Oleg Gera | Page 71

WHILE OVERALL WE HAD A VERY PLEASANT EXPERIENCE WITH EVERYONE THAT ASSISTED US AT THE KIA DEALERSHIP, WE WOULD LIKE TO SAY THANK YOU TO JIM MCCONVILLE FOR PROVIDING EXCEPTIONALLY EXCELLENT SERVICE TO US EVERYONE THAT ASSISTED US AT THE KIA DEALERSHIP, WE WOULD LIKE TO SAY THANK YOU TO JIM MCCONVILLE FOR PROVIDING EXCEPTIONALLY EXCELLENT SERVICE TO US. WE WERE IN AN UNEXPECTED SITUATION THAT WE NEEDED TO PURCHASE ANOTHER CAR AND DREADED THE TASK OF SEARCHING FOR A VEHICLE THAT OUR BUDGET COULD ACCOMODATE. OUR FIRST AND ONLY DEALERSHIP VISIT WAS THE NORTH OLMSTED KIA DEALERSHIP. WE LIVE A FEW BLOCKS AWAY, SO IT FEELS GREAT TO KNOW WE MADE THIS PURCHASE FROM A "NEIGHBOR AND FRIEND" IN OUR OWN COMMUNITY. JIM MCCONVILLE LISTENED INTENTLY AS WE DESCRIBED OUR NEEDS AND WHAT WE WERE HOPING TO ACCOMPLISH WITH THIS AUTO PURCHASE. HE PROVIDED THE GUIDANCE THAT WE NEEDED AND HELPED US TO PICK OUT THE PERFECT CAR FOR ME. I KNOW I WILL ENJOY DRIVING MY 2009 PT CRUISER FOR MANY YEARS TO COME. JIM IS AN ASSET TO YOUR DEALERSHIP. I AM SO GRATEFUL THAT HE WAS THE SALES CONSULTANT THAT GREETED US THAT DAY. THIS WAS THE MOST WONDERFUL CAR-SHOPPING EXPERIENCE THAT WE EVER HAD WITH A CAR DEALERSHIP. I WILL POSITIVELY RECOMMEND THIS DEALERSHIP AND ESPECIALLY JIM MCCONVILLE TO ANYONE I KNOW THAT WILL BE LOOKING TO PURCHASE ANOTHER VEHICLE. More

Helpful 2

Report | Print

From the moment I inquired on the internet to the time I walked in the showroom I was impressed with the friendliness, professionalism and concern the employees have for a customer. Nilda Miller was very walked in the showroom I was impressed with the friendliness, professionalism and concern the employees have for a customer. Nilda Miller was very pleasant, helpful and knowledgable about the cars I inquired about. She was prompt on return calls and set up an appointment with Charles Scott for me. Charles was very thorough in the explanation of all the various components of the car giving the best customer service I've experienced in a long time. Not having a new car since 1999 has brought many changes in cars through all those years and Charles was even willing to set up many of the conveniences, such as bluetooth, for me. Oleg Gera was very thorough in his explanation of the finance agreement and extra options offered for the customers convenience. Overall, the experience was well worth it. I would recommend to my friends and relatives to definetly visit Haleen Kia and the aformentioned employees for a fair price, quality service and overall A-1 experience. Carole Lewis New 2013 Optima LX Customer More

Helpful 2

Report | Print

I purchased a 2013 Rio at Halleen Kia North Olmsted on 6/27/12; I had looked at the Hundyai Accent, Mazda 2 & Nissan Versa and chose the Kia Rio for several different reasons. I preferred the Rio for the 6/27/12; I had looked at the Hundyai Accent, Mazda 2 & Nissan Versa and chose the Kia Rio for several different reasons. I preferred the Rio for the handling, performance and appearance, and also because of the salesman at Halleen Kia; Charles Scott. Being the Customer Service Manager at a large, very diverse metal stamping company, I deal with several different types of people on daily basis (good and not so nice) and I am aware of the importance of customer service. It can make or break a business. I initally test drove a Rio at a another dealership in Cleveland and based on the salesman and the dealership, I left and test drove the other vehicles as I just wasn't completely sold. I know now; based on my experiences over the last few days of visiting other dealerships and driving the different cars, the final reason I chose the Rio was not just because of the overall vehicle itself, but the determining factor was the experience with Charles and the Halleen Kia staff. I was close to considering the Nissan Versa and if it were my husband's choice that would have been the car, but I can honestly say the reason I did not chose the Versa was because of the salesman at Nissan. Charles at Halleen, was personable and made us feel comfortable from the moment he walked up, shook our hands and introduced himself. He took the time to listen to what we had to say, he asked questions sincerely yet professionally and made us feel from the beginning of the experience that he was genuine about getting me into car. Having a chronically ill son, has made our credit situation very uncomfortable and what feels almost embarrassing. Charles took the time to listen and understand, and not judge. He was straight forward and told us he would see what he could do, but if he wasn't able to secure financing at the dollar amount where we had to be, that he would not push us or get us into something we could not afford. I have heard that before in different situations, but have not beleived it. With Charles, I did believe he was being honest; and not just out to make the "buck" first. He really made my husband and I feel like we did come first, and what we needed and could afford was the priority; not like the ususal sleezy "yes man" that would say anything to get us into a car we can't afford just to make the sale. This really makes the difference, not only from a customer service stand point, but just being a "good person". I beleive people pick up on that and that is what makes the difference when dealing with the public or in a service related business. From the moment we stepped on to lot until we left late that night with my new car, the entire experience was a pleasant and positive one. From Charles our salesman to Oleg in financing, and just being introduced to Vince in Service, everyone at Halleen Kia North Olmsted made our car buying experience postive and painless, and actually very enjoyable. I would and will recommend Halleen and Charles in the furure to friends and family and will go back. Great Job!!! More

Helpful 3

Report | Print

I went in looking to replace my Grand Prix for something a little more economical. I wasn't sure whether to buy new or used, and Richard was there to help me. I stopped in after work and he gave me inform a little more economical. I wasn't sure whether to buy new or used, and Richard was there to help me. I stopped in after work and he gave me information about the certified Kia's on the lot and it made up my mind. I came back the next morning with my wife and after awhile, drove away with my certified Forte. Richard was easy to talk to, not pushy and told me what was going on the whole time, not what I wanted to hear. I can honestly say, they gave me a good deal, a good amount for my trade, and I never felt pressured to buy at any time. I'm definitely going back when it's time to trade again! More

Helpful 3

Report | Print

We had the pleasure of buying our car from Russ Hersey who just returned to your dealership on Monday. He was a pleasure to deal with---no pressure and very thorough in answering our questions. We were who just returned to your dealership on Monday. He was a pleasure to deal with---no pressure and very thorough in answering our questions. We were happy to be his first sale since returning. The time we spent with Oleg Gera, your Finance Manager, was equally as pleasant. The actual signing process went quickly and we understood the options available to us completely. We will happily recomment Russ and yourf dealership to our friends. More

Helpful 2

Report | Print

I found my way to the dealership via their website. I browsed cars online found two models I liked and sent for an eQuote. Nilda Miller, Manager of Internet Sale, was very responsive. When I visited th browsed cars online found two models I liked and sent for an eQuote. Nilda Miller, Manager of Internet Sale, was very responsive. When I visited the dealership I was worked with Greg Zonai. The last time I bought a new car was about six years ago and it was a long and painful experience and I still have flashbacks :) I knew that my visit to Haleen Kia would be different because my mom, brother and daughter all have recently purchased a Kia and they had very good experiences. Greg Zonai was waiting for me at the door and he answered all my questions regarding the different models. I let him know that I spent a two hour highway commute every day and I needed a car that had excellent gas mileage. He took the time to explain the gas consumption and cost savings of the model I was interested in buying. My experience with Greg was very low key, no pressure, and a good experience. Oleg Gera, Finance Manager, was easy going and he saved me more money in the long run! Nilda Miller, Internet Sales Manager, checked on me throughout my visit asking how everything was going. I drove off the lot in my new KIA Optima loving my new ride and the fact that I got a great deal and didn't have a headache!! More

Helpful 1

Report | Print

My husband and I enjoyed working with Richard Kwiatkowski. He was very honest and very pleasant to work with. Although it took a few more days then expected to get financed, we ended up with a be Kwiatkowski. He was very honest and very pleasant to work with. Although it took a few more days then expected to get financed, we ended up with a better deal then anticipated because of Richard and Oleg's hard work! They even had toys and coloring books for our boys to play with when we were waiting! I also thought that it was very nice of them to call numerous times to see if everything was going smoothly and that we still loved our car! I definitely would reccomend Richard Kwiatkowski and Halleen Kia in North Olmsted!! - The Webb Family More

Helpful 1

Report | Print

everyone I dealt with over five visits to make the sale were very positive. The sales transaction was handled nicely and Justin got help with the transaction when he thought he needed it. Don is extremel were very positive. The sales transaction was handled nicely and Justin got help with the transaction when he thought he needed it. Don is extremely well educated on his product and the sales documents. Oleg was extremely pleasant and prepared. Brad was the first person I met at the dealership and he was informative on the first two visits. I like the no hassle approach to the test drives. Terry More

Helpful 1

Report | Print

Mark Pannent was very knowledgeable of the product and was friendly and did an excellent job of explaining the features of the Kia Soul to us and also did a great job of getting us the best deal and we wo was friendly and did an excellent job of explaining the features of the Kia Soul to us and also did a great job of getting us the best deal and we would recommend him as a salesman to other buyers. More

Helpful 2

Report | Print

AFTER FILLING OUT THE CREDIT APP ONLINE IN WAS CONTACTED BY KRIS WHICH TOLD ME THAT I JUST NEEDED TO COME UP TO THE DEALER WHERE I WAS INTRODUCED TO BRYAN AND HE PROVIDED ME WITH THE CORRECT INFORMATION ON BY KRIS WHICH TOLD ME THAT I JUST NEEDED TO COME UP TO THE DEALER WHERE I WAS INTRODUCED TO BRYAN AND HE PROVIDED ME WITH THE CORRECT INFORMATION ON PURCHASING THE VEHICLE THAT I WAS LOOKING FOR. THE EXPERIENCE WAS NOT LIKE OTHER PLACES WHERE THEY HOLD YOU HOSTAGE. VERY FRIENDLY AND FUN THANK YOU. More

Helpful 0

Report | Print