Oscar Crisostomo | Page 5

The radio screen in my car gave out, I have warranty on it so my husband made an appointment online to get it fixed on 1/18. They instead gave me an oil change. I explained that’s not what I needed it wasn it so my husband made an appointment online to get it fixed on 1/18. They instead gave me an oil change. I explained that’s not what I needed it wasn’t time yet and Oscar Crisostomo let me know he’d order the part. A month went by and I heard nothing so I called in. The part had not been ordered. I was finally able to get through to him which is very difficult to do btw and he said he’d order it should come in a few weeks. Time went on again no word form oscar so I called and he said he needed a serial number but was able to pull it up with my VIN #. Said it’d take about a week or so to arrive and he’d call me on 3/10 at the latest. It is now 3/13, I left oscar a voicemail on 3/10 and still have not heard back. More

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Excellent. They treated me very professional and Bob was a pleasure to work with. Thank you They treated me very professional and Bob was a pleasure to work with. Thank you More

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On 9-16-22 I scheduled my Jeep Galdiator in for a recall and additional maintenance of oil change, tires rotation and balance. Earliest appointment was 11am and was told may take all day because of the extr and additional maintenance of oil change, tires rotation and balance. Earliest appointment was 11am and was told may take all day because of the extra work. Really?! I dropped it off at 8:30am And was Uber’ed home since I had to go to work. Turned out It was finished earlier than expected around noon so I told the service advisor I’d pick it up in the morning. Wish I’d never done that. Invoice shows milage in/out are identical but my odometer showed it was driven for 20 miles since I’d last dropped it off. The AC had been adjusted and the music switched to SiriusXM Radio. Thanks a lot Mr. service advisor. That’s wear and tear on my vehicle I’ll never get back again, fuel, and music subscription. Great job stealing from your customers. Must be nice to be able to take customer’s vehicles home for a change. More

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I searched every Jeep dealer in the West valley and because of the respect they had for me and my choices, I picked Larry Miller on Bell Rd in 1997. The service was always a positive experience and eac because of the respect they had for me and my choices, I picked Larry Miller on Bell Rd in 1997. The service was always a positive experience and each visit was followed by a phone call to see if I was leased or not with my service. When I decided to buy a car with more safety equipment, and I was impressed with the Subaru. Because of my positive experience with Larry Miller, ended up with a new Subaru, 2021. Again, because of the professional and personal experience of this dealership, and the accessibility of my service technician, I have had a wonderful and successful experience with Larry Miller. One more reason - in the service area, we were given the cell phone, and department phone numbers of.our techs, which made them more reachable. I miss the yearly “Customer Appreciation “ day, which was a victim of the virus. Thank you to the whole staff at Larry Miller. More

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Is a good dealer and they did a good job every time I went for service went for service More

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Courteous quick Able to take my car a day in advance when I picked up the customer service was great very personable with a great smile I picked up the customer service was great very personable with a great smile More

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This dealership is a ripoff my son paid for a2 years service never used it it expired and to pay again . Because I was in New York my son was cheated . Because he has no experience as a kid was taken ad service never used it it expired and to pay again . Because I was in New York my son was cheated . Because he has no experience as a kid was taken advantage of . This is unfair and it should be made right . Thank you More

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My advisor Francisco Miranda was just exceptional. He met me on the service drive and was fantastic to work with throughout the experience. Thank you Francisco! me on the service drive and was fantastic to work with throughout the experience. Thank you Francisco! More

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