Nidal Hatoum

We had a nearly 5-star experience at Toyota of Tampa Bay. We drove over an hour to look at a specific used car, which was available, clean, and ready to test drive. Our main sales rep, "T", was incredible in We drove over an hour to look at a specific used car, which was available, clean, and ready to test drive. Our main sales rep, "T", was incredible in every way. He was kind and polite to my party of 3, including my teenager; he helped us evaluate the vehicle in the lot and get out for a test drive; and, most importantly, he advocated for our needs with management. We ended up buying the car, but nearly did not. After a satisfactory test drive, I asked T to draw up the papers. Unfortunately, the sales manager who came to present the offer showed us a total of $24,000 on a $14,000 car!! There were many add-ons that didn't apply and we didn't want, but instead of helping us find a price that worked for both parties he basically told us we were lucky to get the car at that price. We walked. T called a few minutes later and we were able to negotiate an acceptable price. Without his diligence and willingness to work with management to remove some of the bloat (they still stuck us with their $3000 "premium protection plan" -- buyer beware of this fee on every car here!), we wouldn't have been able to take home the vehicle. What would have made this a 5-star visit is if the first conversation with sales management had been about getting us the vehicle we wanted at a fair price, instead of justifying all of their add-ons. Thank you again, T, for your kindness, professionalism, and willingness to listen and discuss!! Also, would like to say we had a great experience signing all the papers with Nidal. He was pleasant, did not unduly pressure us to purchase any additional service plans (though he did present them), and helped us get out in time for a late dinner. More

by BRIAN Verified Customer Verified Customer

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Everyone was so welcoming and helpful made us feel very comfortable. No high pressure sales tactics. All around great experience! comfortable. No high pressure sales tactics. All around great experience! More

by Marylou Verified Customer Verified Customer

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Nidal, Luis, and Deon were very Excellent with helping me and my Fiance get a car! I already left a google review and my Fiance get a car! I already left a google review More

by moorejohnia123 Verified Customer Verified Customer

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Best service I have ever experienced! Sales team provided such professionalism during my visit I am at a loss for words . Jarod and Dylan exceeded my expectations for sales and service. T Sales team provided such professionalism during my visit I am at a loss for words . Jarod and Dylan exceeded my expectations for sales and service. The information they provided me was invaluable and so much appreciated. Great team, great service. I am sold. Thank you! More

by Kristine Z Verified Customer Verified Customer

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Very kind and professional team. Everyone works together for the best outcome. I could not ask for a better experience. Very knowledgeable staff and everyone was willing and able to Everyone works together for the best outcome. I could not ask for a better experience. Very knowledgeable staff and everyone was willing and able to answer all of my questions. Very happy to work with this fine group of people again! More

by Kristine Z Verified Customer Verified Customer

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Tom was my salesman. He made it thoroughly easy and explained everything in detail on the process. He went over my new vehicle with me ensure that this was the vehicle fo He made it thoroughly easy and explained everything in detail on the process. He went over my new vehicle with me ensure that this was the vehicle for me. Nadal was the finance manager and made everything seamless and easy. This was an amazing experience and made everything Enjoyable believe it or not. More

by timothycapuchino Verified Customer Verified Customer

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Tom was my sales rep and Dillan was the finance manager. They were very professional and they exceeded my expectations I’m in my new Landcruiser They were very professional and they exceeded my expectations I’m in my new Landcruiser More

by timothycapuchino Verified Customer Verified Customer

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Ethan was a pleasure to work with! Arrived at the dealership at 11 am and my son left in his first vehicle by 3:30pm. Great experience Arrived at the dealership at 11 am and my son left in his first vehicle by 3:30pm. Great experience More

by Jenniferhowell82 Verified Customer Verified Customer

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The people in the dealership where very helpful and nice the financial person Nidal was honest and up front and sales associate Abdullah was very hopeful the financial person Nidal was honest and up front and sales associate Abdullah was very hopeful More

by da102478 Verified Customer Verified Customer

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If you are looking for a new car, I advise you go elsewhere, or get your complete quote with everything and just before signing leave to look it all over at home, and have someone else look over the elsewhere, or get your complete quote with everything and just before signing leave to look it all over at home, and have someone else look over the papers as well. There is a reason why used car salesmen have a reputation for being sleazy. My quote was just under $20,000. It was a long day there as no one was capable of answering a question- each time I asked something Floyd or Nidal (finances guy) didn’t know the answer so they had to leave the room, have a conference, and then send someone else in to answer in a convoluted way with drawings etc. it was all quite theatrical. I wasn’t prepared to spend an entire day there and didn’t have food with me so by evening I was shakey, since all I had was my morning coffee, not thinking clearly and with a migraine. Lesson learned! They turned the conversation to the monthly price, and by the time I signed the papers they had swindled me and didn’t give me my paperwork. I ended up having to get it emailed, and the selling price was $26,000, which now Nidal explains was the car cost of $19926 and includes over $6,000 in dealer fees. Also I had been adamant about not purchasing any additional warranties but was convinced to purchase Gap insurance as I was told I can cancel anytime. BEWARE! I saw on my receipt emailed to me that they tacked on some kind of Windshield warranty (completely useless) as well as anti-theft warranty (also useless) that added additional $2,500. I tried to call and cancel these but they say I can’t and it automatically comes with Gap insurance (which they conveniently left out when I was there). My last 3 car purchases were through Autonation over the past 30 years and I never experienced this fiasco. I advise that you either stay away or bring a lawyer with you, because they will lie & cheat and given the opportunity will rob you blind. More

by dmklidis Verified Customer Verified Customer

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