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Osmary Morales
Osmary Morales at Mercedes-Benz of Georgetown
Refer Me

Osmary Morales

Service Advisor

Mercedes-Benz of Georgetown

7401 S Interstate 35
Georgetown, TX 78626

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4.8
17 Reviews

Dealership Experience

2 yrs, 7 mos

Languages Spoken

English English

Spanish Spanish

4.8

17 Reviews

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17 Reviews of Osmary Morales

March 28, 2024

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My service advisor is awesome. Get everything issue with my vehicle resolved in a timely manner. More

by sakpan11
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Recommend Dealer
Yes
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Mar 29, 2024

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 26, 2024

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Miss Osmary is an excellent employee, she guides you well, she treats you as part of the family, she is very professional. God allow and they always have her as an employee because I have never seen suc More

by dejesusanag
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Yes
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Apr 03, 2024

Mercedes-Benz of Georgetown responded

That's wonderful to hear about Miss Osmary's excellent service! She made a positive impact on your experience at the dealership. If there's anything else you'd like to share or if you have any other feedback, feel free to let us know. We're here to help!

February 25, 2024

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Always great service, always great crew t9 take care of my car and my needs. More

by W Sleiman
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Reicherts , Kayle

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Feb 27, 2024

Mercedes-Benz of Georgetown responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 21, 2024

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Emily is the best service adviser so far that I had the pleasure to work with… She knows her stuff. So far happy with the service..Will be making an appointment soon to have the chips fixed in my windshiel More

by Cyberbill
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Hector Arellano, John Cascio , Emily, Derick Butler

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Feb 24, 2024

Mercedes-Benz of Georgetown responded

We appreciate your kind words, Grandpa Bill! It's wonderful to hear that Emily has provided you with exceptional service, showcasing her knowledge and expertise. We're glad to know you're satisfied with the service so far. When you're ready to address the chips in your windshield and pick up your Tire Inflator, we'll be here to assist you. Thank you for choosing our dealership, and we look forward to seeing you soon! Safe travels!

January 19, 2024

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My customer representative was very helpful and knowledgeable. Her positive attitude made my day. Please thank he for me. More

by asey301900
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Reicherts

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Jan 23, 2024

Mercedes-Benz of Georgetown responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 09, 2024

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Employees are very nice and professional. They work we're good and I,m so happy whit them. More

by ikara1952
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Yes
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Jan 10, 2024

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 28, 2023

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Osmary our service advisor was awesome. She's friendly, knowledgeable and kept us updated. Our MBZ was an older model which has to have parts ordered. I liked how they sent video of a defec More

by GR
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Yes
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Dec 30, 2023

Mercedes-Benz of Georgetown responded

It's fantastic to hear that you had a great experience and that Osmary provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Dec 30, 2023

GR responded

As a former Mgr for Bridgestone/Firestone I have a high bar of customer service expectations and Osmary and the Service Advisor staff met them. When my Wife and I picked up the car we probably spent 10 minutes talking/ joking around with her and another Advisor making us feel appreciated. Great experience except the bill LOL.

December 13, 2023

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Outstanding service from the moment you pull in to the moment you depart. Addressed all my concerns! More

by Chuck
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Yes
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Dec 13, 2023

Mercedes-Benz of Georgetown responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

November 17, 2023

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Very professional, helpful, and worked well with my extended warranty. Used Uber to get me home on their dime. More

by austex74
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Workmanship
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Recommend Dealer
Yes
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Nov 21, 2023

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 13, 2023

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Employee Rating

The service advisor was rude and combative. She took the role of a mother who fuses at you because you don't do what she says. Other than her, it is as an excellent place to get your car servic More

by Doviedwilliams
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Workmanship
Service Time
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Recommend Dealer
No
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Oct 16, 2023

Mercedes-Benz of Georgetown responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 18, 2023

Mercedes-Benz of Georgetown responded

Thank you for bringing this to my attention. I apologize for the poor experience you had with the service advisor. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Pace Bixler General Manager pbixler@mbofgeorgetown.com

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