wouldn’t buy a car from anyone else! More

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Nicole is very helpful and knowledgeable! She's great to work with - friendly and patient! Truly a pleasure to work with! She's great to work with - friendly and patient! Truly a pleasure to work with! More

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Absolutely outstanding Toyota Dealership. The staff is extremely knowledgeable and congenial. This ranks on par with the Airport Toyota Dealership just north of Dayton, Ohio. Absolutely Fi The staff is extremely knowledgeable and congenial. This ranks on par with the Airport Toyota Dealership just north of Dayton, Ohio. Absolutely First Rate!!! More

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