Parker Sloan

Scott Rose was great he worked to get us exactly what vehicle we wanted he was very professional vehicle we wanted he was very professional More

by bbrowncv60 Verified Customer Verified Customer

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I phoned into the dealership to report that the new Ram 1500 that they very recently delivered to me had a rat's nest under the dashboard. They left the truck outside for a very long period of time at thei 1500 that they very recently delivered to me had a rat's nest under the dashboard. They left the truck outside for a very long period of time at their dealership and a rat must have made a home inside of the truck. This was confirmed by my local dealership whom I love but did not have the truck I was seeking so I bought from Beck. We wanted this truck so badly that we paid sticker price for it. There is plenty of money in Beck's hands to play with in this situation. My local dealership is Firkins Chrysler in Bradenton, Florida. I highly recommend them. Beck wanted me to deliver the truck back to them but would not assure me that the chewed-up wiring harness and any other damaged parts would be replaced with factory parts. Without assurances that they would replace the damaged wiring with factory wiring, I could not send the truck to them for repair. This is a new truck. We have had it for less than two weeks. The rat's nest was an old nest. This happened at Beck's yard, not my yard. They even said that they did not trust Firkin's diagnoses. They said they had to diagnose because Firkins Chrysler could be lying and cheating. All I wanted is for replacement parts to come from the Chrysler factory, but they would not guarantee that would happen. It is easy to give 5 stars when everything goes well but a real 5-star company comes through when times are tough. I will pay Firkins Chrysler about $2,000. to have the damaged parts replaced with Chrysler parts. A new truck should be repaired with only new Chrysler parts and the Beck dealership should be honest and foot the bill, but they won't. I don't understand why the Finance Department insisted on handling the complaint. That was their first mistake. This issue should have gone immediately to management for decision. More

by goldstonep Verified Customer Verified Customer

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Excellent sales staff, They took really good care of me from the moment I called till we closed the deal. from the moment I called till we closed the deal. More

by brymccord Verified Customer Verified Customer

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This is not my first visit to your Service Department. I am 76 and I find your service to be the best around. I am talking from Florida to Virginia, and to Maine (retired military). The staff is pleasa I am 76 and I find your service to be the best around. I am talking from Florida to Virginia, and to Maine (retired military). The staff is pleasant, keeps me updated and points out problem areas. While waiting for my vehicle to be serviced, I walked up front and brought a car from a good Salesman named Scott Rose. And, I might add the Sales Department is equally great. I don’t know who is in charge of the Customer Service training but let them know their training works! The only recommendations I have is to offer another choice of diet sugar other than that nasty sweeten low; like equal. The choice of coffee is great! Lastly, which another service department did in New Jersey, was to put a little bag of fresh pretzels in the car when you were ready to drive away. Now, their service was not as good as yours, but I can still taste those fresh pretzels to this day. More

by Walkingtall Verified Customer Verified Customer

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Adam did his job just fine. Cannot say anything good about the finance department. Worst I ever had. Cannot say anything good about the finance department. Worst I ever had. More

by ridgerunr49 Verified Customer Verified Customer

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My salesman Ryan was awesome. He kept me entertained the whole time I was waiting. He kept me entertained the whole time I was waiting. More

by allie.ember01 Verified Customer Verified Customer

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Justin Dowling did a great job taking care of my ram 3500! I would recommend their service department to anyone who needs work done regardless of make or model! 3500! I would recommend their service department to anyone who needs work done regardless of make or model! More

by rdowling36 Verified Customer Verified Customer

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Love the service at Beck Chrysler Dodge Jeep RAM! ! The Guys in service are always very helpful and friendly ! The Guys in service are always very helpful and friendly More

by Priscilla Sloan Verified Customer Verified Customer

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Matt and Alissa and the entire team from start to finish are 5 STAR! Thank you for a great purchase experience! Definitely would recommend! are 5 STAR! Thank you for a great purchase experience! Definitely would recommend! More

by DARYLDCRUZ99 Verified Customer Verified Customer

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Pretty awesome dealership. Been down and back about 4x times now (driving from Savannah, GA) and it's a pleasure everything. Been down and back about 4x times now (driving from Savannah, GA) and it's a pleasure everything. More

by dancingphrog Verified Customer Verified Customer

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