Omar Colon

I wrote a review and can't seem to find it about this place. So I will write another. No one answers their phone. No one returns phone calls. No emails. I am looking for a refund of the GAP insurance as place. So I will write another. No one answers their phone. No one returns phone calls. No emails. I am looking for a refund of the GAP insurance as I paid off my truck. I will now give everyone on this rating page a 1 star just to get some action from this dealership. No customer service training? When I ask to talk to a manager I always get sent to the same 2 people and no one else. And they haven't returned my calls. More

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Unprofessional Our Sales associate was a very nice guy, my issue is with, believe it or not, the store manager of the dealership. As I was purchasing a $42000 truck Our Sales associate was a very nice guy, my issue is with, believe it or not, the store manager of the dealership. As I was purchasing a $42000 truck I was in the office with the finance guy who was every bit of a Gentleman. We must have been taking too long for the manager who was on duty. He repeatedly walked outside of the glass finance office, throwing his unprofessional comments (Come On Already!" Jesus are you serious!)" and banter to either the finance guy or my wife and I, I am not sure. If I did not love the truck I was buying, I would have walked up to him and told him the reason the deal can not be complete was because of his lack of professionalism. While I was there, many of the employees were comfortable using profanity around customers. I know that If I carried myself in this manner at my place of employment I would not last long! Guy should be working at a bar or nightclub, not a dealership under the Dodge banner. More

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Excellent experience Went in to purchase a Jeep Wrangler and my sales person Shelby Jefferson was great he made the whole process seamless and easy thank you Went in to purchase a Jeep Wrangler and my sales person Shelby Jefferson was great he made the whole process seamless and easy thank you More

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TERRIBLE SERVICE, KEEP YOUR MONEY AND GO ELSEWHERE HORRIBLE DEALERSHIP, BEWARE OF THIS NORTHLAKE JEEP DEALERSHIP! First of all, let me say I've got a pretty awesome Jeep Wrangler JK which I've very fou HORRIBLE DEALERSHIP, BEWARE OF THIS NORTHLAKE JEEP DEALERSHIP! First of all, let me say I've got a pretty awesome Jeep Wrangler JK which I've very found of and take great care of...and so don't mind taking to the dealership once in a while if needed. However, after my recent experience, I won't be taking it back to this service department again. It started with a RECALL NOTICE I received in the mail that said my airbags may possibly not deploy correctly so I should bring it in. I did just that..but when I received the vehicle back, every few days the airbag light would flash on for a minute or two and then go out...no biggie, perhaps a loose wire or something, right? It's the dealership, people pay premium, overrated prices to get great service, so I called them up again and setup an appointment to fix the issue. Their "drop-off" took 45+ minutes of waiting just for the service technician to simply grab my keys and move the car...even after having an appointment which I was on time for.... why call it a drop-off when it's not...they already know the issue, it's in the computer...but again, whatever... they made me late to my next appointment but whatever, I kind of expected this because mediocre service because I've dealt with them before but figure this is a recall and safety issue so I'll just deal with it. After looking the Jeep over, they call me and say that, although the airbag light goes on intermittently, it "could have been an existing issue", so they can run an engine diagnostic for $150 and take that price off the price of repairs. I'm like WHAT? Why? I have a check engine light that occasionally goes off because of a bad gas cap but completely unrelated to an airbag... I don't want an engine diagnostic...I just want the Jeep working correctly as it was prior to them working on it.... besides, we all know that it's never the initial price...that's the price they will take off "if" you have them repair some issue...wow, like they were doing me a favor ONLY charging me $150 for not doing my car right...and could possibly charge me an extra $300, $400, or whatever else....in the end, service won't look into the problem without this NEW charge that they themselves created!! Understand that the air bags were working just fine before they ever even touched it .... and that the 'Engine Light' they claimed was needed to see if that was related...doesn't even use the same electrical network as the airbags do....so what the service department was saying was blatantly untrue. I'm still at my appointment, so I figure screw it...it's probably a loose wire and will just do it myself...but low and behold... after driving it off of the dealership parking lot that night...the light is now not blinking, but is PERMANENTLY...not only did they not do the job right the first time... try to charge me for a fix which THEY caused... but they messed up the 2nd time too... and now the light permanently stays on with an additional warning that the airbags won't be deployed at all...what kind of service is that??? This is a lawsuit waiting to happen...all because they wanted to skim a few bucks off of a customer??? Really?? I live and work in Palm Beach Gardens and expect much better service from a local dealership, but I won't be using this dealership anymore...if you value your time and money...and your safety..... DO NOT TAKE YOUR VEHICLE TO NAPLETON'S NORTHLAKE JEEP DEALERSHIP! Please note: If you want a credible review for this dealership, look no further than YELP reviews...I've attached an image below and as you can clearly see, they get a 1 1/2 star.....this place sucks. More

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