Osiris Barcelo
Osiris Barcelo at Lexus of Pembroke Pines
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Osiris Barcelo | Page 2

Service Manager

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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3.9
29 Reviews
3.9

29 Reviews

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29 Reviews of Osiris Barcelo

October 06, 2021

Dealership Rating
Employee Rating

Jose Amaro is a superb service advisor; he always advises me on the best avenue to go with respect to the service of my vehicle. He is courteous and sees what could be upcoming and needed in my vehicle. I wo More

by CRODRIGUEZ777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 07, 2021

Lexus of Pembroke Pines responded

Thank you for giving Jose a special shoutout! We are so happy to hear he was able to provide such an exceptional service experience. We will certainly pass along your kudos. Have a great day! - The Lexus of Pembroke Pines Team

July 01, 2021

Dealership Rating
Employee Rating

i went to service my car and I wasent charge I got a call from collections today that I owe money..very poor training to employees More

by 365CONTRACTORS2018
Customer Service
Recommend Dealer
No

April 08, 2021

Dealership Rating
Employee Rating

AmaZing service and customer service Thank you LexusOf AmaZing service and customer service Thank you Lexus Of Pembroke pines for an amazing service to our car. Best dealer ever! Thank you very much More

by Reinier castro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Sebastian

Apr 08, 2021

Lexus of Pembroke Pines responded

We are grateful to have your business, Reinier. Thanks for taking the time to leave us this lovely review! - The Lexus of Pembroke Pines Team

April 07, 2021

Dealership Rating
Employee Rating

I will never purchase a car from here ever again. The customer service was not up to par and i felt as if i swindle buying a car with an open recall should be told to the buyer More

by Kayy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Adeel Sadiq

Apr 07, 2021

Lexus of Pembroke Pines responded

Good Afternoon Kay, I apologize for your current experience at Lexus of Pembroke Pines. I would like to further discuss the matter with you, please contact me directly. Lynn - Customer Relations - 954-945-8581

April 01, 2021

Dealership Rating
Employee Rating

The service was very attentive and I received updates throughout my day about my cars work. Overall had a great experience and everyone was friendly. More

by biancamen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 02, 2021

Lexus of Pembroke Pines responded

We are thrilled that our team gave you such efficient, communicative service! Thank you for your business and your confidence in Lexus of Pembroke Pines. Drive safely!

February 10, 2021

Dealership Rating
Employee Rating

My Nx 300 has a recall since October 2020, they doesn’t have the part but also they can afford a loner the best they can do is a rental that is by there dealership and I’m from Miami. Si bad experience Tha More

by DAMYH0902
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Irv Smith

Feb 25, 2021

Lexus of Pembroke Pines responded

I sincerely apologize for the lack of effective communication on our end. I assure you that it was not our intention to let this slip through the cracks, and I would be more than willing to speak with you directly about this recall. Unfortunately, I am unable to find your contact information based on this review and do not have any pending messages to return. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

February 06, 2021

Dealership Rating
Employee Rating

Was charged for cabin air filter $49.99 which is suppose to be “free” with a dealer recommended services which i had. Tried to clarify with service advisor , he said he wasnt aware of the promo. Manager “O” More

by JTB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Jose Amaro

Feb 22, 2021

Lexus of Pembroke Pines responded

It sounds like there was a miscommunication here regarding your cabin air filter, and I would be more than willing to speak with you directly about this to ensure we clear up any confusion. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

February 05, 2021

Dealership Rating
Employee Rating

It is always a pleasure to buy or lease a car or SUV from Craig Zinn’s Lexus of Pembroke Pines. Patrick Hew, Osiris Barcelo, Frank Marsala and Moez Sachedina are the BEST!!! Period. More

by LSHMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Marsala, Patrick Hew , Moez Sachedina

Feb 05, 2021

Lexus of Pembroke Pines responded

Your confidence in our team absolutely means the world to us! We're so lucky to have you in the Lexus of Pembroke Pines family - thank you for continuing to trust us with your business!

February 01, 2021

Dealership Rating
Employee Rating

Sale man were very honest and helpful did everything in their power to make sure that I get in a new lovely car I’m so grateful More

by RPGALLERIALLC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Kahuk, Duane Massa, Frank Marsala, Fred Carey, Sal Kamal , Brandon Budhai, Alan Mehta, Ed Salinas, Mohammed I Yousuff

Feb 01, 2021

Lexus of Pembroke Pines responded

Thank you so much for coming to Lexus of Pembroke Pines for your new vehicle! We are so happy to hear that you received helpful service from our team and drove home a satisfied customer. Hope to see you for your first oil change!

January 13, 2021

Dealership Rating
Employee Rating

I received outstanding customer service from Ms. Osiris Barcelo and Mr. Carlos Perez. Both went out their way to make my a bad situation right. Both should be commended for their efforts. More

by will.eaton03
Recommend Dealer
Yes

Other Employees Tagged: Carlos Perez

Jan 14, 2021

Lexus of Pembroke Pines responded

Reviews like this one always make us smile, Will! It's wonderful to hear that Osiris and Carlos went above and beyond to help you out, and we'll be sure to pass along your kind words to them. Thank you for trusting Lexus of Pembroke Pines with your service needs!