Pablo Cruz

BUYER BEWARE! !!!!!!!!!!! If could give 0 stars that's what I would do. We were looking for a very specific used Hyundai and we found it at Gettel Hyundai. I li !!!!!!!!!!! If could give 0 stars that's what I would do. We were looking for a very specific used Hyundai and we found it at Gettel Hyundai. I live in Northern Virginia but was willing to travel to get the vehicle. We called the dealership several times trying to make a deal but no one seemed interested in talking to me about it. One of the sales managers was incredibly rude on the phone and told me he was too busy to talk to me and that I probably didn't have any business buying a vehicle that was not in my local area. The conversation became a little heated and I ended up hanging up on him, this was on a Saturday. On Monday another sales manager called and was very nice and apologetic, we ended up making a deal on the vehicle and flew to Florida to get it. I clearly should have left well enough alone after the first person was so awful, but I didn't. It's now been a little over 10 weeks since I purchased the vehicle and I still don't have tags or a title. I have made so many phone calls to so many different people at this dealership and no one will give me straight answers. I have had 3 different 30 day tags issued, the first one was dead for 11 days before I received the second one from Gettel and the second one was dead for 6 days when I received third one. That one came from the Florida Highway Safety and Motor Vehicles. It is incredibly frustrating to be paying for a vehicle that apparently I do not own!!!! The last person that I spoke with was on April 4th, and he said he was the finance manager and would look into the situation and get back to me by Monday April 7th, it's now April 25th and he or anyone else from Gettel still has not let me know anything. According to Florida Motor Vehicles my vehicle is still titled to the previous owner in Iowa. I have written to the Florida Attorney General and the Florida Highway Safety and Motor Vehicles. I am at a complete loss what to do at this point, buying a car and getting tags and a title from a dealership should be a seemless process, but this has been anything but that and the lack of communication is completely inexcusable. More

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From the point we stepped on the lot to the point we drove away with the car, everybody was fantastic to work with. Specifically Mark Ely and Xavier the manager. drove away with the car, everybody was fantastic to work with. Specifically Mark Ely and Xavier the manager. More

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Everyone was very helpful and the facility was neat and clean. Ave was exceptionally helpful clean. Ave was exceptionally helpful More

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Promised me a charger a month ago and never delivered. I would never buy another car from them I would never buy another car from them More

by wmgold2002 Verified Customer Verified Customer

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This is my preferred Dealer. They listen and treat me with respect. The Service department has some of the best mechanics in the area. They will get it done and get it done right They listen and treat me with respect. The Service department has some of the best mechanics in the area. They will get it done and get it done right. This is the old school way of doing business. Treat people like family and word will get around. I know I’m important to these folks and I greatly appreciate that. From sales to service, you will matter to these professionals. Great job and Thank you! More

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POOR service department. . With a appointment one hour and forty five minutes for simple oil change. Watched so called mechanic go on his phone for a while after or during t . With a appointment one hour and forty five minutes for simple oil change. Watched so called mechanic go on his phone for a while after or during the service. I guess good help is not like it was when a spent 40 years as a Garage owner and mechanic...GOOD LUCK... More

by NINAPOPPA2 Verified Customer Verified Customer

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Great experience all around. Kiersten. Went above and beyond Thank You. As did Finance department Kiersten. Went above and beyond Thank You. As did Finance department More

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I was very please with all the different services at Gettel Hyundai. The salesman, the finance manager, and the service adviser are all great. Thank you!! Gettel Hyundai. The salesman, the finance manager, and the service adviser are all great. Thank you!! More

by golfben0417@icloud.com Verified Customer Verified Customer

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Dealerships was good, sales person not so much. He had a lousy attitude. Didn’t explain much about the car. He had a lousy attitude. Didn’t explain much about the car. More

by dnd44 Verified Customer Verified Customer

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Kiersten helped us with our new Tuscon. She was very patient, not pushy at all, and answered all of our questions promptly, via email and in person! The whole team that we worked with incl She was very patient, not pushy at all, and answered all of our questions promptly, via email and in person! The whole team that we worked with including Ben were awesome to deal with! Really couldn't have had a better experience! More

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