Omar Alvarado

Absolutely loved it there great customer service by Sebastian. Will leave a 5 start on Sebastian for suree 👍👍👍 Sebastian. Will leave a 5 start on Sebastian for suree 👍👍👍 More

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They don't negotiate pricing which is great. However, they try to upsell you with high-pressure and misleading sales tactics for everything else. They straight up lied about several things throu However, they try to upsell you with high-pressure and misleading sales tactics for everything else. They straight up lied about several things throughout the sales process. Summary: they operate like every other used car dealership. Most of these issues are unavoidable no matter where you go, so I hope this gives people a preview of a few things to watch out for when buying a used car. I came in knowing the exact car that I wanted, and I already had financing lined up through my bank. Despite that, the sales team spent over an hour trying to sell me on financing that was horrible compared to what I came in with. I had a low APR, 48 month deal lined up, and I told them I was going with it unless they could beat the APR for the same length of term. They tried to get me to sign for 3% higher APR on a contract that was 3 years longer than my existing loan 😂 and then with a straight face, they repeatedly asked why I didn't want to use their financing. Other things that were annoying/dishonest: - Told me that I MUST purchase GAP insurance by law in Colorado. Their own paperwork states that GAP coverage is optional, and my bank told me that I didn't need it. FYI, if they suck you into GAP coverage and you don't want it - you can cancel it at any time in the future. Just call your bank. - Throughout the process, the salesperson did the classic "let me go back to my manager", "my manager is getting pissed", etc. high-pressure sales tactics when I asked to remove optional fees, upsells, GAP coverage, and more. The salesperson went back and forth at least 4 times and each time took 15-30 minutes. Reminder: I already had financing, and we had already agreed on the price! This should have taken 5 minutes, but took almost 2 hours. - Claimed that my credit score was 80 points lower than it is even though I verified it beforehand through Experian & Equifax. - Added a $600 charge for (I'm still not 100% sure) putting on the license plate frame and cleaning the car, and a warranty for paint + interior that seems worthless from what I've read. I said that I didn't want it and they said it was not negotiable. If you want $600 more per car, just increase the price of the car. This is a classic tactic to avoid bait and switch laws - their sticker price is "lower", but then they have high fees for unsubstantial, unwanted add-ons. I came here because I heard that Echo Park doesn't haggle prices. Turns out, it's worse - they haggle on details that were never negotiable for me in the first place, and they shouldn't be for any savvy buyer. Despite telling them up front that I did not want a warranty, GAP coverage, and many other things that they try to add to a sale. Who on earth would take a higher APR + higher length deal if they do not care about the monthly payment. Insane lol. I know this is how every used car dealership works - just want to let people know what to look out for before they go in :) don't be scared to call dealerships out on their xx More

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Ryan was so patient and helpful. He answered all my questions and went over everything with me. He made the car buying experience much easier. Thanks, Ryan! He answered all my questions and went over everything with me. He made the car buying experience much easier. Thanks, Ryan! More

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Justin was a pleasure to work with. There was zero pressure to buy. The whole shopping experience with EchoPark was actually fun. I would highly recommend going there if you are loo There was zero pressure to buy. The whole shopping experience with EchoPark was actually fun. I would highly recommend going there if you are looking for a vehicle. More

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good customer service, qiuck process, comfort shop, noce and kind employees , easy process, helpful and nice and kind employees , easy process, helpful and nice More

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No pressure, friendly, thorough, and knowledgeable. Thanks for a great experience at Echo Park Automotive! Thanks for a great experience at Echo Park Automotive! More

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Super quick and easy. Turn around time of two days from going online to walking out with a new car. Turn around time of two days from going online to walking out with a new car. More

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Omar Alvarado, he helped us purchase a car and explained everything through and though, good service while being professional everything through and though, good service while being professional More

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Ryan was very helpful and informative, was not pushy at all, and made sure I understood everything I was signing. This is my 3rd car purchase from this location and probably will be where I continue to go. all, and made sure I understood everything I was signing. This is my 3rd car purchase from this location and probably will be where I continue to go. Omar helped me last time and every time is a great experience More

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I had a wonderful experience buying my car! The employees were very helpful and met me where I was at in terms of how much help I wanted in finding a vehicle. The whole paperwork process was re The employees were very helpful and met me where I was at in terms of how much help I wanted in finding a vehicle. The whole paperwork process was relatively quick. I would definitely recommend shopping here! More

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