Hi! I'm Nicole McGowan, and my number one priority is you. My customer service goes beyond 15+ years, and my customers are more like people I help, than customers. I will go to the edge of the earth to help you and your family with your new or used vehicle purchase. I look forward to meeting you!
Read moreDealership Experience
9 yrs, 4 mos
Industry Experience
9 yrs, 4 mos
Specialties & Trainings
Ford Product Specialist
48 Reviews
Write a Review48 Reviews of Nicole McGowan
May 07, 2024
Shameful and disappointing. My sales experience was very good. I have purchased two vehicles in the past two years, and they have both been good experiences. The sales staff My sales experience was very good. I have purchased two vehicles in the past two years, and they have both been good experiences. The sales staff was helpful and knowledgeable. They fixed a few deficiencies quickly and without issue. Service is so-so. Service reps are rude at times. The service manager is rude, unpleasant, and somewhat annoying. He has an unprofessional and unkempt appearance. He grinds away at the finish of your headlights that are dirty with his shirt sleeve, etc. Warranty. They do not warranty what they sell. They seem to guard every nickel unless Ford backs them up. I heard many different versions and offered various "deals" and gambles on an obviously defective part. Nothing has been damaged, altered, misused, or modified. They have dug in and refused to replace it unless I carry the bulk of the cost. At one point, they actually wanted me to pay upfront for the new part while they sent the defective part to Ford. The idea is that I may get reimbursed but with guesses at various percentages of success. By doing so, I was expected to keep the new part. Unbelievable! They have cited various reasons for not covering it and providing incomprehensible explanations. I've bought a lot of vehicles and never had an experience as disappointing and insulting as this. Many other dealers from other manufacturers have replaced items on my other cars during the warranty period and have not necessarily been reimbursed in whole or in part for their expenses from the manufacturer. I've had this happen at two separate Honda dealers, a Nissan dealer, and even another Ford Dealer in another province. In these instances, the dealers cared for their customers and genuinely wanted to earn their customer's business. And there is Northstar Ford. I ended up emailing the owner, CEO, Principal, or whatever he is. He told me today that they "do not warranty vehicles." This could be a mistake, as his communication is atrocious. He may view the vehicle himself, but I doubt it. I'm finished driving to this dealer to get treated like garbage. I've spent over $120k on vehicles in the past two years from Northstar Ford, and I'm done with spending one more cent on sales, parts, and service. That goes for Calgary, Cochrane, Fort MacMurray, or anywhere else they own or operate. They do well enough to put themselves ahead of their customers. More
Other Employees Tagged: Greg Aimer, Rob Meade, Liane Asquin, Janine Griffin, Sony Varughese
October 14, 2022
Very unprofessional sales staff that will try to stick you with the retail price telling you that they can't change the price only to have another sales person call you a few days later with a price that' you with the retail price telling you that they can't change the price only to have another sales person call you a few days later with a price that's $2000 lower to get you to buy the car. They will then give you an inspection report that is a complete sham. Insist on having a mechanic of your choosing look at the car. They certainly know how to move lemons. More
Other Employees Tagged: Greg Aimer , Deanne Gref
December 19, 2018
They did an great job Great job. Only issues is I booked my car for the Monday and had this day off but they over booked and I had to reschedule for the Tuesday morning. Great job. Only issues is I booked my car for the Monday and had this day off but they over booked and I had to reschedule for the Tuesday morning. More
Other Employees Tagged: Nicole Argyle, Brittany Fjellstad
December 18, 2018
Ford Explorer Leasing a new Explorer from NorthStar Ford. All of the staff were very friendly and helpful from the moment we entered the showroom. Nicole in sales w Leasing a new Explorer from NorthStar Ford. All of the staff were very friendly and helpful from the moment we entered the showroom. Nicole in sales was knowledgeable and a pleasure to do business with. We have had a great experience with Northstar Ford so far and love our new vehicle! More
Other Employees Tagged: Adam Darwiche, Mike Issa
December 06, 2018
Excellent Service Took my 2013 F150 4x4 in for oil change, a recall and a small rubber tailgate bumper 'stick back on' :-). Cassandra, my service advisor, could not ha Took my 2013 F150 4x4 in for oil change, a recall and a small rubber tailgate bumper 'stick back on' :-). Cassandra, my service advisor, could not have been more helpful. Rob the Service Manager came over to say hello. Everything was done properly and in a timely manner. No charge for the rubber glue-back. Happy me. Stopped in to say hello to Nicole McGowan, who sold me the truck, just to visit. She did so - even as a prospective buyer came by.... More
Other Employees Tagged: Rob Meade , Cassandra Walker
November 23, 2018
Professional Very prompt and professional service , quick to be seen , and problem solved quickly, service staff very good , would recommend this establishment for Very prompt and professional service , quick to be seen , and problem solved quickly, service staff very good , would recommend this establishment for a car service . More
Other Employees Tagged: Liane Asquin
October 25, 2018
Didn’t complete booked service Book for vehicle recall. Work was not performed. No reason given. Wasted my time. Also, was given reminder to bring in vehicle at 18,000 km then told Book for vehicle recall. Work was not performed. No reason given. Wasted my time. Also, was given reminder to bring in vehicle at 18,000 km then told service not valid until 22,000 km. Charged extra for tire swap. Not impressed. More
October 24, 2018
Amazing! They worked super hard to find me a new vehicle, they kept me informed regularly. Over all this was a great experience dealing with them! They worked super hard to find me a new vehicle, they kept me informed regularly. Over all this was a great experience dealing with them! More
Other Employees Tagged: Liane Asquin , Mike Issa
October 08, 2018
Always impressed! Fiona and the service team at Northstar always look after me. My service is always completed quickly, and with ease. I am informed about any issues wi Fiona and the service team at Northstar always look after me. My service is always completed quickly, and with ease. I am informed about any issues with my vehicle and they are addressed right away. The customer service is top notch every single time, and I chose to travel to Northstar as my preferred dealership although it is the farthest location from my home. Thank you Northstar you are all amazing!! More
Other Employees Tagged: Nathan Epp, Maureen Frison, Fiona Rea