Oscar Rivas

Sir, you let your sales team disrespect me and my wife when we came here to check the status of our car. After Mark Thomas was rude to me and refused to tell me his name in front of you, you made it seem when we came here to check the status of our car. After Mark Thomas was rude to me and refused to tell me his name in front of you, you made it seem like I was the problem and when you realized I was there on official business you shut up and served me. However you giggling in the corner with Mr Mark Thomas and telling me to my face in front of my wife that you don't care what he said is extremely messed up. I am a disabled veteran. You don't know what I need my transportation for. You guys are below garbage and not men ! I am a paying customer and I am embarrassed to have Norm Reeves Honda on my license plates because of you. I am never spending another penny here and I didn't even shop around for lower rates before getting my windshield replaced because I was comfortable at your dealership and now I'm very uncomfortable at Norm Reeves Honda. Thank you for ruining my experience and stressing me out and making my life even harder than it already is. You sir give a bad name to Norm Reeves Honda. More

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Everyone we encountered, from our fantastic sales team Nester, the number crunching with Oscar, and finance with Justin. All of these staff members made buying our dream car a breeze. Nester, the number crunching with Oscar, and finance with Justin. All of these staff members made buying our dream car a breeze. More

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SOLD! I didn’t buy a car but I am 100% confident I will be buying a car this month with this dealership I will no longer take calls from any other dealersh I didn’t buy a car but I am 100% confident I will be buying a car this month with this dealership I will no longer take calls from any other dealership. After a painful 96 hours of car shopping I have been in person to 3 dealerships now and been on the phone with about a dozen in a 150 mile radius search. Although, I am still not ready to buy a car just yet but I am 100% convinced when I do, IT WILL BE WITH NORM REEVES HONDA VISTA THAT I DO! Before going there today I was ready to pull out my hair with all the bait and switching tactics I have experienced with the other dealers. My husband and I were ready to give up on this car shopping journey all together for another month maybe even another year with how stressful it has been. LEAVING NORM REEVES TODAY I CAN BREATHE. Based on my experience I know I am going to buy the right car for my family this weekend after we talk over the options and it will be a decision that we want without pressure. For the reasons as follows: 1. THEY HAD NO HIDDEN AGENDA! I am not sure if new or used is the best choice for my family, I am back and forth enough to cause whiplash, each time I wanted to change gears and compare the other options they were quick to adjust and respond with the details I was asking without trying to push me one way or the other based on what they needed to sell that day. 2. THEIR PRICES WERE COMPETITIVE: They were upfront about their pricing; they gave me the lowest MSRP discount right away (WITHIN MINUTES I didn’t have to wait around like the others) and I didn’t have to do the whole, “lets show you the beautiful car to convince you/distract you from the bottom line and back and forth” I had to do with other dealers. 3. THEIR PRICE SHEETS WERE CLEAR: I asked for both trims I was considering THERE WASN’T ANY FUDGING OF THE NUMBERS TO MAKE IT LOOK GOOD/CONFUSING like the other dealer’s and there were no HIDDEN DEALER ADD-ONS others tried to play me into. 4. THEY WERE FLEXIBLE: Because they are part of a larger group they could get me the colors I wanted I didn’t have to be flexible on what I wanted, they could literally find me the colors I wanted fast and have it delivered within hours. I have spent a lot of times on various search engines like auto trader and each dealer’s website trying to find the colors I want it was SO MUCH EASIER WITH NORM REEVES VISTA. Also, given I needed some time to think about it at least in my case THEIR DEAL DIDN’T EXPIRE AT THE END OF THE DAY and they didn’t do the whole pressure you into you got to move now on this or it won’t be here tomorrow tactic since they have access to dealer trade with so many dealerships they actually have a higher chance of finding me what I want no matter what day I decide! 5. THERE WAS NO HIDDEN RECIPROCITY TACTICS: This is a big one for me that others may not understand; I personally respond to guilt tactics so I can see when someone is setting me up to feel reciprocity. The definition of Reciprocity should be car dealerships as all dealers do this, small things like putting a VIP tag on a car that I am coming to see with my name on it, or the manager saying things like I’m here on my day off to make sure we get you the car you need, or I put this car off to the side so others wouldn’t see it. Whether it is true or not it’s all part of the game I don’t want to play. 1. I DID NOT FEEL RUSHED: This one is huge, as like I said I made it clear I wasn’t going to buy a car right away, I didn’t feel they were rushing me they made sure I had all my questions answered in a very relaxed state. 6. THEIR CULTURE WAS CLEAR: They highlighted several times their core values are posted on every door as a regular reminder to live up to them. They really only needed to say this once because it was very clear to me as a customer they valued and respected me as customer and this really was their core values/culture as a business. Oscar the GM and Jose my sales rep were great! More

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The staff here is very friendly and welcoming, especially Nestor, who ensured I walked out of the dealership satisfied with my decision. He was patient and understanding and went above and beyond to ensure c Nestor, who ensured I walked out of the dealership satisfied with my decision. He was patient and understanding and went above and beyond to ensure client satisfaction. Oscar Rivas was also very helpful and transparent during this process. Overall, I highly recommend both of these individuals! More

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DON'T BUY FROM THIS DEALER! My wife and I purchased two vehicles on 11/05/2022, a 2014 Ford Fusion Energi (a plug-in hybrid) and a 2019 Toyota Rav4 (LE). Shortly after our purch My wife and I purchased two vehicles on 11/05/2022, a 2014 Ford Fusion Energi (a plug-in hybrid) and a 2019 Toyota Rav4 (LE). Shortly after our purchases I started to notice some info we were told was not true. Here are the lies they told us: -Ford Fusion would get 21 miles on a full charge. The reality was the car actually got 7-10. After a bunch of back a forth with the dealership I was told I could return it but that became an even bigger hassle. At this point the dealership was going to try to rip me off to get another vehicle from them. They even tried to get me to trade in the Fusion to get a different vehicle which that would have put us way under water. -Next I found rust on the Rav4 roof. When we had purchased the Rav4 they had tried to sell the addon for paint protection. When we said we didn't want it they discounted the protection off the car prices as according to the sales man they could remove the paint protection since it was already applied. After I informed them I found rust they said they didn't have to do anything and even went back and said that because we didn't purchase it they had removed it from the vehicle. I have since found out the repair for the rust on the roof will cost from $1,500 to $3,500 to fix. More

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Randy is a great asset to your Honda dealership. He is the definition of the type of sales man you would like in your team/company! Great customer service made purchasing my honda civic quick and ea He is the definition of the type of sales man you would like in your team/company! Great customer service made purchasing my honda civic quick and easy! More

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i had a great experience at this dealership, bob and oscar took great care of me. oscar took great care of me. More

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Jose Perez was the best I give him 10 stars thank u so so much ❤️ for 2 weeks ur the best sales person ever thank u thank u much ❤️ for 2 weeks ur the best sales person ever thank u thank u More

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