Omar Robles

This dealer cuts corners and knowingly deceives its customers. I purchased a used Mercedes Sprinter 2500 from Clayton Griggs. I did not see the vehicle in person until the time of pick-up as I am base customers. I purchased a used Mercedes Sprinter 2500 from Clayton Griggs. I did not see the vehicle in person until the time of pick-up as I am based out of town. Upon arriving the vehicle was not in the condition that was stated online or with Clayton on the phone/text/emails. Another issue was that I specifically declared our need for two keys and when I arrived we were given three sets and nothing was said about the keys. I returned home to find that only one of the keys was programmed to the vehicle. I took it to a local dealer here and the keys provided were unable to be programmed to the vehicle and would require a new ignition to get new keys. I attempted to get someone on the phone for several weeks only to be ignored. I finally heard from Omar Robles who was rude and unapologetic. Finally after threatening lawsuits they finally mail a check, but not without lying about previously sending it multiple times. Another issue that I have run into is that they lied about the history of the vehicle and having replaced the sliding door. Incredibly unfortunate situation and I would caution anyone working with these individuals and this dealer and its parent company. More

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Recently purchased a used 2022 Tesla model Y from them. The vehicle had rear end accident that both panels as well as the read bumper were damaged. The carfax was clean. The dealership never disclosed this The vehicle had rear end accident that both panels as well as the read bumper were damaged. The carfax was clean. The dealership never disclosed this to us, and we found out because we ordered a 3rd party inspection since we bought it from out of state. when we asked if the vehicle was fine. they kept saying that there was no accident at all. When the purchase was complete and after we paid for transportation company to bring the car to us, the 3rd party inspection report was disclosed to us after a delay so the car get to us first. This was after we pushed them to send us the report. They are in business of buying and selling cars but the sales manager Omar intentionally denied knowing anything about the accident. We are now left with a car that has a moderate to severe rear end accident while we paid full price of a an accident free vehicle. They offered compensation but they made us sign a paper that we don’t sue them later. They kept the check to make sure the document is signed. We had no choice but to accept it since the vehicle was already transported to our state and it would have been a huge financial loss. Be careful with them especially the sales managers. More

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Terrible customer service. Gale Saldlek & Sam Bobadilla are the worst salespeople I ever dealt with. Initially Gale said she never heard of My finance Co. & didn’t honor a quo Gale Saldlek & Sam Bobadilla are the worst salespeople I ever dealt with. Initially Gale said she never heard of My finance Co. & didn’t honor a quote I was given. I emailed her superior & advise how I was treated. Omar Robles was empathetic & apologized & made it right. He said they do work with the company but sent me back to Gale. I wished I had requested another sales person. I will never recommend Mercedes of Gilbert to anyone I know. Unfortunately The documents they sent have my DL# incorrect. I email them to advise & guess what, no response again. I had to contact another supervisor. This is ridiculous. Gale & Sam you need to work on your customer service skills. Do unto others as you have them do unto you! More

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